American Airlines

Oneworld Emerald business class customer. American Airlines Miami Emerald check in is inadequate and unacceptable. It should not take 30 minutes to get through the queue. Highly chaotic check in area and experience. Emeralds can no longer do Flagship check in which results in long delays. American Airlines Miami lounges are beyond appalling and subpar. WiFi spotty, food choices poor, overcrowded and dirty. The fact that there is no Flagship lounge in an AA international hub such as Miami is also unacceptable. Indefinite delay on today's flight with little/no information ahead of time or during the delay. Passengers wandering around having no idea what to do. Very poor form on all levels and won't be repeating anytime soon.

American Airlines is the worst airline I have ever flown, and I have never had a single on-time flight. I have always had to run to my connecting flight. during my last trip with American my plane out of Las Vegas was 45 minutes late forcing me to run across the airport to my connecting flight and when I got there my next flight hadn't shown up. (Should have seen that coming) Then my connecting flight was delayed 30 minutes before they would update us not before we could board. After waiting they then notified us that the flight would be delayed another hour. I would have rather road horse back, that way I would have been able to get to my destination on time.

American Airlines is the worst airline I've ever flown. They are rude and late in some capacity or another. My husband and I flew American to and from Hawaii, and it was nothing but nightmare after nightmare. Sure the flight was cheap, but in this case you certainly got only what you paid for. There are no complimentary meals for the long flight and no wi-fi. It must be a miracle American is still in business. Flying Delta next time.

First American Airlines flight out of Palm Springs was supposed to leave at 6am. Didn't leave til 8 because flight attendants had to sleep in because they worked late. Captain on the same plane the night before got there on time. Then missed connecting flight in Dallas. Got ticket for the next flight. Sitting here they are 2 hours late. Hopefully it doesn't get cancelled. Every time I fly AA same thing. Late flights with terrible service. Never again.

Delays and cancellations are the norm for the American Airlines flights from the USA to Rome. Our flight was only 2 hours delayed, but on the return trip, the first flight, (111) was delayed hourly until 4pm, at which time it was cancelled. The next day, the flight was again delayed hourly until 4pm, at which time it was again cancelled. The third day, we moved to flight 721, which was delayed hourly until 3:30pm. which caused all of the connecting flights to be missed. We spent the third night in Charlotte, N.C., and finally made it home Wednesday afternoon, much later than 7:30pm Sunday scheduled arrival. The airline decided that two $100 dollar vouchers to fly with them again was more than sufficient to make up for a 3 day delay. Two weeks later, my wife's cousin was on flight 111 from Rome to Chicago, and it was cancelled again. The received nothing from the airline.

American Airlines has the worst customer service and highest cancellation rate I have ever experienced. My flight was delayed for 6 hrs and than cancelled without notice to all of sitting at the gate for hours. Than when the only other rebooked flight was in the morning they didn't give me a food voucher or hotel voucher and I had to fend for myself. When. I came back to my newly rebooked flight the attendant said I had somehow "accidentally" been cancelled out of my seat! I was than put on standby on a departing flight in the next gate and told to wait in another line for 20min. I managed to make it on the flight but that flight than stood on the tarmac for over an hr past scheduled departure time. I understand extenuating circumstances, but come on, this is ridiculous.

American Airlines has lousy timing and customer service. My flight was supposed to be at 6:15. A crew member got sick - which you would think is a regular enough occurrence that they would have a plan for dealing with that. But apparently their best back-up plan was to fly in a whole other plane 4 hours later - and then getting that off the ground 30 minutes late. No concern whatsoever for timeliness. And this is pretty typical, today was just particularly atrocious.

London Heathrow to St Louis via Chicago with American Airlines. The flight was awesome with the attendants all performing their jobs wonderfully. The food was very good as well with, considering it was breakfast, very well sized portions. Even though it is an older product, the flight was very comfortable indeed.

Phoenix to San Francisco, Seat 4D. Boarding priority given to first class passengers and passengers with elite status. Flight departed on time. No inflight entertainment on former US Airways aircraft therefore safety demonstration conducted by flight crew in a very effective manner. Flight crew very pleasant. Once airborne, refreshments were provided. Flight attendant on this particular flight in first class is nice and efficient. She took drink orders by rows. Once she served the drinks, she came back with the snack basket and offered to passengers. She came around second time taking more drink orders and offered more snack. Snack on offer was pretty good: Kettle potato chips, organic oatmeal cookies, mixed nuts, etc. I wish there were fresh food like banana and apple but what on offer was more than sufficient for the 90 minute flight. Interior of aircraft well maintained although the seat pitch in first class is a little tight. I think it is maybe 38 inches, like premium economy on other international airlines. But the American Airlines Boeing 737-800 aircraft seems to have better pitch, I think maybe 42 inches, but the four extra inches make a world of difference. A couple of minor complaints, no hot towel service and no pre departure drinks. That is maybe I chose to board the aircraft last so I don't have to sit while waiting for the other 180 passengers to board and walked by me and knock me over with the oversized suitcases. One recommendation for American Airlines is that they should enforce cabin bags regulations as many passengers are cheap and chose to bring the oversize suitcases onboard rather than paying check baggage fees. Smooth flight with a very pleasant female captain. Arrival into San Francisco ahead of schedule. A fairly good flight.

Houston to Manchester via Chicago with American Airlines. The most terrible flying experience I have had. Firstly the horrible customer service - they don't look at you when you ask a question, don't reply, don't smile, don't even dress smartly. The staff are so rude. The aircraft itself is so old, it has barely any leg room, horrible seats, no personal entertainment, and even if it was available it wasn't working. For a flight that flies over the ocean for more than 7 hours what do you expect the sleep deprived, uncomfortable passengers to do? I had to buy alcohol, the food was terrible and barely filling for an adult. I will never fly American Airlines even if I have to pay extra!