Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 774 reviews
7/10
4 star Skytrax Rating
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10/10

"thank you for a pleasant journey"

(United Kingdom)

Excellent service from take off to landing on Aegean Airlines flight from Athens to Manchester. Cabin crew are immaculate, efficient and professional. Aircraft was clean and comfortable, take off and landing exceptionally smooth. Looking forward to flying with Aegean airlines again soon. Thank you for a pleasant journey.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Manchester
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"service on board was good with a light meal served"

(Germany)

Checked in using the online service but still had to queue as the dedicated bag drop line was checking people in as well. Aegean Airlines flight left on time, service on board was good with a light meal served. Staff friendly and efficient. Aegean seems to value their priority passengers as their luggage comes out first and everyone else had to wait a full 10 minutes for theirs to appear, the first part I understand and accept but the latter has me stumped.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMunich to Rhodes
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"plane was clean and well maintained"

(Germany)

Aegean Airlines flight from Rhodes to Munich via Thessaloniki. Same issues as last check in with no dedicated bag drop forcing people to queue. Flight on first leg good with light snack offered. Second leg was a different story. Overhead bins full so was only able to fit the duty free in to the overhead bin. Cabin crew decided to make room for someone else so meant that I now had my bag under the seat and the duty free (first time this has ever happened in over 30 years of flying). I asked for them to find space for at least one item as several people had brought multiple bags on board, which they said they would do after take off, this was promptly forgotten. Reminded them when they served dinner but again no one came back which was a bit annoying given the time spent in transit. Flight left late but made up time. Meal served was good plane was clean and well maintained.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRhodes to Munich via Thessaloniki
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Cabin crew were very attentive, helpful, and friendly"

(Canada)

I was very happy with the service from Aegean Airlines flying from ATH to CDG. Check-in was smooth and very easy. Then headed to the lounge, as I am a Gold member of their frequent flier program, Miles and Bonus. The lounge wasn't anything special, but it was still nice to relax with a beer before take-off. The flight itself was great. Cabin crew were very attentive, helpful, and friendly during boarding. They even spoke French. The hot meal provided in economy class along with the nice selection of beverages (including alcohol), was delicious. The plane I was on seemed new and very clean. In general, Aegean made my flying a real pleasure, and I will not hesitate choose them again for my travels in Europe!
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteATH to CDG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"I was determined to find my luggage"

(United States)

My Aegean Airlines flight was scheduled to leave at 10:50 am from Rome to Athens. Initially everything was fine. I was traveling with a group and our trip was pre booked so to our surprise, we were charged $40.00 fee for carry on. This for me was a shock but I had no choice of course. The woman who checked me in asked me to place my luggage on the belt. After a few seconds, my luggage was gone and she did not tag the bag. I stayed and waited at the line for over two hours while she "claimed" they were looking for my luggage. She actually blamed me in part because she stated she did not have eyes in the back of her head. I did not speak any Italian so I know she said so not nice words to her coworkers. After two hours waiting, she came up to me and said they found my bag and had a green luggage tag printed out. I said good then she said I still had to pay $40. I was shocked. At no time did she apologize. So I am in Greece with no luggage for over a week. I went on a Cruise with one outfit, luckily my roommate let me borrow a dress. The hotel staff in Athens provided me with tooth brush and tooth paste. My entire vacation was ruined because of the ticket person lying and said they found my luggage. Fast forward to September 4th, I flew back to Rome since my trip was over and went to every Terminal in the Rome airport. I actually found my luggage myself. I was determined to find my luggage and guess where it was located - in the untagged storage space in Terminal 3!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFCO to ATH
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"friendly and professional staff"

(United Kingdom)

Athens to London with Aegean Airlines, very friendly and professional staff. Nice plane and seats and overall no problems on the surface. The flight was enjoyable as well as my ground service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to London
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"confirms free of charge ticket"

(Australia)

Athens to Rhodes with Aegean Airlines. The plane had to abort take off and we return to terminal and disembark. 40 minutes later we board a new plane, and snacks and drinks are provided. On arrival to Rhodes, passengers are given a letter offering a free one way trip anywhere the airline flies. I later call the number given and the agent confirms the free of charge ticket. So I return to Athens on the 26th. Ticket and seat number emailed to me promptly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRhodes to Athens
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I would really recommend Aegean Airlines"

(Belgium)

I had booked an Economy Ticket through Aegean Airlines.com. Which was very easy website. At my check-in it wasn't possible to sit in Economy Class because it was full, so they changed me into the Business Class. What a great experience. It was my first time in Business Class. First a drink before take off, an appetizer, hot meal that I could chose and a dessert. And before landing one spirit. Drinks as much as I wanted. I would really recommend Aegean Airlines if you travel in Europe to Greece.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAthens to Brussels
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Aegean Airlines customer review

(Greece)

My flight was excellent. But with every airline you fly you will find at least one disadvantage. I notice only two with this flight. One is that on this aircraft had no Inflight entertainment. The second was that the crew would not let me to film a video of the take off and landing, when on other airlines, like Swiss, they let you with no problem.
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Brussels
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Aegean Airlines customer review

(United States)

This airline is a pleasure to fly. Courteous and professional flight attendants, clean cabins, meals and alcoholic beverages served for free on international flights, even candies distributed before take off. It seems that Aegean Airlines took a look back to the nicer days of flying and made sure to bring back all of the now-missing elements of a pleasant flying experience. Highly recommended.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTXL to FCO via ATH
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes