Air India

Air India managed to turn a short 45 min flight from Goa to Mumbai into a incredible stressful experience. We booked Air India as it was the national airline as we thought it would be the best - firstly both flights were delayed. Coming back we boarded 2 hours late and then waited on the Tarmac for another hour, we were told it was because the airport was very busy but almost every other airline went on the time. Also no information is given, finally we arrive in Mumbai and have to wait another 1.5 hrs for our luggage. People missed ongoing flights but Air India gave no more information. Having spoke to many locals they told us never to use Air India as it has such a bad record.

Air India from London to Cochin via Delhi. Customer service was poor, staff failed to inform that it's possible to use your mobile to scan in the boarding pass as I did the online checking. I was sent all over the place to get one printed and at that time the check in had closed, I was then sent to the front desk where they then tried to sell me another ticket and all I needed was the boarding pass. I was traveling light and could have made it, in the end I went home missing my friends wedding and with the new found knowledge of never using them or ebookers again.

Check-in nightmare! Our tickets on Air India from Delhi to Shanghai then United to San Francisco, clearly stated no charge for up to 2 bags each of up to 23kg. When we presented our 4 bags within these parameters, the desk agent refused to check us in, unless we paid an extra US $400. We refused and appealed up 2 levels and finally got checked in. Even though we had arrived 3 hours before departure time, because the whole process took so long, we were rushed to make our flight. The flight itself was not bad. The plane, food and service were fine. Lost luggage! 1 week after arrival, our luggage has never arrived. Is this because of incompetence or some kind or revenge because we did not pay their extra fees?

Air India from Bangkok to London Heathrow via Mumbai. Staff friendly, main food dishes nice and thankfully Indian as expected which surprised me when a few other reviews read are somehow expecting other than an Indian spicy offerings perhaps? You can request special meals in advance when booking usually? Breakfast on 2nd leg lacked any flavour sadly, still not sure what sort of omelette type dish it was supposed to be, edible but not enjoyable would best sum that moment up. Drinks offered and on 2nd leg of trip quite frequently, asked for red wine and got given 2 small bottles which was a pleasant surprise, whereas stated they had run out after just 1 serving on 1st leg out of BKK. Flights both smooth considering gale force winds upon landing in LHR, good piloting skills I thought. Overall better than expected, seat comfort not too bad for someone tall, good 34' seat pitch which is becoming rarer these days sadly and cost of fights appealing and good vfm if not necessarily ideal with a 7+ hr stopover. Both flights on time, cabin announcements and safety seat belt warnings very good, have flown far worse and would say yes to flying again just preferably without a Mumbai layover for which such a new airport seriously lacks amenities of transit seating for such high passenger numbers and a transit hotel that should be located within the airport terminal and not something requiring a transit visa at outrageous and prohibitive prices for foreigners!

Mumbai to Newark with Air India. Ground Service with poorly trained staff with limited knowledge. Had to get supervisor help for through check in of baggage from origin. Boarding passes needs to collected at every transit station. Feels like everyone is a trainee. The food onboard is Indian cuisine and was fine. No beverage service at all unless you ask for it. Seats were comfortable, carpets looked weary. Half of the IFE have some issues with remote or touch screen (similar experience in CDG-DEL and DEL-TRV flights). Cabin staff was okay and did their duties. No Wifi but charging ports were available. Flight was on time, though other flights in this trip were significantly late. Very little cinformation provided to passengers on delays. Lack of professionalism, processes and poor management very obvious.

Hyderabad to Newark via Mumbai with Air India. Seating arrangement was good, mobile charging socket was helping a lot, but the food service was very late, and no juice or drinks in between. They also give food and coffee/tea at the same time, and the coffee was disgusting. The cabin staff just wasn't there to complete their duty.

Mumbai to Singapore return in economy with Air India. Both flights left on time and reached before time. Outward flight was at midnight, no proper food served, only some mediocre snacks and cheap sweet dish was given. No drinks at all. Return flight was at 8pm, drinks and dinner with veg and nonveg options provided. Cabin crew all over about 45 years of age. IFE had good options but headphones didn't work properly. I was happy with flight map only though. Charging point at every seat is a good surprise. Overall Air India with the Boeing 787 is a good combination.

Sydney- to Rome via New Delhi return. Air India did not process my and my wife's frequent flyer points despite being provided with appropriate membership numbers. Numerous interventions after returning brought no solution. It looks like Air India tries to save money and cheats on its custemers. In addition, flights are being cancelled to fill in the planes. No more flying with Air India for me and my friends!

Melbourne to Delhi with Air India. I will never again travel with Air India. First of all the flight was uncomfortable and terrible service. The flight was late by 2 hrs and then once you reached Delhi they have lost their luggage. No Baggage has been brought from Melbourne because of excessive weight - so why include the luggage in the ticket. Then it was been told that luggage will be delivered tomorrow. No phone call from the baggage department whether they have got any luggage or not. Called several times, nobody knows nothing about it. Called Delhi Air India they asked us to call Australia, Australia one vice versa.

We flew Air India Boeing 787 from Delhi to Sydney. Check in etc went without a hitch, I'm a senior so my wife and I boarded early. Our seats were at the very back, a pair just forward of the galley. The cabin crew were smiling, helpful Indians serving meals, drinks, blankets etc. An hour of delayed departure and a late arrival. The meals were adequate, there was plenty to drink, my screen didn't work but I didn't care, I napped easily. Comfortable seats, plenty of leg room and I'm 6ft plus. I would fly this sector with Air India again.