Aegean Airlines

On time both ways, good inflight service. Aegean is generally a good airline and I prefer to fly with them on my bi-monthly trips between Athens and Salonica. My only quibble in terms of inflight service is the orange 'nectar' rather than juice. However, Aegean has a baggage allowance problem. To expect people on domestic flight to only take 8 kg (ie. total with handbag) is okay, but the airline does the same even on international flights. You cannot act as a budget airline unless you offer budget prices, which Aegean does not.

The elegant attire of the Aegean Airlines FAs is something that brings you back to the glamorous and classy days of the early jet age (which I never experienced). Everything went really smooth and the experience from booking to collecting luggage was flawless with an excellent level of service, despite the low-cost tariff payed (Go Light ticket + individual baggage allowance). Adequately staffed in the cabin (4 FAs, even on short-haul domestic flights), above the average food and near-mint aircraft.

We flew Business class and having enjoyed the outward flight 18 days earlier we were looking forward to the return flight. The lounge at Larnaca was our first disappointment but there are reviews of this on the lounge review site. The boarding was pleasant enough, the staff helpful and friendly and the seats comfortable and well spaced. My only complaint was that we had the rearmost seats of the business section and we were unfortunate enough to have small children behind us continually banging and pushing our seats. The major complaint was the food. I am sure that they had been let down by the supplier and had to find something in a hurry, especially as the food on the outward flight was very good. The starters consisted of shredded lettuce which looked to be old and mixed in with it were pieces of anchovy and a few pieces of tomato. Judging by the left overs of other passengers, I was not the only one to find this unappetising. When the mains were served, things got worse. We were given the choice of meat or fish and I opted for meat. I have no idea what this meat was, but the meat was swimming in a weak gravy amongst a lot of peas. I did try the meat but a small taste was enough. Again, the left overs on other passenger's trays told its own story. If there was a genuine problem, I wish they had told us because as it stands, if that is their normal food, our first flight with Aegean Airlines will be our last.

This is the 5th round trip that I have done with BRU-ATH in 2015. This time I flew business, which couldn't have been better: absolutely great service, fantastic food and drinks (wines are excellent), new Airbus 320. When I fly economy, the service is equally friendly, motivated, and willing to help. They even serve food lunch/dinner for flights below 3hrs. Certainly the best airline in the region and one of the best ones in Europe.

Overall a good experience flying with Olympic [JMK to ATH] and Aegean to LHR. The inflight catering however, is not as good as it used to be. Onboard announcements sound as if they are speeded up and difficult to understand both from cabin crew and flight deck. All in all though, very happy with Aegean and Olympic. Fly with them several times a year and miles better than budget airlines operating between UK and Greece.

Aegean Airlines have invested in changing the crew uniforms, upgrading the website, etc. On 5 out of 5 flights in the last 2 weeks, none left on time. The typical message you get when there is a delay is that this is due to a late arrival of the aircraft. I genuinely hope they seriously rethink how to manage the customer expectations and justify the image that they are so keen to establish.

This was my second segment of my vacation to Greece using Aegean. The planes were new, ground crew professional. Flight attendants were courteous. Offered warm towels, candy and a small pre-take-off drink. The breakfast was delicious. Before landing, another round of warm towels. There is no IFE. Good seating - not formal business class seating, with the middle seat of three blocked. Downside was the 30 minute wait for luggage at Vienna.

I flew Aegean Airlines' flight 600 to London. Boarding was pleasant and the flight departed on time. Seat legroom was generous and the seat comfortable. Cabin crew were friendly and helpful. We were served a hot meal and drinks twice. During the flight we watced a video about Greece. Finally we arrived to LHR on time. I would recommended.

Short flight from Istanbul Ataturk to Athens. Checked in via kiosk and had only carry on baggage. Very smooth process. Boarded a little late and took off late as is with most flights leaving from Ataturk Airport. On board service was very good. Meal was very acceptable. Aircraft was very clean too. It was a pleasure to fly with Aegean and I highly recommend them.

Early morning flight to Crete from Athens International. Boarding process was quick and friendly, crew were really good especially considering the time of day of the flight. Flight was quick and offloading process was really quick and easy. Had to deal with Aegean call centre to make changes to an existing booking in order to take this flight. I have to say they were the most helpful and friendly call centre I have ever dealt with. They made changes to my booking and re-routed my flights to accommodate my holiday plans while in Greece. They explained the charges and refunds very clearly and resolved the matter quickly. What a wonderful airline to deal with.