American Airlines

The flight back from Tokyo was awful. My in-flight entertainment was broken, they tried resetting it 3 times but it never worked. No music, movies, TV, games, nothing. Just a green screen the whole flight. The food was disgusting. Drinks and snacks were offered sparsely. I emailed American in regards to my in-flight entertainment being inoperable and received a basic "sorry, your experience doesn't qualify for any sort of compensation." The American Way magazine advertised our 777-200 with WiFi however WiFi was not available to us. Overall the worst experience I've had aboard an airplane.

I take this flight a few times a year and it is a good experience, however on my last flight the attendant went out of her way finding me a special meal and going over and above with her service. She changed my bad mood into a great mood and I wanted to thank her!

I actually flew American four different times in one week, and experienced significant delays each trip, resulting in my not reaching my destination until 3 to 4 hours after the time I was originally supposed to arrive. The airline was completely unapologetic about the delays, which caused problems with rental cars and also made the entire travel experience exhausting. I will not fly this airline again. In addition, the airline charges for everything - wifi, baggage, snacks, even additional foot space.

A dirty and smelly plane, horrible food, dreadful coffee, and bad American Airlines service. Separated from my partner because the flight was overbooked - buying your tickets 8 months beforehand is apparently not enough. First time and last time ever with American Airlines, I have had a better experience in a low cost Russian Tupolev.

Missed my flight. Been on standby all day. They were letting several American Airlines staff on every standby flight, totally disregarding the customers. Don't ever miss your flight with American Airlines. You will not be compensated or put on first availability standby. You will be at the airport for hours or maybe even days. Zero customer service. They are better about customer service on the phone versus in person at the airport. American Airlines tried to make me check my bag which clearly fits the carry on size and I threw a fit. They didn't make me pay for my bag only because my departure time was coming up.

Prior to take off the air hostesses wandered the aisles for what looked to be a general safety check. Not the case it would appear. Passenger next to me had their seatbelt undone, tray table down balancing an open drink? The row in front had their armrests up with seats reclined. Across the aisle passengers had their sun shade down while using their cell phone. This was just within 3 rows.

This was our first time in first class and the experience was horrific! We flew to Montego Bay from Killeen Tx and when we arrived, our luggage did not. It would've been ok if they were courteous and respectful but they were horrible. We arrived at Montego Bay at 3.55pm and didn't get to speak with anyone about our luggage until 6.15 pm because the person who was suppose to be at our counter (AA) was "busy assisting someone else" as they kept telling us. When we did speak with someone, they informed me that our luggage was still in Dallas but will arrive first thing in the morning. We were excited to hear that and continued on to our resort. First thing in the morning came and went, afternoon came and went, evening came and went. We had the hotel call the airport (we tried calling ourselves but the room phone wouldn't properly dial out the 800 number) they were told the luggage would be here soon. Our luggage came at 11 pm the second night we were there. Our vacation was only for 6 days, two days have already passed when we received it. No one knows why we didn't get it until and when the resort called they kept lying (AA representative) and said it was already on its way and would be here in two hours. We heard two hours for two days. Fast forward 8 days. We used AA once again for our trip to Aruba which was 8 days after this first disaster. When we go to check in (again first class/business class) the airline double booked us and had us flying to multiple locations. AA rep informed us we would have to check in at counter. We went to check in at the counter and it took us TWO hours, yes two hours to fix our reservations. I am traveling with my SO who is a disabled veteran (we both are veterans) who was told he had to stand those two hours because they didn't have a wheelchair available for him. It takes AA two hours to issue us tickets and then they change our flights making our stay in Aruba airport 4 hours. When I expressed how disappointed we were the AA rep informed me that this is the norm for AA. He said we shouldn't be complaining about only waiting two hours to get our tickets printed. He was rude along with the manager who kept talking in Spanish. We fly often, very often using American Airlines and we are embarrassed for you guys treating customers this way.

My 3.5 hour flight was scheduled to depart at 5am going to Dallas. Ground crew announced the flight was overbooked. Many passengers were on standby which caused some problems. Boarding was chaotic and unorganized but fortunately managed to close the doors on time. The aircraft was their new A321. Cabin was clean, seats are ok with IFE and legroom is spacious. Take off was smooth. To my horror we had to pay in order for us to watch a movie and even use the wifi. For the whole flight nobody served drinks to passengers. A lot of the passengers were complaining. Flight attendants were at the back chatting.

US Airways now merged into American Airlines does not seem to have made much effort into improving service! Despite a good aircraft and a well extended network, with an IFE not functioning on my seat and a crew with a "it's just a job" attitude, the experience was unpleasant!

We were delayed 2.5 hours in the airport. Then when we do board we sit in the airplane for another hour with no updates as to what was going on. Finally the captain tells us the flight crew "timed out" and we have to return to the terminal. We waited another 20 minutes to get in to the terminal and were told to go to the help desk to reschedule. We returned to the line containing about 4 separate flights worth of people. They would only put us on AA flights so we were very limited. We received no compensation or food vouchers and were forced to sleep at the airport. The next day we caught our flights and though we were told our baggage would be in Philadelphia to meet us, it was not. We had to wait in another long line to give our information to have it delivered.