Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 701 reviews
4/10
3 star Skytrax Rating
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1/10

"the worst for customer service"

(Canada)

Not Verified | Aeromexico is the worst for customer service. They changed our flight to include an overnight stay in Mexico City without offering any help in getting accommodation. When I made inquiries, they made all types of excuses and would not take responsibility for their actions, let alone offer any help whatsoever. Also, they refused to transfer our luggage in Mexico City, so we had to carry it with us to and from the hotel. The staff at their call centre where condescending, rude and abrupt. The same with the staff at the airport. As well, our luggage was damaged and we were lucky that the contents were not damaged/destroyed.
AircraftBoeing 737 MAX
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEl Salvador to Vancouver via Mexico City
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"worst ground staff in Mexico"

(Mexico)

Trip Verified | Aeromexico has the worst ground staff in Mexico. Bring your ear plugs, for, there are so many announcements, so irritating, but, the worse is when you are watching a movie, they stop it and slaps you an ad from one of their sponsors. The flight attendants are in most part 90% apathetic. Food average. I choose always 1J, sometimes i regret , the flight attendants talk all night when they are not working. If you are a frequent flyer and want to use your miles, good luck, for a business class R/T you would probably need aver 800,000 points. Ground servers in Mexico are not pleasant at all. It seems that they either don´t get paid well enough or just don´t like their jobs. Avoid any problems.
AircraftBoeing 787-9
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteParis to Mexico city
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Will never fly this airline again"

(United States)

Trip Verified | This is the worst airline I have ever experienced. We spent an extra 60$ to get better seats at check in and we ended up missing our connecting flight and they gave us awful seats even though we paid to get good seats! The staff was super rude. Not to mention we missed our flight because they didnt get us there in time. Our returning flight was delayed for nine hours. There were other returning flights that were earlier but they didn’t put us on any of them. We bought these tickets five months ago. Will never fly this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJuárez to Puerto Vallarta
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cancel all of our return trips"

(United Kingdom)

Trip Verified | This airline doesn’t even deserve 1 star if you ask me. Myself, along with a group of friends had booked a round trip from Vancouver to Peurto Escondido with a connection in Mexico City. After booking our trip, our flights had been changed at least 4 times leaving us with a 6 hour layover in Mexico City which none of us were happy with, as we had planned on arriving in Puerto earlier that day. Because of this change we all decided to book a flight that would get us to our destination sooner, therefore missing our connecting flight. We assumed everything was fine as all of us continued to receive emails regarding our trip home with Aeromexico, we were even able to check in for our flights online. Little did we know, because we had decided to miss that connection in Mexico City, Aeromexico decided to cancel all of our return trips with no notice. We found this out because a friend of ours had left a day early and gave us a heads up so we called the airline. They were able to reactivate some of our tickets but 3 of our friends were forced to pay another $1200 to buy seats on the same flight back that they initially had. They also do not put the correct gate on the boarding pass or light board which makes for a very stressful airport experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMexico City to Puerto Escondido
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"seldom see good service like that"

(Canada)

Not Verified | We had a problem with our original flights with another airline to Mexico and couldn't miss our hotel reservation. Brian at Aeromexico not only went above and beyond to put us on new flights, he made sure our baggage fee was waived and if that wasn't enough, hand delivered our connecting flight boarding passes when we already boarded the first plane. Although the flight was expensive, you seldom see good service like that!
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Mexico City
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"it was a good flight"

(Canada)

Trip Verified | In all it was a good flight. The seats we were saying sitting at the emergency exit the seats were quite bad. I’m a bit overweight person have a big tummy and I could not get into the into one of the washrooms only one washroom I could get in on the right side. Why do they make these washrooms so small the doors that’s very sad. Overall, we had a great flight, and went to next flight to Aguascalientes.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Mexico City
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"staff were extremely rude and unhelpful"

(Canada)

Not Verified | We had a terrible experience checking in with Aeromexico in Mexico City. We bought our return flights with WestJet with whom we have free baggage. The staff at Aeromexico stated that they were unable to verify the free baggage claiming that they don’t have a partnership with WestJet. The staff were extremely rude and unhelpful, lacking customer service skills.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMéxico City to Calgary
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Do not fly with Aeromexico"

(United States)

Trip Verified | Aeromexico changed my flight twice before our scheduled departure date and our outgoing flight turned out to be an overnight layover. They offered no hotel accommodations and wanted to send my luggage to the final destination. After 2.5 hours of waiting at our 1st arrival, we recovered our luggage so we can wash up before our next flight. Again, no accommodations were given or food vouchers. Our flight going home, same thing - 7 hour layover and no food vouchers to eat while waiting at the airport. We were forced to buy the overpriced food at the airport both times. We lost 2 days of vacation because Aeromexico changed our flight! Also, the WiFi did not work on the flight home and the plane was much smaller, making it a very long and uncomfortable ride after waiting 7 hours at the airport. Do not fly with Aeromexico. They do not care about their passengers. They want to squeeze as many people into 1 plane as possible, even if it means changing your schedule.
AircraftBoeing 787-9 / 737 MAX
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Aguascalientes via Mexico City
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never travel through Aeromexico never again"

(United States)

Not Verified | Worst Mexican airline I have ever traveled. I bought my tickets 8 months before and they overbook the flight and we couldn’t board that airplane after waiting 4 hours or more in the airport with two little girls that were tired and starving. Plus the time dealing with them to give us another option to flight to Los Ángeles, at least they pay the hotel and meals for us for one night. The next day the flight with a delay of 2 hours. Horrible service, we will never travel through Aeromexico never again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMexico City to Los Angeles
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"why do I pay for seats and not receive them"

(United States)

Trip Verified | First and foremost, why do I pay for seats and not receive them, it's a waste of my monies to pay for a service and not receive what I've paid for. I've been on this airline 4 times in 2 years and it still the same bad service and not getting what I paid for. The aero app is useless, never works and never has my downloaded pass, I go from second class row 5 to the back of the plane - stealing money they are. Parent Delta is just as bad, same as above, then they act as if it's all new to them and never heard of issues. Also unless you apply for credit card you get no skylines, I've been four times and haven't received.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCuliacán Mexico to Mexico City via Atlanta
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no