Air India

❌ Not Verified | London to Mumbai. My happy vacation has been turned into horrifying experience. Flew Delta code share Virgin Atlantic from Minneapolis to London, delayed start led to us missing our connecting Jet Airways flight unfortunately got re-booked on Air India by Delta. I landed with my family in Mumbai on May 29th and all six of our bags didn't arrive. Followed procedure and constantly called support and informed on May 29th my bags will reach on May 30th. Bags haven't arrived yet. Even after repeatedly informing I have a flight to catch on May 31st at 7:30 am. So, here we are with no clothes, medicine toiletries, extra stress and not sure of financial loss if i have to change my Delhi flight tickets. WORST experience ever. My second and for sure my last trip on Air India

✅ Trip Verified | Flew Air India from Surat to Sydney via Delhi. Both flights on time, ground-staff and cabin crew very friendly and attentive, IFE was fantastic. Food on the one of the best I've experienced. Transit in Delhi was fast, and everything from boarding to disembarkation went smoothly.

✅ Trip Verified | Bangkok to Newark via Mumbai. I booked a round trip ticket for two people directly with the airline.  At that time I provided them with all our details, including our Star Alliance MileagePlus account numbers. After the trip was completed, I checked our accounts and Air India had failed to credit us with the return mileage, almost 20,000.  What has ensued is the worst example of customer service I have ever encountered in 60 years of flying.  After dozens of emails and several phone calls, I have yet to be able to find anyone who will do anything to rectify the situation, in any department at the airline.  Not only will they not live up to their obligations as a member of Star Alliance, and not only will they not even supply me with the details of my return flight (eticket number, seat number, flight number), they have now totally stopped responding to my repeated attempts.  It is a mystery to me how the Star Alliance has allowed this incompetent and unprofessional airline in.  Avoid Air India at all costs; if something goes wrong, you can depend on them to do nothing for you.

✅ Trip Verified | Jaipur to Delhi. Unprofessional way of handling things. 8:25 flights gets delayed to 9:15. And after more delay it flies at 10:30 reaches Delhi. After the pilot misses the parking slot and we wait for more 40 mins and to get the new parking slot. Unbelievable it is considered to be one of the premier airlines in India. You guys are not worth it. For a journey of 60 mins we just waste 3 hours and 35 mins. No one can take your place.

✅ Trip Verified | I flew back from Delhi on flight AI0111 at 14:00 on Thursday 10/5/2018. The flight attendant that was serving the right hand side of the economy row facing the plane was a mere piece of cattle that was being forced to work against her will, well at least that’s the impression that me and my family members got along with others on that section. My sister was given a seat with no onboard entertainment for a flight that lasted approximately 8 hours. She was then told by the same woman that was the host on our row “be careful not to drop the keypad as this equipment is very expensive to replace”. Then when my sister asked for a pillow the other air hostess just ignored her and rushed off for a break. These two individuals made us feel like we were a liability and made us feel extremely unwelcome. A demand for change of seats was declined too. The concept of customer service is a mere myth to this establishment. If you value your custom and value for money my strong recommendation is seek alternative airlines and stay away from this airline. I regret flying with Air India and will never do so in the future.

✅ Trip Verified | Flew Delhi to London Heathrow. What a horrible airline. Never ever again am I going to book Air India. Webcheck in has absolutely no meaning, in fact the queue for bag drop off is probably more than the normal. Takes nothing less than 1.5 hr before you reach the counter and the chances are you may be asked to go to another counter and then come back - happened to 2-3 people right in front of me. At least 8-10 entertainment systems are broken in the flight and the attendants don’t care or do anything other than saying sorry sir this seat entertainment is broken. Despite being an Indian airline the food they serve is so horrible - it’s just unbelievable. So many other international airlines serve 10x better food. Staff courtesy - Ask them for a cup of coffee / tea and look at their displeased expressions. Being an Indian myself, I am embarrassed by the fact that this is our own international / national airline. Will try my best to avoid this airline in future.

✅ Trip Verified | Kochi to Dubai. Air India upgraded me to Business class. Flight were on time. Food was excellent and staff behavioral was nice. Overall happy with them.

✅ Trip Verified | Mumbai to Singapore. ( Mumbai-Singapore in Air India / Singapore TO LAX was United). When I checked in Mumbai airport on 5th May 2018 I was surprised that the Air India counter person is asking me the Singapore visa. I told him that I am not exiting in Singapore and it is a connecting flight ( layover of 2 hours) and for such transit visa is not required. My question how these guys are not so knowledgeable when they sit in that counter. In addition he is telling me United Baggage allowance may be 1. I told him baggage allowance rule will apply on the original flight rules and not the 2nd flight. So I had a real bad experience.

✅ Trip Verified | Flew Air India from Hong Kong to Seoul. Although the airline uses new aircraft's, in my case it was a 787 Dreamliner, and food was good. I found the crew very impolite and the customer service was therefore quite poor, the staff did not share a single smile throughout both flights. Moreover, when I asked a question, I got a very rude "No", without any excuse. I also found it quite weird that on my flight to Hong Kong, the captain did not even greet the passengers as it is usually done.

✅ Trip Verified | New York JFK to Delhi. One of the worst experiences ever. The media consoles didn't work. I had the longest flight ever. We have complained them about the media consoles. They didn't function till 2 hours the flight has started. They have repeatedly rebooted the consoles and even after that it didn't work. There wasn't any communication. The food is also not up to the mark. By the end of the flight the toilets wouldn't flush. I will never fly by them again.