Latest News

Skytrax launch the latest World Airline Customer Survey

October 16, 2016 Category:

Skytrax has launched the 2016/2017 Airline Customer Satisfaction Survey, providing travellers across the globe the opportunity to nominate their favourite airline in the World Airline Awards. With a choice of 6 different survey categories, customers can vote for the airline they believe provide the best standards to customers – for the total trip experience, the… Read more ›

Skytrax unveil Aggregate Rating results for all customer reviews

October 16, 2016 Category:

Users can now easily check and compare customer review aggregate ratings for all of the different types of traveller reviews featured on the Skytrax website. View the A-Z of Customer Review ratings here: »  Airline Reviews : A-Z Ratings »  Airline Seat Reviews : A-Z Ratings »  Airline Lounge Reviews : A-Z Ratings »  Airport Reviews : A-Z Ratings… Read more ›

Etihad Airways receives Certified 5-Star Airline award

October 16, 2016 Category:

Etihad Airways has become the ninth airline worldwide to achieve the Certified 5-Star Airline rating from Skytrax, the international air transport rating organisation. When an airline achieves Certified 5-Star Airline rating, Skytrax note that their customer’s expectations become even more demanding, and the pressure on Etihad Airways will increase to deliver the highest quality 5-Star… Read more ›

Tokyo International Airport Haneda a 5-Star Airport for 3rd consecutive year

September 18, 2016 Category:

Tokyo International Airport Haneda has been awarded the global 5-Star Airport quality ranking for the third consecutive year by SKYTRAX, the international air transport rating organisation. The 5-Star Airport rating (the top global ranking for an airport) recognises the highest standards of Product and Staff service across different assessment categories in the Airport environment, and… Read more ›

The Most Loved Airlines on Skytrax

August 8, 2016 Category: ,

The SKYTRAX air travel review website has unveiled the Most Loved Airlines based on it’s customer reviews. With more than 420 airlines worldwide featured, customers rate their flights across eight categories that include seat comfort, onboard services, food & beverages, inflight entertainment, onboard wifi, airport services and value for money. As part of reviews, many… Read more ›

Spirit Airlines attracts the most attention

July 29, 2016 Category:

Spirit Airlines receives the most customer attention, as it heads the list of most read airline customer reviews in July 2016 on Skytrax, the longest established airline review website. The independently operated review website ( is operated by the air transport rating organisation, Skytrax. Edward Plaisted of Skytrax commented “the July 2016 results follow a… Read more ›

AirAsia triumphs at World Airline Awards

July 14, 2016 Category:

AirAsia was named the World’s Best Low-Cost Airline for the 8th consecutive year at the World Airline Awards held at Farnborough Airshow on 12th July 2016. A large contingent from the airline attended the event, including Mr Tony Fernandes, AirAsia Group CEO, Ms Aireen Omar, CEO of AirAsia and Ms Rafidah Aziz, Chairman of AirAsia… Read more ›

Hainan Airlines prestige 5-Star Airline status is renewed

July 13, 2016 Category:

Hainan Airlines 5-Star Airline Certification for 2016 was presented at the World Airline Awards held at Farnborough Airshow on 12th July 2016. The award was made by Mr Edward Plaisted of Skytrax to the Chairman of Hainan Airlines, Mr Xie Haoming. “It is a great honor for Hainan Airlines to be awarded as a 5-Star… Read more ›

The 2016 World Airline Awards are announced

July 12, 2016 Category:

In a gala ceremony held at Farnborough Airshow, Skytrax today presented the 2016 World Airline Awards. The leaders and top management from over 40 airlines from across the globe attended the event, where Emirates was voted the World’s Best Airline by air travellers. At the awards event, Edward Plaisted of Skytrax commented: “we are honoured… Read more ›

Vietnam Airlines is Certified as a 4-Star Airline

July 12, 2016 Category:

Vietnam Airlines has been Certified as a 4-Star Airline by Skytrax, the world’s leading airline and airport rating organisation. In a presentation ceremony at the World Airline Awards held at Farnborough Airshow on 12th July 2016, Skytrax presented the 4-star Airline Certification to Vietnam Airlines President and CEO, Mr Duong Tri Thanh. Vietnam Airlines President… Read more ›