Aeromexico

✅ Trip Verified | Aeromexico changed my flight twice before our scheduled departure date and our outgoing flight turned out to be an overnight layover. They offered no hotel accommodations and wanted to send my luggage to the final destination. After 2.5 hours of waiting at our 1st arrival, we recovered our luggage so we can wash up before our next flight. Again, no accommodations were given or food vouchers. Our flight going home, same thing - 7 hour layover and no food vouchers to eat while waiting at the airport. We were forced to buy the overpriced food at the airport both times. We lost 2 days of vacation because Aeromexico changed our flight! Also, the WiFi did not work on the flight home and the plane was much smaller, making it a very long and uncomfortable ride after waiting 7 hours at the airport. Do not fly with Aeromexico. They do not care about their passengers. They want to squeeze as many people into 1 plane as possible, even if it means changing your schedule.

Not Verified | Worst Mexican airline I have ever traveled. I bought my tickets 8 months before and they overbook the flight and we couldn’t board that airplane after waiting 4 hours or more in the airport with two little girls that were tired and starving. Plus the time dealing with them to give us another option to flight to Los Ángeles, at least they pay the hotel and meals for us for one night. The next day the flight with a delay of 2 hours. Horrible service, we will never travel through Aeromexico never again.

✅ Trip Verified | First and foremost, why do I pay for seats and not receive them, it's a waste of my monies to pay for a service and not receive what I've paid for. I've been on this airline 4 times in 2 years and it still the same bad service and not getting what I paid for. The aero app is useless, never works and never has my downloaded pass, I go from second class row 5 to the back of the plane - stealing money they are. Parent Delta is just as bad, same as above, then they act as if it's all new to them and never heard of issues. Also unless you apply for credit card you get no skylines, I've been four times and haven't received.

✅ Trip Verified | Got bumped because flight was overbooked. Travelling with 5 children I asked them to offer compensation to others as we wanted to fly. Very unhelpful staff. Second time this happens. We now have a 8 hour wait and will arrive at destination after midnight. Wait time at priority line was more than one hour. Never again will i fly them with my kids. Not worth the stress not knowing if you get on despite their setvice inflight is ok.

✅ Trip Verified | I’ve flown with Aeromexico before and had a great experience which is why I felt confident in inviting first time flyers. I cannot stress how disorganized, unprofessional and non accommodating our experience was. We planned a month in advance, bought out tickets, rented a car and airbnb and all fell through because this airline decided to give our seats to other people and we were only 5 amongst 20 other people experiencing this problem. The employees there to assist ended up crying and screaming on how overworked they were while we had to wait for a 7 hour delay. Everyone had a stressful day and it’s understandable that things may go wrong but the level of disregard to the guest was shocking. Never again will we fly Aeromexico ever again.

Not Verified | Terrible service from Aeromexico and from the person in charge at the Benito Juárez airport, Terminal 2. The airline sells a ticket from Colombia to London with a connection in Mexico, they force the passenger to buy a new ticket because when going through immigration the passenger arrives a hour before the flight and they don't allow you to board because you can't check your luggage. It is an abuse, how can they sell a ticket with a connection in which there will not be time to board the flight. Neither the lady in charge at the airport nor any aeromexico employee offered any alternative. Pésimo servicio de aeromexico y de la persona que se encuentra encargada en aeropuerto Benito Juárez, terminal 2. La aerolínea vende un billete desde Colombia a Londres con conexión en mexico, obligan al pasajero a comprar nuevo boleto porque al pasar por inmigración el pasajero llega una hora antes de vuelo y no le permiten abordar porque no puede documentar su equipaje. Es un abuso, como pueden vender un boleto con una conexión en la que no habrá tiempo de abordar el vuelo. La señora encargada en el aeropuerto ni ningún empleado de aeromexico ofreció ninguna alternativa.

✅ Trip Verified | Just such a terrible and dysfunctional airline starting with customer service. The app is terrible, service has no interest in being of service, business class is nothing of the sort. Stay away.

✅ Trip Verified | I will never fly on this Airline again. From the terminal at AAA, and the entire flight reeked of Incompetence. Terminal 3 is a joke, similar to small airlines like Air Tobago. There were many Mexicans flying to Canada, and having them fill out their immigrations forms, was done one at a time, not in a bunch explaining. 40% of the AC/USB hubs in this disgusting terminal are DOA. Finding a vacant one is like looking for an oasis in the Sahara. Then the flight: I've never had Flight Attendants who were surly, but several of the FA's on Flight 616 were nasty. I have flown on almost every carrier in N. America, but have never been told that the washroom at the front of the plane was for First Class Only. So the rest of the plane, had two use 2 washrooms, with broken fixtures. No toilet paper, no paper towels, no soap. I was served a salmon pastry, when I told them I have a seafood allergy, they snarled at me to be quiet.

✅ Trip Verified | My brother and I traveled for a music festival. One of Our flights were delayed, which caused one of our luggage to be left in the states couldn’t get a hold of customer service so we had to get an Uber back to the the airport which was over an hour away. We had 4 luggage and all four TSA approved locks were broken open and to our luggage is damaged. We had to replace one going to replace. Total cash value was USD$ 760 After 7 months I was only refund $ 203.81. Avoid the hassle and fly with someone else!

✅ Trip Verified | Charged for an incorrect booking/flight. I was in Mexico City airport at the ticketing counter. I asked for the earliest return flight to Phoenix. The man asked for my card and charged my card, then gave me the ticket. I asked why the destination was Houston TX and not Phoenix. I proceeded to ask for a refund or to have my flight changed. He said he could change the flight, after about an hour of waiting he now says that the flight cannot be changed and I cannot have a refund. I went over to volaris and bought a return ticket without issue. I cant believe these people can get away with scamming their customers. I contacted customer service but after months of the run around this is the message I'm finally sent "I am sorry to inform you, I wasn't able to complete your request due to the fare purchased is not refundable and any clarification of purchase made directly at the airport has to be completed there. I apologize for the inconvenient, It was an honor to assist you. Cordially, Customer Care Representative" Never do business with this scam company.