Aeromexico

SJO-SAT. Supposed to leave SJO and be home by 3:30pm on Saturday. Did not arrive home until Monday at 3.30 pm. This airline was a joke. The first day they had us wait in the airport for 12 hours only to tell us we wouldn't be able to leave. The next day our flight was delayed due to a flight attendant not having correct documentation to leave the country. Due to the delay half the flight missed their connections in Mexico City causing another overnight stay. We were never offered a refund for the flight or any inconvenience it caused.

Had difficulty finding anyone that spoke understandable English. Luggage didn't make a flight in Mexico City then was delivered to hotel in Cancun. All luggage from group of 10 traveling the same route had been completely ransacked with items stolen. On return trip Aeromexico customer service was a joke and did not tell me I should check an item in Cancun that was too large to fit in luggage. Flight attendant helped place it during the first flight. It was then confiscated in Mexico City due to different security standards there. Mexico City airport was also a nightmare.

IAH-MEX-IAH economy. First leg on B738 and E190 on the way back. Comfortable flights given that I had cheapest economy ticket and got seated in premium seat in the front of the aircraft on an outbound flight. Some breakfast items on quite a short flights were a nice touch and crew were friendly. Good value for money.

SFO-MEX direct flight departed on time. Business class seat were very uncomfortable. A red eye flight but cant sleep due to the seat type.

Mexico-Lima flight was really bad and service terribles. They serve you just a meal and after the crew disappear - no movies and music program was not working well. Boeing 737-800 and for six hour flight is a narrow plane.

Flight was switch around twice. First was delay the flight 7 hrs then the early fight I had at 7am was pushed back 3hrs with no phone call. Communication is important and so is time. The flight you book is tentative so don't be surprised if you book a flight and end up with a flight at a different time.

Flew Aeromexico five times during a recent trip to Cuba and Mexico. All five flights had significant delays with complete abdication of responsibility by airline staff who lied to and misled passengers. flight from Havana to Mexico City was delayed by 24 hrs with the ground staff in Havana clueless on the reason for the delay for the first four hours. Shabby treatment of all passengers the next day with no water or food. Flight back to Mexico City was 2hr s45min - and we were served peanuts. Crew unfriendly do not like to smile.

Cancun to Mexico City Business Class. Flight slightly delayed but compensated for by being able to check luggage to onward British Airways flight to London. Crew attentive and professional. Cold lunch very average. Easy to get to Terminal 1 using the air train and despite the information on Mexico City Airport website there were plenty of people with more than just hand luggage - they do check your e-ticket though (didn't need boarding card).

Mexico City - Cancun return. Clean modern 737 aircraft that departed on time professional bi-lingual flight attendants. Inflight service consisted of just a drink service (with free booze) and a pack of peanuts. Their terminal 2 at Mexico City is a beautiful modern facility. Its just a shame they don't offer online check in or self service check in.

LAX-Acapulco via MEX. We booked via Delta so expected to pay for baggage and have no meals. But Aeromexico baggage still free and nice meals on long leg of trip both ways. Drink and snack on 35 minute Acapulco-MEX leg. Staff were charming and helpful. We had a delay leaving Acapulco and the agent who checked us in for the flight came and told us that the flight was delayed leaving Mexico City. He had rebooked our flight to LAX and changed our baggage claim tags. We both had first class seats assigned. Unfortunately we both found the new first class seat design on the 737-800 torturous. The headrest appears to have been designed for crash test dummies. We had been much more comfortable in our coach seats.