Latest News

China’s top airlines will ban unruly passengers

February 2, 2016

China’s top 5 airlines are to blacklist unruly passengers amid increasing rowdy behaviour. Air China, China Eastern, China Southern, Hainan Airlines and Spring Air said they would share details of unruly passengers and ban them. Chinese passengers have faced long delays as the air travel market expands, with China is forecast to become the world’s… Read more ›

Airlines are talking to customers with SKYreply

January 19, 2016

As the world’s leading airline review portal Skytrax have announced the launch of SKYreply, a service which provides airlines the chance to reply and comment on customer reviews. About SKYreply Commenting on the introduction of the new service, Edward Plaisted said: “For many years, air travellers have been posting their trip experiences (be they good,… Read more ›

Japanese airline ANA ordering the A380

January 1, 2016

The 5-Star Japanese airline, ANA All Nippon Airways, is reportedly ordering three Airbus A380’s as part of it’s international expansion plans. It is believed the aircraft would be delivered from 2018, and might be deployed on routes from Japan to Hawaii. Around 1.5 million travellers fly from Japan to Hawaii each year, with ANA currently… Read more ›

The Top 100 Airlines And Airports Of 2015

December 29, 2015

We look back over the last year to see which Airlines and Airports were voted into the world’s Top 100 category by travellers in the 2015 global passenger survey. Airline passengers scored the Customer Experience quality for each airline, covering the product and service standards on the ground and onboard flights. The Airport winners were… Read more ›

Qatar Airways Safety Video starring FC Barcelona

December 23, 2015

2015 has been a year when different styles and types of airline inflight safety videos have become more widespread. Active airlines in this area include Air New Zealand, Virgin America, Delta Air Lines, Bangkok Airways, Virgin Atlantic and Air France. Released this week, Qatar Airways Cabin Safety Video stars FC Barcelona. Scroll down to watch… Read more ›

KLM Bluey and the Christmas Airshow

KLM Royal Dutch Airlines product for children, Bluey, was introduced in 2014. Children can experience Bluey products before, during, and after their travel. All are recognisable by their special Bluey logo, a blue plane with the famous KLM crown. Scroll down to watch the video Merry Christmas with Bluey is a short animation movie for… Read more ›

Review of Vietnam Airlines Lotus lounge

December 22, 2015

A warm welcome to the Vietnam Airlines Lotus lounge in Hanoi LOUNGE INFORMATION AND ACCESS The lounge is located on the 2nd floor of the airside departure lounge, and is clearly signposted after passing security. There is an escalator leading up to the lounge entrance. This lounge can be used by Vietnam Airlines Business Class… Read more ›

Flight Report: Bangkok to London with EVA Air

December 21, 2015

Bangkok Suvarnabhumi to London Heathrow in EVA Air Business Class (Royal Laurel) DEPARTURE AIRPORT Bangkok Suvarnabhumi is a secondary hub airport for EVA Air with all but one of the carriers services into Europe (Paris CDG) stopping here on flights to / from Taipei Taoyuan. EVA Air has a large presence of its own uniformed… Read more ›

Flight Report: London to Paris with Air France

December 20, 2015

DEPARTURE AIRPORT Air France flights depart from Terminal 4 at Heathrow. Having checked in online and travelling with hand luggage only, proceeded directly through Fast Track security lane and was pleased to find instant service for the screening at 07.30am on a Monday morning. LOUNGE Air France business class customers can use the SkyTeam lounge… Read more ›

Flight Report: Guangzhou to Hanoi with Vietnam Airlines

December 19, 2015

Tracking the flight to Hanoi on Vietnam Airlines DEPARTURE AIRPORT Vietnam Airlines ground service is provided by China Southern at Guangzhou Airport. Check in had 3 counters open for this flight, including 1 allocated for Business class / SkyPriority members. Due to more than 12 passengers at the business class counter with several bags each… Read more ›