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Hong Kong International Airport named World's Best Airport at 2011 Awards

Mr Howard Eng, Executive Director Airport Operations , HKIA
receives the 2011 Airport of the Year Award





Hong Kong International Airport ranks No 1, as the Worlds Top Airports are announced at 2011 World Airport Awards in Copenhagen


In a nine month customer survey that attracted more than 11.38 million participants, Hong Kong International Airport has been named as the Worlds Best Airport by air travellers across the globe.

  View the Winners for ALL 2011 Airport Award categories


World's Best Airports 2011

Airport of the Year


2011

 

2010

1

Hong Kong International Airport

3

2

Singapore Changi Airport

1

3

Incheon International Airport

2

4

Munich Airport

4

5

Beijing Capital International Airport

8

6

Amsterdam Schiphol Airport

7

7

Zurich Airport

6

8

Auckland International Airport

9

9

Kuala Lumpur International Airport

5

10

Copenhagen Airport

15

© 2011 Copyright Skytrax




1. HONG KONG INTERNATIONAL AIRPORT


Hong Kong International Airport (HKIA) is located less than five flying hours from half of the world's population and is the third busiest International passenger airport in the world. In 2010, some 50.9 million passengers travelled through HKIA, connecting approximately 160 destinations, through about 900 daily flights by over 95 airlines.



2. SINGAPORE CHANGI AIRPORT


Serving more than 100 international airlines flying to some 200 cities in 60 countries, Changi Airport handles about 5,400 arrivals and departures every week and over 42 million passengers a year (that's more than 7 times the size of Singapore's population). With over 40,000 square metres of commercial space, Changi Airport is also one of Singapore's largest shopping locations.



3. INCHEON INTERNATIONAL AIRPORT


Incheon International Airport is the largest airport in South Korea, serving Seoul. It is one of the largest and busiest airports in the world. Since 2005 it has received the full 5-star ranking by Skytrax, a recognition shared only by Hong Kong International Airport and Singapore Changi Airport. The airport has a golf course, spa, private sleeping rooms, ice skating rink, a casino, indoor gardens and a Museum of Korean Culture. The main passenger terminal (496,000 sq metres) is the largest airport terminal in area in South Korea, and the ninth largest passenger terminal in the world.



4. MUNICH AIRPORT


With around 34.7 million passengers in 2010, Munich is the second-busiest passenger airport in Germany and ranks 7th among Europe's 10 leading airports. The airport has its own visitors centre and is home to the Munich Airport Centre (MAC), which is a shopping, business and recreation facility located between its 2 terminals.



5. BEIJING CAPITAL INTERNATIONAL AIRPORT


Beijing Capital International Airport is located 20 miles northeast of Beijing's city centre. The newest Terminal 3 building is the 2nd largest airport terminal in the world, and the third largest building in the world by area. Beijing Capital has rapidly climbed the rankings of the world's busiest airports by 2009 it had become the busiest airport in Asia and is now the 2nd busiest airport in the world in terms of passenger traffic (73,891,801 passengers in 2010).



6. AMSTERDAM SCHIPHOL AIRPORT


Schiphol is an important European airport, ranking as Europe's 5th largest and the world's 15th largest by total passenger traffic, 45.3 million passengers passed through the airport in 2010. Schiphol has large shopping areas both landside and airside, Schiphol Plaza shopping centre, located before customs, is popular with both air passengers and non-travelling visitors.




7. ZURICH AIRPORT


Zürich Airport is located 12 Km (about 7 miles) from downtown Zürich. The Airport is served by approximately 60 airlines and charter services flying all over the globe. Zurich Airport offers a large selection of shops, restaurants and services, with over 180 companies employing more than 20,000 people at the airport. The train system at Zurich Airport connects passengers to destinations all over Switzerland, making it one of the most convenient airports for travel within central Europe.




8. AUCKLAND INTERNATIONAL AIRPORT


Auckland Airport is the major connection between the world and New Zealand. Over 70% of visitors enter or leave New Zealand via Auckland Airport, which handles over 13 million passengers a year. More than 20 international airlines serve the airport, Australia/ Pacific regions 2nd busiest International airport.




9. KUALA LUMPUR INTERNATIONAL AIRPORT


Kuala Lumpur International Airport (KLIA) is one of Asia's major aviation hubs and is a destination in itself, located approximately 50 km from the capital city, Kuala Lumpur. The Main Terminal Building area was designed using the concept of 'Airport in the forest, forest in the airport', in which it is surrounded by green space. Kuala Lumpur International Airport is capable of handling 35 million passengers, it is one of the first Asia Pacific airports to become 100% BCBP (Bar Coded Boarding Pass) capable. KLIA can be reached by the KLIA Express and the KLIA Transit train services. KLIA Express provides a non-stop express train service to the KL City Air Terminal - the non-stop trip between Kuala Lumpur and KLIA is 57 kilometers and takes 28 minutes.


10. COPENHAGEN AIRPORT


Only 12 minutes from the heart of Copenhagen. The distance from the train platform to the check-in counters is less than 100 metres. Airside, passengers have access to 50 shops, 15 restaurants and bars, conference facilities, a hotel area and a sauna.




RESULTS SUMMARY


In a nine month customer survey that attracted more than 11.38 million participants, HKIA has been named as the Worlds Best Airport by air travellers across the globe. This is the 8th time that HKIA has achieved this success. "After another extremely successful airport survey, and a nail biting finish that resulted in three star performing airports battling it out during the final weeks to see which would take first place, we congratulate HKIA on achieving this top airport title. The ratings for HKIA show some considerable improvements during the last year, particularly in security and immigration processing that served to enhance customer satisfaction levels. Fast and easy access to downtown Hong Kong, combined with the bright and airy terminal ambiance, superb shopping facilities to place HKIA in top position. As the winner of Best Airport Dining Award, the food and beverage outlets clearly played their part in this years success for HKIA.

A perennial favourite of air travellers worldwide, and the 2010 top airport winner, Changi Airport Singapore was a very close runner up ranking 2nd best airport in 2011. "During the survey period Changi Airport has been undergoing some major terminal refurbishment. This may have impacted slightly on customer satisfaction, because in many areas such as security and immigration, terminal cleanliness and comfort we saw an improvement in customer satisfaction" said Edward Plaisted of Skytrax. Changi Airport did score two major achievements in the survey winning the title of Best International Transit Airport and Best Airport for Leisure Amenities. Any travellers that have spent an extended time in Changi will appreciate the vast array of leisure options that this airport provides.

Incheon International Airport, the overall award winner in 2009 was similarly in very close contention, securing 3rd place in the results. Incheon is rapidly becoming a true customer favourite, delivering many new benchmarks in terms of airport comfort and user friendliness. This years survey result yet again points to something of an elite three airports that presently dominate customer satisfaction ratings, and in recent years Skytrax have seen HKIA, Changi and Incheon fighting it out to secure the award of Worlds Best Airport - this year of course HKIA being the winner of the title. Incheon scored notable success and recognition of its high quality standards, winning the Staff Service Excellence Award amongst Asian Airports and ranked Best in the World for Terminal Cleanliness standards.

Munich Airport ranked 4th in the world and is the repeat winner of the Best Airport Europe title, "Convenience, terminal comfort and Bavarian hospitality all seem to impress users of this airport", said Edward Plaisted of Skytrax. "And clearly the overall consistency and reliability that users experience at this airport are a key factor to their success".

Beijing Capital International Airport continued its quest of improvement in the customer ratings, moving up to 5th from 8th in 2010. Now ranked as the 2nd largest airport in the world for passenger traffic, BCIA secured the award as Best Airport China in 2011. Whilst split between three terminals, passengers particularly praised the level of customer service, with the highest ratings being achieved by Terminal 3. Elsewhere in China it was the island of Hainan which scored a success, with Haikou Meilan Airport being named winner of the Best Regional Airport in China award. Set in semi-tropical surroundings, customer satisfaction ratings demonstrated considerable improvement during 2010 for Haikou to secure this award. BCIA scored further successes, picking up the award for Best Airport Washrooms.

Amsterdam Schiphol Airport secured 6th place in the overall ranking table, as well as taking the award for Best Airport in Western Europe. This proved to be another successful year for AMS moving up a further place in the rankings from 7th in 2010, and also achieving top-3 finishes in the International Transit Airport category and Leisure Amenities section. "Amsterdam continues to be popular choice with travellers and congratulate Amsterdam for its repeat win in the Western Europe Category" said Skytrax.

Zurich Airport achieved success in the Best Baggage Delivery award for the second year running, building on the success of 2010. Zurich Airport continues to be a favourite with passengers travelling in Europe achieving a 7th place finish the ranking table for airports across the globe. "The speed of baggage delivery continues to be a very emotive area of service for air travellers. For Zurich to win this award for 2 consecutive years clearly demonstrates that a very high level of consistency is being achieved in Zurich" said Skytrax.

Auckland International Airport proved a repeat winner as Best Airport Australia/Pacific in 2011, "Receiving praise from customers for delivering a typically friendly standard of Kiwi service, airport users also showed improved satisfaction levels for security and immigration procedures.

Kuala Lumpur International Airport (KLIA) maintained its place in the worlds top-10 airports with a 9th place finish, and a win in the Best Immigration Service category. Another repeat win from the 2010, KLIA continues to maintain a high level of staff service for the immigration formalities.

Copenhagen Airport enters the Top 10 ranking in 2011, from 15th position in 2010. Staff service and terminal comfort and ambience were two of the higher scoring sections for this airport.




THE WORLD AIRPORT AWARDS

The World Airport Awards™ are based on survey results from 11.38 million questionnaires completed by over 100 different nationality of airline passengers in 2010/2011, covering more than 240 airports worldwide.

The survey evaluates traveller experiences across 39 different airport service and product factors - from check-in, arrivals, transfer through to departure at the gate. Operating since 1999, the survey is held in highest esteem for its clarity of process and rigorously applied rules of complete independence.

 











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