News category : Airline Flight Report

KLM flight review from Amsterdam to Quito

April 9, 2018

Departure Airport I arrive into Amsterdam on a KLM connection and as such do not experience check-in. I learn from the flight screens that my gate for the flight to Quito is E3, a short walk from concourse D. Schiphol Airport is busy for this early morning arrival, and it does take some time to… Read more ›

British Airways Club Europe flight review

March 2, 2018

Check-in Heathrow Terminal 5 was quiet for this fairly early morning departure. With Oneworld Emerald card, the check-in was done at British Airways first class section. Quick and polite service, but the main advantage is the dedicated security lane that takes you straight into the BA first class lounge. From entering T5 to walking into… Read more ›

Emirates flight review Gatwick to Dubai

March 1, 2018

Departure Airport Gatwick has convenient and regular rail links to London (£14.20 / 40 minutes) and other destinations in the UK. Coaches connect the airport to UK cities and Heathrow Airport. Arriving by rail tends to be the least stressful option as traffic can be very heavy. There are two terminals, linked by a people… Read more ›

Jetstar Asia flight review Haikou to Singapore Changi

February 7, 2018

Departure Airport Haikou Airport international terminal is separate to the main domestic terminal, built in a tropical style. Check in is quick and easy with no queues for this Jetstar Asia flight. The ground staff are provided by the HNA Airports handling section, and were very polite and courteous at their duties. Check-in is completed… Read more ›

British Airways flight review London Heathrow to Chennai

February 7, 2018

Economy Class seat Boeing 787-8 Departure Airport Having checked into the flight the night before using the British Airways app, my hopes of being able to quickly drop my bag off and head through to security were dashed with a 45-minute wait to get to a self-service bag drop counter. Once at the counter the… Read more ›

United Airlines flight review London Heathrow to Newark

February 7, 2018

Economy class seat : Boeing 767-400 Departure Airport Check-in for United is in Zone D of Terminal 2 at Heathrow, and this is easily found with the airport way-finding. It is important to note that for flights from Heathrow, passengers cannot obtain their boarding pass using online check-in unless this is done via the United… Read more ›

Norwegian flight review New York JFK to London Gatwick

November 3, 2017

Norwegian Boeing 787 Website Norwegian’s website operates effectively and is an easy first source for an excellent variety of fares available, with clear details of what is included in each fare. Customers may also add on extras such as meals, checked-in luggage and seat reservations at this point. Norwegian views these as all optional extras… Read more ›

British Airways first class flight review London to New York

October 27, 2017

British Airways Boeing 747-400 Departure Airport An early morning departure from Heathrow Terminal 5 (08.30), and first class check in zone was quiet at 06.30. After collecting boarding pass, proceeded through the direct first class security channel and straight into the BA lounge lobby. The Concorde Room is reserved for first class customers and was… Read more ›

Air France economy class flight review London to Paris CDG

October 26, 2017

Air France A319 Departure Airport Air France operate from Terminal 4 at Heathrow and the shared Air France / KLM area is easy to find with strong branding. Having checked in the night before I was able to progress straight through to security. Being one of the first morning flights, I was through in less… Read more ›

Flight Review: American Airlines from London Heathrow to Los Angeles

July 6, 2017

Departure Airport Check-in for American Airlines is in Terminal 3 at London Heathrow. The space is well branded and is very quiet with no queues. I use the self-check-in units which seem quite dated and slow and the process takes in excess of 5-minutes. Boarding Boarding is completed in a zonal format, and is well… Read more ›

Flight Review: Swiss Economy Class from Moscow to Geneva

July 5, 2017

Departure Airport Lufthansa group, which includes Swiss and Austrian, has a very strong presence and impressive frequency at Moscow Domodedovo airport. The advantage to this is that I am able to check-in four hours prior to be scheduled departure time, after connecting in from Novosibirsk. The check-in is permanently set-up in a central location of… Read more ›

Lufthansa business class flight review from Munich to London

March 25, 2017

Lufthansa A319 Departure Airport An early afternoon flight (14.40 hrs) from Munich Airport Terminal 2. Used self-serve check in to obtain boarding pass, and then headed to the First/Business class security lane which had no queues, and was through in less than 2 minutes. Easypass electronic passport control worked well, and once airside here at… Read more ›

British Airways economy class flight from London to Berlin

February 1, 2017

Departure Airport An early morning flight from Terminal 5 Heathrow, so used the BA app to check-in the night before. A very easy system, and with no need to use the self-check-in machines it takes just 5 minutes from arriving at Terminal 5 to clear security. Boarding An effective boarding service is provided for business… Read more ›

Flight Report : Emirates A380 from Birmingham to Dubai

December 31, 2016

Departure Airport Check-in for Emirates is in area C of the main terminal building at Birmingham and initial signage makes finding the area very easy. The check-in area benefits from excellent branding and queue management, giving a very positive first impression to customers. I checked in relatively early for the flight and so queuing time… Read more ›

Flight Report : ANA from Frankfurt to Tokyo

December 20, 2016

Departure Airport Arrival into Frankfurt was on a Lufthansa connection flight and therefore do not experience check-in for ANA. On arrival there are 3 Lufthansa staff offering “live” connection information and this is excellent. It is quite a lengthy walk from Terminal 1 A gates to B gates for the FRA-HND departure and security is… Read more ›

Flight Report : British Airways from London to Moscow

November 7, 2016

British Airways A321 (Src: Adrian Pingstone) Departure Airport British Airways check-in is in Terminal 5 at London Heathrow – for this early departure there are minimal queues. Self-check-in works well and the bag drop is efficient. I am through to departures within 10-minutes of arriving at the airport after a short wait at security. As… Read more ›

Flight Report : flynas flight from Riyadh to Dammam

November 6, 2016

flynas aircraft Departure Airport Check-in for flynas is located in Zone D of Terminal 5 at Riyadh – this is just 1 of 2 airlines operating from this terminal and it is easy to find the well branded check-in desks. Flynas operates a communal check-in service and customers can check-in at any of the open… Read more ›

Flight Report : VietJet Air from Ho Chi Minh City to Hanoi

October 29, 2016

VietJet Air aircraft Departure Airport In Ho Chi Minh City, VietJet Air use area 2B of the domestic terminal and they are the only airline that operate from here. With bold and easily recognisable branding finding the necessary check-in is very simple. The area is spilt between passengers with check-in luggage and those without, and… Read more ›

Flight Report : London to Bahrain with Gulf Air

October 24, 2016

Gulf Air A330 Departure Airport Check-in for Gulf Air is located in Zone B of London Heathrow Terminal 4, and offers a satisfactory experience. The most notable weakness will be observed by premium passengers, who receive no enhancements at the single Business Class desk. Although the branding around check-in matches most other airlines in the… Read more ›

Flight Report: Minneapolis to London with Delta Air Lines

May 8, 2016

Delta Air Lines Boeing 767-400ER Boarding Arriving from a domestic flight I had a nervously short connection time and headed straight for my departure gate of G6. Delta use concourse G of Terminal 1 in MSP which benefits from the OTG terminal product. This is the first time I have had a flight from a… Read more ›

Flight Report: London to Detroit with Virgin Atlantic

May 7, 2016

Virgin Atlantic A330-300 at Heathrow Airport Departure Airport Check-in for Virgin Atlantic is located in Zones A of Heathrow Terminal 3 and is shared with its airline partner, Delta – Virgin and Delta have done well to integrate cohesive branding and service. All Economy Class passengers are processed using self-service machines. With only 1 member… Read more ›

Flight Report: London to Toronto with Air Canada

May 6, 2016

Air Canada Boeing 787-800 Departure Airport Check-in for Air Canada is located in Zone A of Terminal 2 at Heathrow. Typically Economy Class check-in is processed using self-service machines but due to problems with the online check-in service I use the check-in assistance counter. There is a short wait as many of the counters are… Read more ›

Flight Report: Bangkok to Chengdu with Sichuan Airlines

April 17, 2016

Sichuan Airlines A321 flight from Bangkok to Chengdu Background Sichuan Airlines operates from its home hub airport of Chengdu, as well as Chongqing. It is primarily a domestic Chinese airline operating over 100 Airbus aircraft. It is 40 per cent owned by the regional government, with the other major shareholder being China Southern Airlines, and… Read more ›

Flight Report: London to Houston with United Airlines

April 14, 2016

United Airlines Boeing 787 for flight to Houston Departure Airport Check-in for United is located in Zone D of Terminal 2 at Heathrow and this is easily found with the airport way-finding. All Economy Class customers are initially processed using self-service machines where one can select seats, complete US ESTA information and print baggage labels…. Read more ›

Flight Report: London to Vienna with British Airways

March 4, 2016

London Heathrow to Vienna Airport on British Airways A320 Departure Airport With online check-in completed the day before, the bag drop at Heathrow Terminal 3 was quick and easy. Since many airlines moved from T3 to Terminal 2 in 2014, this older Heathrow Terminal 3 has become a pleasure to use.It is quieter, few queues… Read more ›

Flight Report: Bangkok to Hong Kong with Cathay Pacific

March 1, 2016

Bangkok Suvarnabhumi to Hong Kong on a Cathay Pacific Boeing 777-300 DEPARTURE AIRPORT Cathay Pacific Check in at Bangkok was only visible in the immediate vicinity due to obstruction by a neighboring airline. However, plenty of desks were open and the queue time was under 10-minutes. Online check-in was easy but I needed to check-in… Read more ›

Flight Report: Bangkok to London with EVA Air

December 21, 2015

Bangkok Suvarnabhumi to London Heathrow in EVA Air Business Class (Royal Laurel) DEPARTURE AIRPORT Bangkok Suvarnabhumi is a secondary hub airport for EVA Air with all but one of the carriers services into Europe (Paris CDG) stopping here on flights to / from Taipei Taoyuan. EVA Air has a large presence of its own uniformed… Read more ›

Flight Report: London to Paris with Air France

December 20, 2015

DEPARTURE AIRPORT Air France flights depart from Terminal 4 at Heathrow. Having checked in online and travelling with hand luggage only, proceeded directly through Fast Track security lane and was pleased to find instant service for the screening at 07.30am on a Monday morning. LOUNGE Air France business class customers can use the SkyTeam lounge… Read more ›

Flight Report: Guangzhou to Hanoi with Vietnam Airlines

December 19, 2015

Tracking the flight to Hanoi on Vietnam Airlines DEPARTURE AIRPORT Vietnam Airlines ground service is provided by China Southern at Guangzhou Airport. Check in had 3 counters open for this flight, including 1 allocated for Business class / SkyPriority members. Due to more than 12 passengers at the business class counter with several bags each… Read more ›