American Airlines

✅ Verified Review | Just a quick review, since I think so many people only "review" when they've had a bad experience. I flew Portland OR - Boston RT and had a terrific experience. Nothing remarkable but online ticketing and check-in was easy, everyone was friendly, got the seats I wanted, no hitches, delays etc. Great experience overall from American Airlines.

✅ Verified Review | We are happy to report an excellent experience with American Airlines. We took a long-anticipated vacation to D.C. and the flight there was on time and very nice to inexperienced travelers. The flight was good and we were comfortable. They handed out snacks and a drink to passengers. Unfortunately, our trip was cut short due to an unexpected death in the family. My mom had also been hospitalized after learning of the death, so I just wanted to get home asap. I called American Airlines to help change our plans for an emergency flight home, and the woman who helped us was so kind and patient as we were still reeling from the news and trying to make a decision whether to take an early flight with a layover or take one in the afternoon. They waived change fees that would have been over $400 and just charged us less than $20 for the difference in the ticket costs. The woman from American Airlines handled everything, and got us home at the earliest possible time we could get out. We are inexperienced fliers and have never had a transfer. The ticket agents helped us figure everything out. When our flight was delayed due to weather I started to panic for fear of missing out connecting flight, and the steward was so helpful and kind - The transfer ended up getting off and then getting back on the same plane so we didn't have to worry about missing the connecting plane! Thank you American Airlines - we felt like people, never like sheep.

✅ Verified Review | Fort Lauderdale to Washington. The flight was delayed by almost an hour, and once they called us from the terminal they had not even gotten other flight out of the airplane and had us standing in line for 15 minutes. On the plane, they claimed to never have picked up their free snacks from their last stop, so all they have is ones you have to pay for. The wifi was unavailable for our flight. Once we landed (late from our estimated arrival time) we were waiting in line to get to the terminal for about 15 minutes for the so called "wing men" or something like that to help get the plane there safely, and now we have been waiting in the plane for apparently a designated person who can operate the ramp so that we can get off this flight from hell. We are currently still waiting. I do not plan on using this airline again.

✅ Verified Review | My return journey from Orlando to London via Chicago was a journey from hell and very disappointing experience. I wasn't even notified of my delayed flight from Orlando and I was re-routed via Dallas Ft Worth instead. I urged the agent to book me on the direct flight to London on British Airways but she refused saying it was full. I later found out that that wasn't true and there was plenty of seats available at the gate. Flight to DFW was also delayed which meant I missed my connection in DFW. I was stuck there for a whole day, and missed a day at work. No accommodation was offered. The flight from DFW to LHR was depressing. They ran out of meals so was served a sandwich instead. I was told I need to pre-order next time! I explained that I was re-routed and had no choice. To top it up, my bags were delayed too. Everything that can possibly go wrong went wrong. I don't think I ever had an on time departure with American Airlines. Very depressing

✅ Verified Review | Absolutely the worst communication from American Airlines. Rude staff, flight from Philadelphia to Seattle got delayed 9 hours with yet again no communication to the guests. I will drive to the rest of my vacations due to the experience we received. This is unacceptable. 2 thumbs down will not recommend this flight to anyone, friends or family

✅ Verified Review | Denver to Sioux Falls. Not only are chances likely that you'll have a delay (4 of my last 4 flights with them), passengers weren't notified of the delay until after we boarded this morning and 15 minutes into boarding for the second flight. I have literally been sitting at the airport for 12 hours because of a missed connection that I could have left the airport and driven 9 hours to my destination. Had I been notified ahead of time of these delays, I could have driven across the Midwest to get to my destination and not missed the prayer service for my uncle who passed away. Based on my last four experiences, they have surpassed Frontier from an unreliable standpoint. I will never fly with them again.

✅ Verified Review | This was a very frustrating experience. There was a delay of three hours in Charlotte. There were four delays (and reschedulings) in all. There was very little explanation given for the delays. For the second delay, the passengers had actually completely boarded, and then we were told to disembark. When we finally got on the plane - three hours late, the pilot gave a very brief (and disingenuous) apology and then said, "Well, it is what it is." The rest of the flight staff never apologized, nor did anyone at any time offer anything in the way of a perk (food, beverage, etc.) or mention anything about any compensation for passengers. This is the very last time I fly American.

✅ Verified Review | San Juan to Miami. I have never been so disappointed with an airline. I am actually sitting and waiting to be boarded on a standby flight. I checked in 1 minute after the one hour mark was told that nothing could be done. I am here with 5 other families including my own that all arrived here at the same time. Even families with no luggage were not permitted to board. I watched them give my ticket away to people in standby once I got to the gate. This is ridiculous.

✅ Verified Review | I am extremely disappointed with the service I received at American Airlines I travel quite a lot with American Airlines accruing miles through their AAdvantage program. For the first time I decided to finally use my miles towards a car rental. I went ahead and applied 28,800 miles for a 6 day rental in Mallorca (paid in full). When I came to pick up the car at the PMI airport, the teller did not recognize the voucher and prompted me to provide my credit card. At first I thought it was only for incidentals but at the end of my trip, they charged my card in full ($274). I only realized this after I arrived back home. I contacted American Airlines and informed them of the issue. They acknowledged that Avis (the rental car company) made a mistake and that they would facilitate a refund of my miles. After a few days passing, I did not hear back from American Airlines nor did I see the miles credit back on my AAdvantage account. I followed-up with American Airlines. A representative responded to my inquiry and informed me that there is nothing they can do. I repeatedly inquired to escalate this issue to the supervisor. He claimed he was a supervisor and said there was nothing they can do. In short, I spent 28,800 and $274 for a mini-car for 6 days. Is this fair? I think not. American Airlines failed me and I don't plan to use their airline ever again.

✅ Verified Review | Myrtle Beach to Baltimore Washington via Charlotte. Daughter arrived at Charlotte gate E22 to connect to a flight to BWI. She was escorted to gate E24 and was told her flight to BWI would be departing from E24. She notified me via text that she was at gate E24. The AA flight status information on the app, website, and airport monitor noted flight AA2018 to BWI was departing from gate C10. She was left at the wrong gate. With less than 20 minutes to get to the correct gate and make flight AA2018, I called her and instructed her to speak to an AA rep at the counter that AA flight status information noted gate C10 and ask why she was at gate E24. AA reps then rushed my daughter to the correct gate. AA was paid an unaccompanied minor fee, however my daughter would have missed the flight had it not been for parental intervention to get her to the correct gate. I sent a letter to the VP of AA requesting a refund of unaccompanied minor fee. I received a response denying the refund stating "she was still properly escorted for the entirety of her travel while on board and in the airports." They also let me know they were logging this into their 'sophisticated database" so leaders can review it. I addition, to make the reservation one has to call AA. The AA rep on the 1-800 stated they would waive the fee. However, when I checked her in the AA rep at the airport stated there would be an additional charge. I explained that the 1-800 folks waived the fee; the airport agent charged me regardless and even pulled out the AA policies to show me. There was definitely a communications/knowledge gap in process. I should have been told upfront or a note placed on the file that it was waived. Had I known I would have had to pay the fee, I would not have booked the flight (the fee was 50% more than the one way flight).