American Airlines

American Airlines cancelled my ticket without notice, then overbooked the new flight delaying me 5 hours on the beginning of my trip. They then did the exact same thing on the return. Horrible customer service. I asked to speak with a manager and the lady sent me to Alaska Airlines, and I had to call the 800 number to talk to anyone associated with American Airlines. I'm canceling my next 2 flights and moving to another airline.

We booked a flight with British Airways, but it was actually American airlines that we travelled with. I have flown with quite a few airlines in the past and never came across such rude staff. The staff in Manchester Airport were lovely but the American Airlines flight attendants were extremely rude. On the return flight a smile never crossed their faces. Sullen, miserable and very very rude, flown with them once and would never fly with them again.

La Guardia to San Jose via Miami with American Airlines. The ground service was ok, and the flights were on time. The p[lanes are a bit old, and American still uses the olds 737 on this route. The transfer connection in Miami fast and easy. However, the downside is that American Airlines FA's are not interested on offering a good service. Not even a smile.

On our way to Barbados Airport we got an automated phone message from American Airlines that our flight was delayed by two hours. This delay meant we had a slim chance to make our connecting flight home. The flight to MIA was good, pilots knew there were a lot of passengers who needed to transfer at MIA and gave a lot of information. Although cabin crew offered a drink service (many of which you need to pay for) only once, they did everything in their power to assist passengers making connecting flights. Unfortunately we missed our connection due to the unwillingness of American Airlines check-in staff to help us, and spent the night at MIA. The cabin interior on this flight was modern and seats comfortable for a 4 hour flight.

Sadly I read these reviews of American Airlines, aircraft and route after I had booked. I can confirm what others say. Old planes, older cabin attendants and a Mickey Mouse type service by crew. No seat back entertainment centre, only central screen every 5/6 rows and programmes started before headsets even given out. Could hardly see the screens. Food absolutely terrible, especially on return leg to UK. Really cold on the flights. Our return flight was over the Atlantic when a warning light came on and the Captain returned to JFK. You could hear the alarm screeching in the background of his speech to the passengers. Escorted to stand by Fire Service after brakes checked. Second worst landing I have ever had in 45 years of flying. The landing in the replacement plane by the same pilot was only marginally better. The airline industry has moved on, especially the Middle East carriers, but American Airlines has not. I paid more for these 6/7 hour flights than I do for 14 hour flights to Asia. Pay a bit more and get a proper airline next time. Like many other reviewers on this and other sites, I will never use American Airlines again.

I've flown on different US airlines and American Airlines was the worst. Ready to board the Boeing 767 on our 4 hour flight to Barbados, I saw a good looking aircraft. New paint and equipped with modern wingtips. The interior however was extremely outdated and worn. No IFE and one moment of inflight service (with everything practically costing money). The cabin crew was adequate. The flight was full and service practically non-existent. The aircraft departed with a delay and arrived at Barbados later than scheduled. The drop-off in service and airline/aircraft quality compared to our previous flight was huge.

Boston to New York JFK on American Airlines Boeing 737-800. Plane was retrofitted with new seats. Obviously makes the travel much better, as although tighter on pitch, the slimmer profile allows a certain amount of comfort. Flight time was not enough to make purchasing TV content worth it. May have been a moving map available for free. Given the revenue on the Northeast corridor routes, the upgraded plane makes sense, but not sure how much charging for TV is worth attempting to charge for compared to others where it is free.

Dallas/Ft Worth to Boston on an old American Airlines Boeing 757. Thankfully I was tired enough to sleep the majority of the time. There are center aisle ceiling TVs showing something which I couldn't see that well from the window seat anyway. Woke up around a period when they served drinks. Requested an orange juice, and the attendant dropped the box next to the person in the aisle in the row behind. I couldn't see how the box was dropped, but she then picked it up and proceeded to pour my drink! How disgusting! And poor girl behind. Flight was packed, as you get connecting through a hub dominated by one airline. Benefit of the old Boeing 757 is that the seats were fairly wide and comfortable, despite age.

Wish I could rate American Airlines 0/10. Do not get the AA Advantage Card. There are barely any advantages. Fine print seems to be what American Airlines is all about with its loyalty program. We booked a multi-city trip with up to 8 days in a layover with our AA Advantage card, expecting to be charged for baggage on our international legs of the flight. But since we have the AA Advantage card, the domestic check is supposed to be free for the first bag for each person, up to 4, on the reservation. Well, American Airlines charged us for checked bags at every point. The agents claimed that we would have to call Customer Service to get reimbursed. Customer Service said that they could not do anything, so we have to go to the online site and leave a complaint. The American Airlines representative left a terse email stating that since all our flights were booked on the same itinerary, which included an international leg, we had to pay for checked baggage on every flight. We flew to 4 different cities in the US over the space of 2.5 weeks and were charged every time for baggage. What is supposed to be a benefit of our card that charges a $95 annual fee! So American is saying that we need to divide our travel reservation into international and domestic portions when purchasing our tickets in order to enjoy a complementary checked bag. The only perk: get 5% off if you buy the poor excuses for refreshments on American flights.

American Airlines ticket counter in Boston is severely understaffed and grossly mis-managed. Arrived at the ticket counter area the pre-requisite 90 minutes prior to domestic flight time. Three or four AA agents checking in approximately 200+ people at the same time. Total chaos. No organization, no expedited lines. Complaints to AA go for naught. Had to fly out 5 days later and pay over $1,100 in change fees and airfare increases. If you fly American Airlines out of Boston on 5am flights, you better get to the airport at 2:30am or earlier.