Air India

✅ Trip Verified | Delhi to Madrid. Worst cabin crew ever. It left Delhi on time and reached Madrid on time. Aircraft was not as clean, seats were dirty and some of the armrests quite loose. Cabin crew attitude and their behaviour with passengers leaves much to be desired. On three occasions they served drinks or food coming from behind rather from front, no eye contact, no smile, nothing. In the first serving they gave options of non-veg/veg/continental food but in the second serving only option was Indian food which was too spicy to be eaten by a person living in Europe. I went to the galley area to have some water/juice and had a small conversation with the crew, while I was standing they remain seated on their seats without showing simple courtesy of leaving their seat, stand up and have conversation, galley area lights were too dim to see anything and on one occasion I found all lights switched off (total darkness). They did not bother to check toilets, if there are toilet seat covers, tissue papers are available or not. Simply said, I don’t care attitude runs in their blood. If ever I will fly with them again is just because this is the only direct flight from Madrid to Delhi using a Boeing 787 and with a meal or two in my bag.

✅ Trip Verified | London to Mumbai. A decent flight - good food, good leg space in economy and service on check-in professional polite and good. The flight took off and landed on time. The toilets were clean. Overall pleasantly surprised given the negative reviews. Will recommend and will fly again to India

✅ Trip Verified | Mumbai to Hong Kong via Delhi. I arrived 10 mins after the boarding started, and was told to queue in line to board despite being a business class passenger. Thankfully another member of staff acknowledged my business class status and allowed me to board first. Due to technical reasons the flight was delayed by 45 minutes after boarding was completed. Staff were really nice looked after the people in business class and offered drinks and food. After take off, food was served and the food was really tasty. Only thing that bothered me was that Air India doesn't serve alcohol in the domestic sector. Layover in Delhi was good and efficient, and soon we were ready for take off. Crew took our meal choices and preferred drinks after take of. This sector they had alcohol. Decided to skip the late night dinner and just had a glass of champagne and got a nice sleep of 4 hours. Overall a good airline and would recommend.

✅ Trip Verified | Chicago to Delhi. TV didn't work the whole flight. Tray and armrest was broken. I could barely eat food. Recliner didn't recline fully leading to back pain. Cabin crew failed to respond when called. Bottom of my checkin bag was torn. There is no in-flight wifi available for such a long flight. I am never flying Air India again and this is my 1st and last time.

✅ Trip Verified | Chicago to Mumbai via Delhi. I always had a good opinion about Air India international flights in-spite of several inputs from family and friends not to fly Air India, however I experienced this during my recent travel. The crew were extremely impolite and not hospitable. They refused to serve non-veg when asked for. They asked me to weigh the baggage at a counter and at that point of time it was well within the baggage allowance, however at the point of check in the baggage showed an excess and I was charged a $100 dollars unnecessarily as penalty. To double check this I weighed the baggage as soon as I got home and found it was just 0.5 kg in excess. The entertainment unit is the only source of entertainment on a long flight however in spite of repeated requests to the crew of a dysfunctional monitor nobody bothered to rectify it. On the whole I had a miserable experience flying Air India. Feel really disappointed and cheated.

✅ Trip Verified | Melbourne to Delhi, the Boeing 787 is simply a joy. The ability to play around with the window dimmer is amazing. Unfortunately though the cabin crew keeps the cabin dark all the time, even though it’s a day flight. It’s so easy for them to control it compared to the manual blinds. Service was so so, while the food was average for business class standards. The seat, however, was sufficiently wide and comfortable with USB and power available. The IFE was not as good as Emirates or SQ, but it was adequate for me. The supplied headphones could be better.

✅ Trip Verified | Compared to my Air India flights in the past (for instance in 2006) I recently experienced an airline that has improved considerably. The Delhi to Srinagar aircraft looked new and clean. The legroom was generous, and there was a newspaper at every seat. The breakfast was delicious! The flight back from Srinagar to Delhi was still good (tasty lunch and, again, friendly cabin crew) but a bit less convincing. The plane was probably ten years older than the first one, and the general impression was marred by the smelly and shabby washroom.

✅ Trip Verified | Kochi to Melbourne. Air India takes you to your destination for a moderate price. Not very cheap though. They feed you many times with plenty of food. Otherwise, not very happy with the service. Poor quality of service especially from the older staff. I travelled alone with my 6 month old, and they never bothered to attend my call bells. I had to resort to the help offered from other travellers. Very unhappy. However, on my connection from Delhi (it was a flight to Dubai) I noted that service to Gulf region especially the ones staffed with men are doing a great job.

✅ Trip Verified | San Francisco to Delhi. They changed my seat in very last minute and if I don't want to change back, I have to pay additional 50$. This was not conveyed to me at the time of booking or web check-in. At airport while collecting my boarding pass this was done - this is very rude. Also I have change my own baggage when I am changing flight thought my entire journey was with Air India. Most of the in flight entertainment systems onboard not working.

✅ Trip Verified | Not a pleasant experience. The seats, the equipments look old and dirty, you wouldn't want to look at the magazines as they looked like they had been there forever. I took the morning flight when I flew to Osaka and noon flight when I returned. The breakfast was terrible, but the lunch on the return flight was quite good, a bit beyond my expectation. The cabin crew delivered the worst service I have ever experienced. No smile on their face, when I stop one of them for a cup of tea, they look annoyed and not willing to do so. Waste and garbage on all desks as the crew didn't care to collect them when they saw them. I actually brought my own tray of finished food to the crew and saw them sitting chatting. No one checked your seatbelt, no one came round to make sure your seat was upright when the plane took off and landed. Conclusion: Acceptable environment, not bad food, terrible service.