"Ground Staff were helpful"
17 reviews Ziauddin Ahmed (Bangladesh)
✅ Trip Verified | I was traveling to New Orleans from Greenville via Charlotte by American Airlines. There was a 1.5 hour transit at Charlotte Douglas Airport, but the flight made delay at Greenville Airport. So, in transit I was almost running to catch the flight to New Orleans. Ground Staff were helpful to keep the aeroplane waiting for few more minutes for the transit passengers. Cabin crews were good in this particular flight. Aircraft was good. Very light snacks was provided.
Aircraft | Boeing 787-8 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Greenville to New Orleans via Charlotte |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Cabin crew were good"
17 reviews Ziauddin Ahmed (Bangladesh)
✅ Trip Verified | I often travel by American Airlines while in the USA. It offers very average service. Ground staff are sometimes good, but many cases they are bad in manner, especially with foreigners. Cabin crew were good in this particular flight. Aircraft was good. Very light snacks was provided.
Aircraft | Boeing 787-8 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Washington to Greenville |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Absolute waste of money"
Manojkumar Patel (United States)
✅ Trip Verified | Absolute waste of money. Landed stating medical emergency and fact is something else. Stuck us for 24 hours at Madrid and also connecting flight got after another 24 hours.
Aircraft | Boeing 787 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Philadelphia to Doha |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"light was actually good"
9 reviews M Calsen (Saudi Arabia)
✅ Trip Verified | Phoenix to Mexico City flight was actually good. Departed & arrived on-time. Purchasing food onboard was somehow complicated since you have to upload your credit card details in their app which I find unsafe, this is just me though. A slightly bigger meal could have been served instead of just a small pack of biscuit in this three-hour international flight.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Phoenix to Mexico City |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"never fly American Airlines again"
S Hesten (United States)
✅ Trip Verified | I will never fly American Airlines again. The first flight they wouldn’t announce my 9yr old sons allergy and the person next to me pulled out a bag of peanuts. Luckily, I was right there to stop her and she was very understanding. My 10 yr old son tripped getting off of the first flight and twisted his ankle which was no one’s fault, but it brings me to my disastrous connecting flight in charlotte. This flight was an 11pm flight and they had my 2 sons and myself in all different locations- one of which, as I already stated, has life threatening allergies so severe that he has had multiple anaphylactic reactions just from touching things that contain oils of peanuts and tree nuts, and the other now hopping around due to the twisted ankle. I explained the situation and the First Lady at the desk and she basically told me that she had no idea how to help and to come back when the other lady showed up. The other lady showed up and the First Lady made me go back to the end of the line to speak with her. Also, this was during pre-boarding and meant I would miss my opportunity to get on and wipe everything down for my allergic son. So I chose to go on and hope the attendants could help. Lady #1 gave me a ridiculous amount of grief pre-boarding and While I was in the middle of speaking with her, she started saying “ok bye. I said bye” in a condescending tone. The flight attendants were all very nice, but were very clear that the policy stated that they could not assist at all in helping me sit with my two kids on this late flight- which, if this is a company policy as it sounds, is complete rubbish. Children should not be separated from their parents, especially on an 11pm flight and with the already stated issues going on. It put me in a position to have to plead with people and explain this very emotional and stressful issue multiple times, while in the middle of the chaotic boarding process with everyone listening. Then when we got off the flight in Boston, I went to get a chair to push my son with the twisted ankle on and the man told me I couldn’t take it… so my 10 year old had to hop all the way to the baggage claim and I found him a stray one there. To American Airlines- if you are not willing to announce peanut allergies on your flight and to tell people that they can’t eat their peanuts/tree nuts when a child with severe allergies is at risk, what gives you the right to separate them from the person who will protect them. Horrible service.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | St. Lucia to Boston via Charlotte |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"20 minutes wifi only"
Josh Hurt (United States)
Not Verified | American Airlines is probably the worst airline to fly on and 20 minutes wifi only. When we can go on Delta and get pretty much 2 hours of wifi time and even still we can regenerate a new url to get another 2 hours. AA needs to get with the tines and get with the program. All 6 of the passengers I flew with (some family) are in mutual agreement that this airline is pretty pathetic just on the situation of wifi usage. Come on AA is that good business?
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New York to Chicago |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"the worst customer service"
Quinn Downing (United States)
Not Verified | American Airlines is by far the worst airline I have flown on. They abandoned me and my family at JFK after an 8 hour flight, which they delayed twice and changed the gate of three times. After all that they had the worst customer service, basically telling us we couldn’t make the flight we were connecting to, even though it didn’t leave for another almost half hour, and telling us we had to find a way to get from JFK to LaGuardia, to catch a 11:30 flight the next day. Never fly American.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Madrid to Boston via JFK |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Never fly with them"
Randy Romero (United States)
Not Verified | I'm writing this for my wife. She has been stranded by American for 18 hours now, and counting. Two cancellations, and then delays. The plane she's waiting on now was late leaving Austin, and is delayed about 3 hours so far. We have to decide if she's just going to a hotel, and I have to drive to Dallas to pick her up. We are about to give up on the idea of American getting her out of DFW at all. We haven't even begun to talk to them about a refund, but I can imagine how that's going to go. Terrible company. Never fly with them. They have tortured her. She's been awake at the airport for 18 hours now, and she is overwhelmed with exhaustion. Don't let this happen to you. Don't fly American.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dallas Ft Worth to Austin |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"an awful experience"
Nicole Haynes (United States)
✅ Trip Verified | Traveling American Airlines today has been an awful experience and still is. I boarded this morning at 7:30 AM and was supposed to arrive at 11:30 but did not arrive until 4:00PM. Was supposed to return to Philadelphia from Dallas the same day and was supposed to leave at 7PM and here it is 12:30AM and I am so waiting.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dallas to Philadelphia |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Not a fan of AA"
Charla Allred (United States)
Not Verified | Not a fan of AA during my most recent trip. I was traveling with a tour group, and our group was placed in a separate line to check our luggage. Only 1 person was dedicated to taking care of our group, and it took too long to check us in, so 5 of us missed our flight. There were about 15 other people not part of our group who also missed the flight thanks to the long TSA lines. Our flight departed at 6, and we got there at 5:55. Plane was still there, but they wouldn't let us board. Lesson learned that we needed to be there earlier, but not awesome that they wouldn't wait a few more minutes knowing there were so many people who missed the flight. Just know they close their gates 15-30 min prior to departure time. Our next connecting flight was 30 min late ... so it's not ok for the customer to be 10 min late thanks to their long lines, but it's ok if they run late.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Dublin via Dallas Ft Worth |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |