American Airlines

Calgary to New York via Toronto/Chicago. They left me a voicemail to let me know that the first segment of my 2-segment flight got cancelled and to call them so they could reschedule me on another flight. I call AA and explain the situation, and this girl is telling me that they can't do anything for me. Why did they call me and tell me that they would put me on another flight then? I got another voicemail from them the next day saying the exact same thing, so I called back and managed to get myself on another flight. Comes the day of the flight, I am at the airport 2 hours early, and my tickets haven't even been ticketed! I spent a whole hour and a half on the phone with a representative to fix the whole thing, and by that time, I received another call from AA to tell me that the 2nd segment of my flight has been cancelled - 7 hours before its departure! The rep on the phone finally managed to find a 3-segment flight to my destination. By that time, it's too late for me to make my first flight, and thank god for WestJet (operating the flight) front desk, they managed to push me through and off I went, running for my life to make the initial segment of my flight. Flights from each segments were late, so I had to run for it between every flight. Thanks for the terrible quality, poor service and added stress. I am never flying American Airlines again.

London to Baltimore via Philadelphia with American Airlines. Cabin staff on the plane leaving Heathrow practically shouted at one of the passengers for mistakenly pressing the call button rather than reading light. Too scared to ask for anything for fear of same treatment. Earphones terrible, continuos buzzing sound and one ear no sound at all. Food choice terrible and tasteless. Delayed internal flights meant missing connecting flights hence needed taxi for another airport an hour away to board another flight. Thankfully they paid for this but the anxiety of it all! Return flight to Heathrow, no inflight entertainment whatsoever. Communal tv screen with sometimes inappropriate content for children. Again some cabin crew not very nice, bordering on rude.

Flew Miami to New York JFK yesterday on a fairly new A321S - was pleased to snag the two seater in the exit row (24D/E) which had excellent leg space. Despite the full flight and the usual nightmare of boarding and finding overhead locker space, we left on time and arrived early. The pluses - punctuality, new plane, nice cabin design and comfortable leather seats with AVOD, friendly crew (some of them anyway). The negative - unsurprisingly all the entertainment worth watching (like any snacks etc) had to be paid for, the interactive flight map also wasn't activated.

Good to know some things never change and American Airlines is still the worst airline in USA. What an embarrassment. As usual ran out of a choice of food, messed up airmiles (still waiting). Surly and frosty staff on the planes, who just want to sleep and not give service. The staff had no idea about landing forms and customs forms. No individual TV's on a full service transatlantic flight. Give me a break. And few tiny screens scattered in aisles that probably 50% couldn't see. No one asked once in 18 hours round trip if my 18 month infant was okay or needed anything. Except the one time a man working for American came to tell him off for clicking the attendant button. Except he didn't! It was a faulty button that kept coming on. And it was my button, not his. Great customer service folks. No one checked to see if he was even strapped in. Only flew because was the cheapest flight and only direct flight close to home. Will not be doing so again. Their three strikes are about 10 by now. No more American Airlines.

American Airlines from San Francisco to Phoenix, seat 10D. Exit Row. Departed slightly late but arrived into PHX a few minutes early. Flight crew fairly pleasant. Briefing before taking off for exit row passengers. No inflight entertainment on US Airways aircraft therefore flight crew did the safety demonstration. After takeoff, drinks service began. Pleasant crew and ontime flight arrival. Slept most of the flight and did not check in bags. Fairly pleasant flight. Got the flight for $81. Bargain and no complaint.

Our American Airlines flight from ORD to STL was cancelled without detailed explanation. They did not offer accomodation or really any other option. Customer service at the gate were very grumpy, unprofessional and disrespectful. I had to rent a car and drive to St. Louis which was very costly. I sent an email to customer relationship and their response was that they don't reimburse for cancelled flights, but they will further investigate matter and get back to me. They never contacted me. I will never again fly on American Airlines.

I am a Concierge Key member on AA. I fly around 200k+ miles/year. In spite of the effort to remodel old planes American Airlines still has many old 777 in routes such as London and Madrid. But that is temporary (or so we hope). What is hard to understand is why a crew can be so unprepared and unprofessional (or at least part of it) JFK to MIA: First two flight attendants were missing. All passengers (since no preboarding was done) left on the jet bridge until somebody decided to show up (a minimum number of flight attendants is required to board a plane. So why did they start boarding ?) When the crew shows up decided to play the PA music at the loudest possible volume. Everybody in the plane complaining since we could not even talk or listen to the person seating right next. No menus. To get a glass of wine (first class and after paying $900+ for a round ticket) I had to ask three times. Asked twice to hang my coat. The flight attendant told me he was busy and could come back in a few minutes. Asked him again 5 min later. He could not care less! I gave up and carried the jacket on my lap the rest of the trip. Better than insisting with somebody that clearly is not prepared for his job. When I add this type of unprofessional service to the fact that AA charges substantially more than other Airlines on the same exact route (compare MIA-MAD on AA and on Iberia in Business for example), I wonder why I am still flying AA. Well I am already building mileage on other airlines so I can eliminate AA from my flight options.

The new lay-flat seats in business class offer a great way to go. The seats offer good isolation from the other passengers and the in-flight entertainment controls were the best I have seen. Pretty much everything has been thought of in designing these seats. The service on the night flight to London was a little uneven and the food average. The service and the food on the return flight from London to LAX were excellent. The 777-300er is a nice plane and the American Airlines business class in this plane is excellent.

This was my first time flying American Airlines. When boarding the plane they told us there was no space for carry-ons inside the plane, forcing everyone to check their carry-ons. There was lots of people with their electronic devices, computers, and important loose items in their hands. Then, when in the plane, after a 45 minute delay, they told us that they could not put our baggage inside our plane. Incredible, and one of the worst flying experiences I have ever had.

I booked these flights without reviewing the airline as I thought they were in the One World Alliance and therefore should be fine. Once booked I read the reviews for this airline and thought I had made a huge mistake. However, we had no problems whatsoever, from checking in online, dropping bags off at the airport to reaching our destinations. All four of our flights departed on time and two arrived early. The boarding was fine and the flights were either full or nearly full. The first leg of our flight from Manchester to PHL left on time the the first round of service took place very quickly, the chicken dish we had was tasty and hot, one of the best airline meals I have had! Drinks were generous and came round a couple of times with each service. The flight attendants were good and we had a laugh with a couple of them. I could certainly have no hestitation in booking with American Airlines in the future.