Latest News

Chubu Centrair International Airport is the world’s first 5-Star Regional Airport

February 17, 2017 Category:

Mr Masanao Tomozoe (left), Centrair President & CEO receives Award from Mr Edward Plaisted Chubu Centrair International Airport in Nagoya is announced as the world’s first 5-Star Regional Airport by SKYTRAX, the international air transport rating organisation. This 5-Star Rating is the top quality award that can be achieved by an airport. With 6 major… Read more ›

Skytrax announce the 5-Star Regional Airport award

February 3, 2017 Category:

The international air transport rating organisation, Skytrax, has announced a new Regional Airport Rating classification for the World Airport Rating programme. This has been introduced to enable proper Quality recognition of airports that predominantly focus on regional routes and / or domestic operations. The previous World Airport Rating applied a single ranking denomination for all… Read more ›

British Airways economy class flight from London to Berlin

February 1, 2017 Category:

Departure Airport An early morning flight from Terminal 5 Heathrow, so used the BA app to check-in the night before. A very easy system, and with no need to use the self-check-in machines it takes just 5 minutes from arriving at Terminal 5 to clear security. Boarding An effective boarding service is provided for business… Read more ›

Hamad International Airport awarded 5-Star Airport rating

January 5, 2017 Category: ,

Hamad International Airport has today been awarded with the global 5-Star Airport rating by Skytrax, the international air transport research organisation. This 5-Star Rating is the top quality award that can be achieved by an airport, and only five other airports in the world have gained this prestigious accolade. Four of those airports are in… Read more ›

Flight Report : Emirates A380 from Birmingham to Dubai

December 31, 2016 Category:

Departure Airport Check-in for Emirates is in area C of the main terminal building at Birmingham and initial signage makes finding the area very easy. The check-in area benefits from excellent branding and queue management, giving a very positive first impression to customers. I checked in relatively early for the flight and so queuing time… Read more ›

Flight Report : ANA from Frankfurt to Tokyo

December 20, 2016 Category: ,

Departure Airport Arrival into Frankfurt was on a Lufthansa connection flight and therefore do not experience check-in for ANA. On arrival there are 3 Lufthansa staff offering “live” connection information and this is excellent. It is quite a lengthy walk from Terminal 1 A gates to B gates for the FRA-HND departure and security is… Read more ›

Flight Report : British Airways from London to Moscow

November 7, 2016 Category:

British Airways A321 (Src: Adrian Pingstone) Departure Airport British Airways check-in is in Terminal 5 at London Heathrow – for this early departure there are minimal queues. Self-check-in works well and the bag drop is efficient. I am through to departures within 10-minutes of arriving at the airport after a short wait at security. As… Read more ›

Flight Report : flynas flight from Riyadh to Dammam

November 6, 2016 Category: ,

flynas aircraft Departure Airport Check-in for flynas is located in Zone D of Terminal 5 at Riyadh – this is just 1 of 2 airlines operating from this terminal and it is easy to find the well branded check-in desks. Flynas operates a communal check-in service and customers can check-in at any of the open… Read more ›

Flight Report : VietJet Air from Ho Chi Minh City to Hanoi

October 29, 2016 Category:

VietJet Air aircraft Departure Airport In Ho Chi Minh City, VietJet Air use area 2B of the domestic terminal and they are the only airline that operate from here. With bold and easily recognisable branding finding the necessary check-in is very simple. The area is spilt between passengers with check-in luggage and those without, and… Read more ›

Flight Report : London to Bahrain with Gulf Air

October 24, 2016 Category:

Gulf Air A330 Departure Airport Check-in for Gulf Air is located in Zone B of London Heathrow Terminal 4, and offers a satisfactory experience. The most notable weakness will be observed by premium passengers, who receive no enhancements at the single Business Class desk. Although the branding around check-in matches most other airlines in the… Read more ›