American Airlines

✅ Verified Review | An overall pleasant flight from Rome to Philadelphia - aside from the complimentary hot meal and wine/beer, free pretzels and water/juice were available at the rear of the aircraft throughout the flight. In addition, ice cream was provided mid-flight, followed by a hot savory snack as well as a sweet snack. Personal screens offered a wealth of options, and seats featured a USB port for device charging. Flight attendants were all friendly and helpful, although a few were a bit more informal that they should have been. This is a much better product in terms of value for money than British Airways offers at the moment.

✅ Verified Review | Jamaica to Indianapolis via Charlotte. Extremely poor customer service. We had a 5 hour layover in Charlotte on our way to Indianapolis and there were earlier flights available, but they refused to switch our flight. There was availability on a flight that was 4 hours earlier, but they said since we had paid a lower fare they would not switch us, even after we tried to pay the difference. They gained nothing by making us wait for no reason and lost a customer.

✅ Verified Review | Seattle to Knoxville via Dallas. I'm writing this review while sitting in the terminal in Dallas. Our flight out of Seattle was delayed, but we still made it in time to make our connection in Dallas if we ran like maniacs to the next terminal, which we did. When we got to our gate, with 5 minutes to spare, the doors were already closed. The plane sat there for at least 20 more minutes. We were told during our flight that they often held flights for 10 minutes when a flight like our with so so many connecting flights was late. Not only not only not held, but it was shut early! Thanks American! We were booked on a later flight without a hint of an apology or an explanation. Again thanks American! We'll get home at after 4:00 am. Thanks American! Do you have computers? Can you see connecting flights just landed? Do you care? Can you be polite to your customers?

✅ Verified Review | London Heathrow to Los Angeles. After landing at LAX we were bussed (an extra 30 mins delay) to Terminal B. The AA website said T4 but was never updated. At no time did any AA staff update customers of the change. Terminal B involved 2 hours of shuffling with luggage through 3 security barriers. Then we had to find our driver waiting at Terminal 4, another hour of delays plus we had to walk between terminals. What a disgusting lack of service. I will never fly American Airlines again.

✅ Verified Review | Nashville to Lawton via Dallas Ft Worth. My initial flight was going to be over three hours late on departure due to a mechanical problem with the aircraft. I was able to book another flight out of Nashville. However on this flight, I was forced to check my carry-on bag because the overhead storage areas were full. After boarding this aircraft I noticed many items in the overhead storage that the flight crew should have required to be placed under the seats; things like shopping bags and purses. When I arrived at DFW for my connection I noted an earlier flight to my final destination that would save me 3 hours stuck in the airport. I proceeded to that gate and attempted to go standby. I was told that I was not eligible for that flight because I must travel with my checked bag. That's right, the bag I was forced to check against my will. This could have been prevented if the flight crew monitored what was being placed in the overhead storage. I rarely fly AA on purpose. And when I do, without fail, I am reminded why I avoid them.

✅ Verified Review | Being able to fly First Class on a transcontinental route (New York to San Diego) is certainly a treat that I looked forward to. I decided to treat myself to the Admirals Club at JFK which to me was one of the highlights of the journey. Great healthy snacks, fresh guacamole and well made cocktails. The aircraft cabin was standard with leather seats, ample space and well stocked personal Samsung tablets. Now, I believe First Class service should be special including the check-in, what happened to the First Class Check in? It's just "Priority"! The food was quite tasty albeit the meals were different from what the web-site listed in the pre-order. Here's the issue: the FA's were nothing but robotic and functioning. Fake smiles with minimal service. One drink service, expedited food presentation and that was it! I had to get up to get a simple glass of water. More time was spent in the galley complaining to each other about the company, which was easy to over hear, rather then taking caring of the premium paying passengers, First Class FA's should represent the high standard of the Airline. American is doing a great job but customer service should be a paramount determinant.

✅ Verified Review | I've always been big on traveling but since mid 2013 I have been taking around 8-20 flights a year, domestic and international, mostly for business purposes. Out of all the airlines I have taken (and I fly to some remote places in the world) American Airlines have managed to be the most consistent with their lack of customer care and disorganization and just a huge shame to what you would expect of one of the biggest airlines coming out of the US. Canceling and delaying is something that happens so often that I have become shocked when their flights go as planned, they offer no compensation of course for those delays and time and energy consuming horrible experiences that everyone hates. American Airlines offer no canceling/bumping a flight like 90% of the time, just zero effort to even try and show just a little bit of courtesy toward the customer in general.

✅ Verified Review | Greenville to Las Vegas return via DFW. My biggest complaint is when I was dropped off by a tour company at Las Vegas (after a 14 days trip) for my return trip home 6+ hours before the flight boarded American refused to check my bags. They said their policy was not to accept baggage until four hours before a flight. Effectively I was being asked to sit in the main departure lobby for 3.5 hours to check luggage. This was unacceptable. After I complained to a self-check attendant she finally agreed to issue boarding passes and said we could gate check one piece of luggage each complimentary. I had been unable to check in electronically due to the tour and spotty internet access. We carried four pieces of luggage, one carry-on each and one piece each we intended to check, to Gate D which is a really long hike. We did this and were accommodated but had to sit with the luggage all evening and take it with us when we went to eat. None of this made sense. Why would American risk making a customer angry and forego $50 ($25 each checked bag x 2) in revenue by refusing to check bags on arrival and forcing gate check? We were tired, hungry, facing a red-eye flight and just wanted to be shed of the baggage. Now let's backtrack to our departure from Greenville-Spartanburg. The flight crew did not show up on time. The captain and first flight attendant showed up for the flight at 7:50 for an 8:05 flight. The other attendant/s and co-captain showed up at 8 sharp. Needless to say we left late. Our connection through DFW was not pleasant. When our flight landed we sat on the tarmac for over 30 minutes waiting for a gate. We were told we would taxi to three different gates before the plane actually moved to the original one. We barely made our connection with time for a restroom break. When we departed Las Vegas McCarran to return home the rest rooms at Gate D used by American were filthy. A janitorial staff member was present but did not appear to be doing much. Many urinals in the men's room were cordoned off and out of service. The final leg from Charlotte to Greenville-Spartanburg was on a very old CRJ500 that was so old the upholstery on the head rests was peeling off. This was our first experience with American and may be our last.

✅ Verified Review | Flew Washington to Tampa. American Airlines is the worst airline possible. They are currently 2 hours behind flight time for no apparent reason and are offering no sort of compensation for the delay time. The whole flight has been delayed from 8.20 pm land time to 10.20 pm land time.

✅ Verified Review | Dallas to Houston. Flight was originally scheduled to leave at July 23rd 9:45pm and was delayed to 1:38am and then canceled. When I asked what my options were after waiting in line at the customer service counter, they said the next flight available would be at July 24th 5:42pm. Why on earth would it be more than a 12hr wait to one of the busiest international airports (George Bush IAH)? I got another flight with United Airlines 6:30am the next morning. They never re-imbursed me even tho they said they would.