American Airlines

Horrible. Every American Airlines staff member (except two of the flight attendants) were extremely rude and unhelpful. Not to mention when our flight was delayed - no one helped us get another flight. When we missed our connection we had to look up our own flight and physically take the details to the desk and show them there was space. Bag checks are 25$ each which is pretty ridiculous as well. Will not be flying with American Airlines again.

From the disinterested American Airlines gate agents who did not care to even figure out your problem, to crew onboard who exhibited awful attitudes and service - and then were shocked when you did not immediately fall over yourself thanking them for their poor service and almost uniform misinformation, American Airlines is awful. We recently took a long honeymoon trip out of the country and American Airlines lack of concern, poor attitude, and abysmal customer service frustrated us at almost every turn. My spouse travels quite a bit for her job and accrues AA points regularly. I will not fly this airline again.

I left Maui at 9:30 pm to head back to Michigan. Unfortunately flying back I have a 6 hour wait at airport in Chicago. They charge $75 to change your flight time to a earlier flight which I was willing to do. What they don't tell you is you can only change to times they already picked! I found a flight on American Airlines that would have me at the airport for only 2 hours waiting but customer service said that the flight I wanted was not one of the choices, and if I wanted to go on that flight it would be $400 extra. I could drive back home from Chicago in a rented car and it be less than that! Then arriving to the airport I found out I could change my flight and be standby for $75. I was put on the list as number 8 and was not able to catch the earlier flight.

What is happening with American Airlines? Worst aircraft I have ever been on for an international flight. I am Exec Plat, One World Emerald. Cabin staff pleasant but plane was ridiculous. I was in Exit row and fold out table was so old it dangled at an angle and I had to use a newspaper to prop it up. Rubbish single aisle TV so no personal media options. AA is not keeping its side of the One World agreement. This would never happen on BA and Qantas. I thought the merger with US would make AA better. Feels like they are a budget airline charging full service. I am thinking of switching to Delta.

Very poor service from American Airlines. Flight from Laredo to Dallas was delayed 3 hours. No apology, no attempt to provide even a soft drink during the wait. Had to practically beg them to reschedule the connection. Missed a very important connection because of this delay. Very dissatisfied.

Las Vegas to London Heathrow via LAX, and I initially booked this fight with a 2 hour changeover in LAX. I had concerns when received an email from American Airlines advising of 45 minute changeover, I sent several emails advising of concern, their response was to request I call them in USA. I find it strange that a company that you are paying good money to, contacts you by one option but then you have to contact them by another, I feel this needs to be addressed, I never in the end used the phone as I have had to do this with other airlines wasting time and money and just hoped all would work out. Checked in at Las vegas 3 hours before flight and was told there was no Business Lounge for American Airlines, strange as their main competitor has one and there are other lounges which you can pay to go into, why does AA not do this? The internal flight to LAX was ok, plenty of legroom in Business seats with some recline, we were provided with a bag of chips and a drink. Changeover at LAX was very efficient, arrived at gate next to where we had to get our plane to LHR, arrived with 10 minutes until boarding started. Boarded plane with no greeting from cabin staff they seemed to be engaged in conversation with each other, this caused issues when seating as my wife had to go all the way back to the front. Seat was a great set up, same as Cathay Pacific. Good seat storage, good choice of movies on large screen and comfortable seat and bed, although those over 6 foot might find ther feet feel restricted with limited foot space when in lie flat mode. Cabin staff were efficient and professional although they were not vey welcoming and did not smile - I managed after many contacts to get a smile from a hostess, but it seems to me that most do not want to be doing this job? It is strange that American Airlines would not choose to focus more on customer service especially as this is their new flagship plane. Suitcaes arrived at detination which was good. Overall experience was reasonable with food and seating being the best part of the experience.

On both outbound and return trip with American Airlines from Los Angeles to London Heathrow, there were couples including ourselves who had been placed automatically into slightly suboptimal seating arrangements eg across an aisle or with a singleton between them or in different rows in close proximity. This encourages you to pay extra so you can sit together on a long flight. I am suspicious that they do this deliberately, and if so, this is a particularly cheap and dirty trick. Also, we were placed in the rearmost row, meaning you get no choice of meal when they run out of one meal option. When I asked if this is going to happen for every meal for the whole flight, the attendant was rude and said, of course - hadn't I ever flown before? An apology would have sufficed. We found the staff dismissive, talking amongst themselves while customers were disembarking instead of saying goodbye like they do on other airlines. They're clearly not a quality liner, and we won't be looking to fly with them again.

Received an email notification that our American Airlines JFK-SJU flight was delayed 3 hours, had to inform the Premium Check-in Desk Agent myself. At gate, was told that a new aircraft was being flown in. After waiting 3 hours was told that the aircraft was used for another flight instead. Re-routed via MIA on flight that got us to SJU seven hours later, which meant we missed an entire day of vacation. After asking about our bags (nobody communicated anything prior) had to reclaim bags and recheck with just 30 mins before MIA flight departed. On MIA flight, they knowingly put our 12-year-old in an emergency row (against FAA policy). Lack of communication, surly agents, cramped flights. American Airlines seems to be going down the tubes.

Amazingly, no issues with both flights on American Airlines. Flight from MIA-DFW left on time. Boeing 777 is a great aircraft, the economy seats seem to be less cramped and overall flying experience is nice. Flight from DFW to YVR also on time, and the flight was full of people coughing and sneezing. I thought for sure I would get sick, but I didnt. That's obviously not the fault of the airline! The airline staff pleasant. I got what I paid for, a basic flight that took off and landed on time, all luggage arrived, no issues or problems.

I have many complaints about my first class trip with American Airlines this month from La Guardia to Charlotte, which were all answered with a canned response from American Airlines. I was most appalled by the filthy and run-down condition of the plane interior from on this flight. Since AA did not respond to my request to provide them with this photo of my first class armrest, perhaps they will view it here.