Aeromexico

✅ Trip Verified | Charged for an incorrect booking/flight. I was in Mexico City airport at the ticketing counter. I asked for the earliest return flight to Phoenix. The man asked for my card and charged my card, then gave me the ticket. I asked why the destination was Houston TX and not Phoenix. I proceeded to ask for a refund or to have my flight changed. He said he could change the flight, after about an hour of waiting he now says that the flight cannot be changed and I cannot have a refund. I went over to volaris and bought a return ticket without issue. I cant believe these people can get away with scamming their customers. I contacted customer service but after months of the run around this is the message I'm finally sent "I am sorry to inform you, I wasn't able to complete your request due to the fare purchased is not refundable and any clarification of purchase made directly at the airport has to be completed there. I apologize for the inconvenient, It was an honor to assist you. Cordially, Customer Care Representative" Never do business with this scam company.

✅ Trip Verified | I’ve had two flights with Aeromexico and both times: Despite being told I would receive wheelchair assistance: none was provided. Nor was any accessibility assistance provided unless I went over their head and contacted the airport or the other airline I was flying with. On this last flight, my hip partially dislocated due to all the strain of managing things myself — something that I was trying to avoid. I’ve encountered issues before as someone who only needs mobility assistance in certain circumstances, but I have never encountered this level of ableism or neglect while flying. Flights were delayed by more than an hour. On the return flight this resulted in me and my companion missing two connections and having to travel an extended route to return home. Despite requests when booking, checking in, and at the counter, they were “unable” to seat me next to my travel companion even when we had more expensive seats and were willing to downgrade. Customer service hung up on me twice and chats failed for hours until I was finally directed to someone who instantly disconnected when I informed them of the gravity of the situation. They have refused to talk to me on both Facebook messenger or WhatsApp (they use both services for chat messaging) and their phone lines either don’t answer or I get hung up on. If you have any kind of disability or impairment, please avoid this airline at all costs.

✅ Trip Verified | Attitude is terrible, not only on board services, my luggage was damaged and there are few holes on my backpack and the staff at baggage claim asked us to find the on duty supervisor. The female supervisor was annoying when reached to us and ask "who asked you to find me"? She found some staff to do the baggage claim application but returned around 5 minutes later and just irritating us by poor attitude saying ‘actually these are ONLY VERY minor damage compared to others damaged luggage, it is not totally tear apart you cannot use it.’ What kind of service is this?

✅ Trip Verified | Premier class or whatever they call it is a complete waste. They give you the same uncomfortable seats and only put a bulky divider in the middle seat that they won’t allow you to remove. Especially if traveling as a couple it’s better just to have economy and sit next to each other.

✅ Trip Verified | My family planned a trip to Oaxaca end of October, flight was delayed 4 hours caused by the mechanics of the plane. The delay caused us to miss our connecting flight in Mexico City. They then had no flights for more than a week that they could get us on. They'd take us to Mexico City and no guarantee they'd be able to get us to our destination! They wouldn't give us a refund at the airport, told us we needed to call the customer service! So I have, 3 times! Each time they tell me they can't help and for me to email. That I can only get a refund if I email. I've emailed 3 times since October and never get a return email. Don't fly Aeromexico. They don't value customer service or their commitment to get you where you paid them to take you! Just disgusting service!

Not Verified |  Such a bogus airline. I paid an extra $100 for an economy plus upgrade for extra foot space. The unfortunate result is that our IFE screen were not functioning. I asked the flight attendants to fix it and they claimed to restart but didn’t. I had to ask 3 times and they started to ignore me. Unbelievable lack of customer service. The customer service email address is a joke too. I notified them of my experience and they offered to provide a voucher for the equivalent amount for the upgrade, but didn’t provide one after asking 2 times. This is such a joke airline and I cannot recommend this at all. Lack of professionalism and accountability is unacceptable.

✅ Trip Verified | Terrible experience with Aeromexico in Mexico City, flight number AM 378, on December 28, 2022. First of all they don’t even board by zones, and second thing I was on zone 3 along side with my wife I paid for the seats I was in. I wasn’t even ask to gate check my bag and one of the staff member just pulled me aside and took my bag without asking what zone I was in and than proceed to throw the tag at me, really bad experience with Aeroméxico will not recommend.

✅ Trip Verified | In spite on all the negative reviews I have to be quite different. All worked well, in time and with professional attitude. Some might dispute food, seat comfort etc. But for the 3h+hrs flight I think that all was as expected.

Not Verified | Very bad communication from Aeromexico customer service. Our flight was delayed from Vancouver to Cancun resulting in losing one day of our vacation time. On contacting Aeromexico customer service regarding the matter, I got a reply after exactly 1 month that they cannot do anything about it. Customer rep name is Alfonso Urbina Valdez. Extremely rude and inconsiderate agent. Not only this, our 4 year old was assigned a separate seat from his guardians. Upon requesting airport staff first they said they cannot do anything about it. Are these people insane or what? I would give negative reviews if I could. Never flying with Aeromexico again.

Not Verified | The worst customer service I experienced with an airline!!! I experienced a very bad costumer service on the same day of my flight. I first decided to upgrade my cabin from economy to business. While talking to the sales executive on the phone and when realized that I will not be refunded for the seats I already selected and paid for in AM Plus I decided not to upgrade. After the call I received an email (confirmation) from Aeromexico and then I realized my initial seat selection which I paid for them 1 month in advance where canceled! Checking on the app, I had to repay to select the seats while those seats I chose initially were not available and even worse no 3 seats next to each other to accommodate my family! Flying with a 2-year-old I had no other choice to upgrade! Apart from the very bad experience I had onboard in the business class (from the quality of the food to behavior of the crew) now the airline is refusing to pay the seats which were canceled by their sales executive! Its an absolute scam and zero customer service as they blocked my number calling them! No proper answer from the customer service (via email) as well. I do not recommend the airline at all!