American Airlines

Boston to New York JFK on American Airlines Boeing 737-800. Plane was retrofitted with new seats. Obviously makes the travel much better, as although tighter on pitch, the slimmer profile allows a certain amount of comfort. Flight time was not enough to make purchasing TV content worth it. May have been a moving map available for free. Given the revenue on the Northeast corridor routes, the upgraded plane makes sense, but not sure how much charging for TV is worth attempting to charge for compared to others where it is free.

Dallas/Ft Worth to Boston on an old American Airlines Boeing 757. Thankfully I was tired enough to sleep the majority of the time. There are center aisle ceiling TVs showing something which I couldn't see that well from the window seat anyway. Woke up around a period when they served drinks. Requested an orange juice, and the attendant dropped the box next to the person in the aisle in the row behind. I couldn't see how the box was dropped, but she then picked it up and proceeded to pour my drink! How disgusting! And poor girl behind. Flight was packed, as you get connecting through a hub dominated by one airline. Benefit of the old Boeing 757 is that the seats were fairly wide and comfortable, despite age.

Wish I could rate American Airlines 0/10. Do not get the AA Advantage Card. There are barely any advantages. Fine print seems to be what American Airlines is all about with its loyalty program. We booked a multi-city trip with up to 8 days in a layover with our AA Advantage card, expecting to be charged for baggage on our international legs of the flight. But since we have the AA Advantage card, the domestic check is supposed to be free for the first bag for each person, up to 4, on the reservation. Well, American Airlines charged us for checked bags at every point. The agents claimed that we would have to call Customer Service to get reimbursed. Customer Service said that they could not do anything, so we have to go to the online site and leave a complaint. The American Airlines representative left a terse email stating that since all our flights were booked on the same itinerary, which included an international leg, we had to pay for checked baggage on every flight. We flew to 4 different cities in the US over the space of 2.5 weeks and were charged every time for baggage. What is supposed to be a benefit of our card that charges a $95 annual fee! So American is saying that we need to divide our travel reservation into international and domestic portions when purchasing our tickets in order to enjoy a complementary checked bag. The only perk: get 5% off if you buy the poor excuses for refreshments on American flights.

American Airlines ticket counter in Boston is severely understaffed and grossly mis-managed. Arrived at the ticket counter area the pre-requisite 90 minutes prior to domestic flight time. Three or four AA agents checking in approximately 200+ people at the same time. Total chaos. No organization, no expedited lines. Complaints to AA go for naught. Had to fly out 5 days later and pay over $1,100 in change fees and airfare increases. If you fly American Airlines out of Boston on 5am flights, you better get to the airport at 2:30am or earlier.

Horrible. Every American Airlines staff member (except two of the flight attendants) were extremely rude and unhelpful. Not to mention when our flight was delayed - no one helped us get another flight. When we missed our connection we had to look up our own flight and physically take the details to the desk and show them there was space. Bag checks are 25$ each which is pretty ridiculous as well. Will not be flying with American Airlines again.

From the disinterested American Airlines gate agents who did not care to even figure out your problem, to crew onboard who exhibited awful attitudes and service - and then were shocked when you did not immediately fall over yourself thanking them for their poor service and almost uniform misinformation, American Airlines is awful. We recently took a long honeymoon trip out of the country and American Airlines lack of concern, poor attitude, and abysmal customer service frustrated us at almost every turn. My spouse travels quite a bit for her job and accrues AA points regularly. I will not fly this airline again.

I left Maui at 9:30 pm to head back to Michigan. Unfortunately flying back I have a 6 hour wait at airport in Chicago. They charge $75 to change your flight time to a earlier flight which I was willing to do. What they don't tell you is you can only change to times they already picked! I found a flight on American Airlines that would have me at the airport for only 2 hours waiting but customer service said that the flight I wanted was not one of the choices, and if I wanted to go on that flight it would be $400 extra. I could drive back home from Chicago in a rented car and it be less than that! Then arriving to the airport I found out I could change my flight and be standby for $75. I was put on the list as number 8 and was not able to catch the earlier flight.

What is happening with American Airlines? Worst aircraft I have ever been on for an international flight. I am Exec Plat, One World Emerald. Cabin staff pleasant but plane was ridiculous. I was in Exit row and fold out table was so old it dangled at an angle and I had to use a newspaper to prop it up. Rubbish single aisle TV so no personal media options. AA is not keeping its side of the One World agreement. This would never happen on BA and Qantas. I thought the merger with US would make AA better. Feels like they are a budget airline charging full service. I am thinking of switching to Delta.

Very poor service from American Airlines. Flight from Laredo to Dallas was delayed 3 hours. No apology, no attempt to provide even a soft drink during the wait. Had to practically beg them to reschedule the connection. Missed a very important connection because of this delay. Very dissatisfied.

Las Vegas to London Heathrow via LAX, and I initially booked this fight with a 2 hour changeover in LAX. I had concerns when received an email from American Airlines advising of 45 minute changeover, I sent several emails advising of concern, their response was to request I call them in USA. I find it strange that a company that you are paying good money to, contacts you by one option but then you have to contact them by another, I feel this needs to be addressed, I never in the end used the phone as I have had to do this with other airlines wasting time and money and just hoped all would work out. Checked in at Las vegas 3 hours before flight and was told there was no Business Lounge for American Airlines, strange as their main competitor has one and there are other lounges which you can pay to go into, why does AA not do this? The internal flight to LAX was ok, plenty of legroom in Business seats with some recline, we were provided with a bag of chips and a drink. Changeover at LAX was very efficient, arrived at gate next to where we had to get our plane to LHR, arrived with 10 minutes until boarding started. Boarded plane with no greeting from cabin staff they seemed to be engaged in conversation with each other, this caused issues when seating as my wife had to go all the way back to the front. Seat was a great set up, same as Cathay Pacific. Good seat storage, good choice of movies on large screen and comfortable seat and bed, although those over 6 foot might find ther feet feel restricted with limited foot space when in lie flat mode. Cabin staff were efficient and professional although they were not vey welcoming and did not smile - I managed after many contacts to get a smile from a hostess, but it seems to me that most do not want to be doing this job? It is strange that American Airlines would not choose to focus more on customer service especially as this is their new flagship plane. Suitcaes arrived at detination which was good. Overall experience was reasonable with food and seating being the best part of the experience.