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KLM Royal Dutch Airlines is upgraded to a 4-Star Airline Rating status

KLM Royal Dutch Airlines improvements deliver 4-Star Airline rating

London, UK - 3rd July 2013

KLM Royal Dutch Airlines has been upgraded to a 4-Star Airline Rating, reflecting the improvements that the airline has made to the quality of the Airport and Onboard experience KLM.

The 4-Star Airline rating is a seal of Quality Approval awarded only to those airlines that achieve a good Quality performance across the many areas of front-line Product and Service delivery which are assessed by the airline research organisation, Skytrax.

"Skytrax has assessed and monitored the KLM quality improvements to the cabin product and front-line staff service areas onboard and in the airport environment during recent months, and we are delighted to announce their upgrade to this 4-Star Airline rating", said Edward Plaisted of Skytrax. "One of the areas which helped to achieve this 4-Star Airline rating of KLM is the introduction of their new full-flat seats in World Business Class, which are being refitted across their widebody fleet in the next 2 years."

By June 2014, KLM Royal Dutch Airlines expect to fit this new product to 22 of their Boeing 747-400 aircraft, with 15 Boeing 777-200 aircraft due to be refitted between August 2014 and October 2015.

KLM are fitting new flat-bed World Business Class seats across their Boeing 747-400 and Boeing 777-200 fleet


The World Airline Rating is recognised worldwide as the professional, unified quality classification and rating system for airlines, and is an airline industry benchmark for Excellence. The World Airline Star Rating system was introduced in 1999, and classifies airlines by the Quality of front-line product and staff service standards.

For further information, please contact:

Mr Peter Miller
Director Marketing - SKYTRAX
Email: miller@airlinequality.com


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