Aeromexico

Not Verified | AeroMexico is a complete scam. Do not use this airline for anything. Through Expedia, Aeromexico claimed to have purchased our tickets on Delta. They are supposedly partners. AeroMexico sent us a confirmation of our seats and our flight. When we got to the airport, Delta claimed that we didn’t have any seats, and the flight was full. We now could not get to our connecting flight in Los Angeles. We called Aeroméxico at the airport, and they said the flight was full, and there was nothing they could do. Aeromexico also claimed to have bought us tickets and reserve us seats from our flight from Los Angeles to Cancun. According to Delta, this also never happened… even though we showed them an obviously fake confirmation from Aeromexico with our fake reserved seats. This company is a complete scam, and it will cost you thousands of dollars to try and not have your vacation completely ruined after planning for it for literally years. Please save yourself

✅ Trip Verified | Extremely bad customer service and communication. My flight was scheduled to take off at 8:55pm and at 9:10pm they announced that the flight was delayed for an hour because they were waiting for the flight crew. An hour later they said that they were still waiting for 2 crew members, they boarded another flight before our flight and no information about our flight, going on 2 hours Daley waiting for the other flight to board and not even the decency to informed us or give us an update. If any passenger is not at the airport at least 2 hours before the flight they will lose their flight and have to purchase a whole new ticket so I think that is only fair that the airline should have to reimburse all the passengers for the flight.

Not Verified | Avoid this airline. I had 4 separate flights with Aeromexico. Each flight was delayed for hours without an explanation or something for the inconvenience. I will never fly this airline again. Horrible.

✅ Trip Verified | I used to be the biggest fan of Aeromexico. The staff was amazing - professional, courteous, and very friendly (and still are with the obvious exceptions (mentioned below). Unfortunately, our recent trip leaves us questioning whether or not we will ever risk using their services again. If you have or have traveled with someone with, a disability, you know how important it is that boarding the aircraft be done in an organized manner. Those that have issues (health, age, children, etc) need that little extra time before regular boarding commences. It's not meant to be a free-for-all. Well, not unless you board your Aeromexico (AM) flight out of the satellite Mexico City airport, NLU (Santa Lucia). NLU is a relatively brand new airport (opened March 2022) and it appears that the AM staff has yet to be trained on basic procedures. We had 2 bad experiences in NLU. The first was flying in on the way to Veracruz and the second was the return trip out. While the first flight was total chaos, we were fortunate enough that several of the gentlemen at the front of the line saw that my husband was an amputee, etc, and immediately waved us to the front. While this was disorganized, it wasn't the mess that the return flight out of NLU was. The second flight, NLU to Guadalajara was a nightmare. There was absolutely no control over the passengers. When it was time to board, there were no zones or even basic pre-boarding. AM had a group of 20-30 who appeared to be traveling together (not young, disabled, etc) who were let on first. We were about halfway in the line. There was no Premier boarding -- one of the benefits that AM promises its passengers who pay a bit more. Nope, it was a cluster eff free-for-all. Oh, silly my. I forgot to mention not only does my 76-year-old amputee husband need the special boarding, but WE WERE also PAYING PREMIER PRICES for the early boarding. We didn't get it. So, we finally get to our seats and watched as there was no control as the passengers boarded. Several economy passengers just casually jammed their stuff in the Premier overhead bins. Result? Hubby had problems with his carry-on (which had his meds) and which came off badly scuffed. Please understand, I realize that space is limited on flights, but if you pay for certain benefits, you should get those benefits. We did not. I wrote to complain and got the stand "too bad, so sad" letter in return. I had asked for compensation. Of course, that's not going to happen. No, I wasn't looking for a free flight or reimbursement of our tickets. As my girl Judge Judy says, "we ate the steak." What I was looking for was a small compensation to acknowledge that they did not deliver as promised. Instead, I got a form letter that any trained lizard could, and did, write. We will look elsewhere in the future and heartily recommend that you do the same.

Not Verified | I do not recommend flying with Aeromexico at all. I had a few hour layover in Mexico City which they ended up turning into a 26 hour layover (meaning my vacation literally lost a day) with no compensation for food or accommodation. I also had premium seats on one of my flights which we paid a few extra hundred dollars for and they oversold the flight and put us in economy with no food that we ordered and no refund. Also the most turbulence and worst landing I’ve ever experienced - they braked so hard when landing that everyone got shoved forward in their seats. Don’t fly with this airline.

✅ Trip Verified | My main complaint with Aeromexico is they don't stick to their scheduled flying times and flight delays are the customer's problem, not theirs. Due to a flight delay I had an unplanned layover of 16 hours at the Mexico City Airport. The airline doesn't offer any compensation. It doesn't have any customer service. The price I paid for a hotel stay completely negated the savings of buying a cheap plane ticket. I think they should tell people that sleeping on an airport bench is part of the travel package and your airline itinerary is just a rough guide. I wouldn't recommend flying with Aeromexico.

✅ Trip Verified | Traveled in business on three Aeromexico flights on this trip AMS-MEX-GRU-MEX. Overall a fair to poor experience. The biggest positive is the seat is quite comfortable, and that's important. The negatives include an absolute horror show at Mexico City Airport T2 (and an even worse transit to T1). Nothing is particularly easy or smooth and Aeromexico does little to nothing to help ease transiting passengers through the madness. The lounges are third rate and overcrowded. As a result ended up finding a few cafes in the terminal which were far superior than the lounges. The really surprising negative were the Aeromexico business class cabin crews. While efficient in serving meals and performing basic tasks, not one crew had warm, friendly people that either welcomed you or smiled. They come across as some combination of angry and arrogant. It's surprising to me because it's not reflective of Mexico itself, which has some of the warmest, kindest people on earth. Not sure where they find these crews or how they train them but they don't do a particularly good job.

✅ Trip Verified | We had a flight leaving Puerto Vallarta connecting in Mexico City to Toronto. Our fright from PV departed late and then when we landed in Mex City our plane was unable to gate for about 15 mins. When we finally got out of the plane at 17:43 we raced to our connecting flight which is supposed to depart 18:05. We got there at 17:55 and were denied boarding. They sent us to customer service that got us on the next flight at 23:55. We paid for upgraded seats because I’m a tall guy and we did not get them on the later flight due to availability. When we called the airline customer service for a refund for the upgrades they told us to contact the customer service email and promptly hung up on us. We called back and spoke with another representative and she informed us we would indeed have to email customer service. We did email them, but got a prompt email back basically telling us there is nothing they can do refund us. Now that I’ve read reviews for this airline I see it’s a common problem. I will be doing a charge back on my Mastercard when the payment is processed.

Not Verified | I suggest you fly with another airline if you speak English! They are not fluent in English. The customer service is poor. They cancelled our flight because we could not accept the changes they made, which was a 24 hour layover. They would not refund our money, and tried to charge us $1,200 more dollars for another flight. I hear that they continuously have layover issues. Several people were late to our resort for a wedding due to this airline. They will not accommodate you in any way if you have car trouble and miss your flight. They will not give you a standby flight! They expect you to pay for another flight. Please be wary of this airline! It would be better to spend a little more money, and get better customer service, and know that you would be accommodated fairly if there were issues, which are sometimes inevitable.

Not Verified | I did not make this trip because Aeromexico does not have bad customer services, they have no customer service. I booked Austin to Lima roundtrip in first class for my husband and I. Approximately 3 months before our trip, I began receiving e-mails with changes to my itinerary ... significant changes which ultimately resulted in 2 extra legs to the trip and removal from first class for all travel except Mexico City to Lima. I have an extensive record of my efforts to speak to someone to address these unacceptable changes - e-mails, calls, Facebook chats - for 2 months and never spoke to anyone who could do anything except give me a different e-mail address to submit my problem to. Thus the extensive record using multiple e-mail addresses provided to me by Aeromexico staff. This itinerary was impossible for my elderly husband - changing planes 4 times, taking an entire day of travel, and riding in coach (after paying for first class) was beyond his capabilities. Ultimately, we had to relinquish our trip - continued to seek some kind of compensation, and have yet to speak to a single person who had any authority to assist us before or since the date of our travels. I will never use this airline for any trip ever again.