Air India

London Heathrow to Delhi with Air India. We have been travelling for over 30 years and never experienced such poor service. Our flight times changed with no explanation or apology. Crew rude and have no idea about customer care. Toilets were dirty. Not fit for purpose. Will not be using then again

Birmingham to Chennai via Delhi with Air India. All the 4 flights ( 2 in each direction - connecting fights) were delayed with no announcement let alone an apology. To add insult to injury they lost my wife's luggage. It never arrived. They just missed loading into the flight. We have a 1 year old baby and needed all his feeding equipment, food stuff, clothes - everything essential basically. They are so incompetent you would be gobsmacked. Absolutely shocking and utterly disgraceful.

Took a number of flights on Air India, Delhi - Bagdogra return, Delhi to Mumbai on to Goa. The flights were fine and I was impressed with the leg room. Food was good curry as expected. Staff a little surely and the entertainment was not working but it was just short haul. I would use Air India for internal flights not sure I would want to go long haul on Air India. The toilets were poor as well but usable. The flights were booked in advance and comparable to Ryanair for budget but you also got something to eat that was a nice bonus.

I read a lot of very negative reviews of Air india, and was quite nervous of what to expect when we flew from London to Kolkata return via Delhi in January 2016. It was a lot better than we expected. The Boeing 787's used on the route helped, being new(ish) with mostly working in-flight entertainment. Usually either the touchscreen or the keypad was non-responsive on each unit, but luckily not both. The choice of entertainment was fairly limited but adequate for a return long-haul trip. The cabin crew were polite and delivered the children's meals we'd ordered (after being asked) and the children's meals were the expected bland fish fingers and pasta affair. The food on the return leg from India was some of the best airline food I'd had. The cabin crew didn't circulate after meal times, but snacks / drinks were available on a trolley at the rear. The toilets were not well maintained on the long haul leg, and the one nearest to us was almost unusable by the end of the flight. Others were slightly better. Our bags were checked through the transfer, and arrived as expected. There were no flight delays. Overall, it was OK, and I might even fly with them again.

Birmingham to Bangkok return via Delhi. I've ben traveling for 40 years and have to say Air India has been my worst ever flying experience. Do not expect to get to your destination on time. Had to wait 3 hours on Bangkok's runway, and missed my connecting flight from Delhi to Birmingham, so had to wait 24hrs in Delhi for the next flight. On way back delays again, then had to wait 36 hrs for my case that was left in Delhi. No feedback from them. I would never travel with them again. Forget how tempting their fares may be.

Hyderabad to Delhi with Air India, and it is one of the worst airlines I have flown. The cabin crew lacked hospitality and the aircraft was poorly maintained. The airport service was also bad, with poorly trained staff having limited knowledge. Overall, a lack of professionalism, processes and poor management. Standards are not up to the mark of a national carrier.

We recently toured cities on River Ganga - Haridwar, Rishikesh, Varanasi and Allahabad. Our tour operator used various airlines; Air India, Jet Airways and Spicejet. Our worst experience was with Air India. Ahmedabad to Delhi flight (AI 011) was delayed by over 3 hours. No apologies from crew including the pilot and his first officer for the delay and inconvenience caused. Only cheese sandwics and water were offered. That is perhaps okay for a short flight. The toilets were not properly cleaned after the previous flight. Toilet rolls were offered instead of paper towels. The cabin staff were really not interested in what they were doing. Our return flight from Delhi to Ahmedabad (AI013) was even worse. My wife I were seated separately. The cabin staff were rude. Toilets unclean and again toilet rolls for paper towels. In contrast Jet Airways and Spice were on time, with cleaner aircrafts, polite crew and better snacks

Varanasi to Amritsar via Delhi with Air India. The first flight was delayed which meant that we missed the second flight Air India sent us to a poor hotel - no dinner, no paper in the bathrooms, no towels and no heater, although I asked. No breakfast at 6.30am , when I must return to airport, being afraid about what would happen next with our flights.

Air India ruined the end of our holiday, flying from Colombo to Paris via Delhi. Flight from Colombo was not at 8:20 am but 12:20pm, so we arrived late at Delhi and missed the flight. About 20 people were already arguing with the staff at the transfer and after 4 hours they said that they will try to put us on a flight from another airline. Between this time no excuses, they were asking us to wait till midnight (about 12 hrs waiting for maybe nothing) - at the transfer finally after this time they propose us a room because they were impossible to give us a flight. After an awful night, we had a boarding pass at 12.40 pm but 1 hour late again! I asked them the official delad paper, they promised this, but I had to run after it. I also asked them to check if my luggage was in the plane because I know that they are incompetent. Now, after 25 hours later, one day of work missed, my luggage is still in Delhi after they promise me that it is the plane. We lose so much energy and when you see other people who had the same problems as us, you don't understand how Air India can be in Star Alliance - they don't deserve it. Just pay a bit more money and have no stress.

I will not recommend or travel with Air India again. We were travelling from Birmingham to Bangkok via Delhi on our honeymoon. We were delayed for nearly 30 hours in Birmingham - what a start! Staff were rude and most unhelpful. Since returning from my holiday I have made a number of attempts to speak with someone regarding my complaint to no avail. Poor customer service and most uncomfortable flights.