WOW air

Not Verified | New York to Berlin via Reykyavik. Not recommended at all. Sorry for not reading other reviews before buying the air tickets. If possible, the overall rating would be zero stars. The ground staff is not nice. Space for legs on the aircraft is very limited (moreover considering the length of our flight). Every service is extra paid (which I was aware of) but the quality was not worth the money. The personal luggage I wanted to bring onboard was 1cm over limit and I was charged extra 70USD. On 6 hour flight, the staff come once to offer drinks/food and once to offer Icelandic souvenirs.

✅ Trip Verified | Amsterdam to Toronto via Keflavik. Absolutely horrible service. Only those with a payment card they approve may eat or drink, even water. Heaven forbid you should be using the card belong to your wife or husband, they will accuse you of committing fraud. Kids playing tag on they plane while in the air while the attendants do or say nothing. The attendants had several family members on board who were seemingly allowed to enter areas where only crew and pilots should be. They switched my seats without my knowledge.

✅ Trip Verified | Chicago to Paris via Keflavik. Our trip to Paris was wonderful, but we were continually shocked by the lack of service and overall rudeness of the WOW air staff and those at Reykjavik airport. The airport is far too small, is laid out in a very confusing way, and is filled with staff that doesn't know what they are doing and isn't interested in helping people find flights, get information, and transition smoothly. the fare was cheap, but it meant smaller than small seats (and I, as a tall man, had absolutely no room and didn't sleep on an overnight flight because if it), Absolutely no food or water (water is for sale at a ridiculous premium), and rude staff. The WOW air staff seems to have no problem with yelling at passengers to get out of the aisle or sit down, and they either have not been trained on how to handle a gate check or find it helpful to have the people mob the ticket counter rather than line up according to group. I write this to warn anyone flying to Europe to avoid connecting in Iceland or using WOW air; it is not worth the savings.

✅ Trip Verified | Reykjavik to San Francisco. Worst airlines I have taken in my life. Zero customer service and very rude staff. They have no consideration for the customers, they treat them like trash and/or second class citizens

Not Verified | Toronto to Berlin via Keflavik. Disappointed in the service. There is a policy of no returns or cancellations so even though I called an hour prior to my flight leaving I was told I couldn’t refund or exchange even my return ticket. Inflexible, representatives didn’t explain options and I ended up losing a flight because my service representative didn’t understand my request to hold a flight over the phone.

✅ Trip Verified | London to Toronto via Reykjavik. I have flown Wow many times (more than a dozen) and have no problem with flying with them. However, this is the first time I have checked my bags. What a hassle. Firstly, what I paid for the bag, when added to the flight would have gotten me on a better airline which included checked bags. Secondly, I checked in 24 hours before the flight but, couldn’t check my bag until 3 hours before the flight, which meant I had to stay in the airport lobby for 8 hours, I couldn’t go to the departures area until the bag was checked in. I have checked in bags in Turkey, Hong Kong, and London , sooner than 3 hours before a flight. Surely Wow is as advanced as Air Asia and Turkish Airlines, and I didn’t have to pay for the bag. If you are going to charge almost as much for a bag as the flight you have to offer convenience and service. Only good if you travel with a backpack.

✅ Trip Verified | Brussels to Baltimore via Keflavik. Book this airline from their website and avoid the nasty surprises. There are several levels of ticket class, and many of them include checked bags and extra legroom at a fraction of the cost of buying it at the airport. This is a no frills airline, but my ticket was half price of other carriers, so I am OK paying for water, food, and internet separately or bringing what I need. Absolutely worth it. Don't book through a travel site offering super low prices, or you will be met with hefty fees for everything. Book through their website, and it lets you know what to expect.

✅ Trip Verified | Paris to Chicago via Keflavik. I have used wow twice and they have not failed me. Seats can be uncomfortable but I paid $430 for a Trans Atlantic flight. What can I expect? The service is actually pretty good. I always check in from my phone. Flight attendants are nice. I order food onboard when I'm hungry and it's not bad (+$10). Flight seats have chargers so I download Netflix movies on my phone and I'm good. WOW air is not the most comfortable airline but they take me from point A to point B for cheap (and so far on time). I recommend for students/cheap light travelers!

Not Verified | Edinburgh to St. Louis via Keflavik. Awful in every respect. Staff were rude. Seat pitch is totally unacceptable for transatlantic. Don’t take cash on board then give awful exchange rate. Flight late with no explanation. No facilities on board. Cheep and cheerful I hear, but this is cheap and terrible. Avoid at all costs.

✅ Trip Verified | I will never fly this airline again. The ground service was horrible from London to Keflavik. When we checked in the person at the Wow counter to us we would have to pay for luggage which we thought we did but didn't keep the paper work so she said it wasn't her problem. Then she told us it wasn't her problem that we didn't read the website with all the fees. When we got inline to board the plane we realized that she put my spouse at the front of the plane and I was at the back. In the long run after paying an extra $360.00 just for two small carry on bags it is just not worth it. Also, on the 6 hour flight back we didn't have usb plugs to charge ipad or phone, no entertainment and crazy priced food and drinks. You couldn't even get water for free. Really check out other airlines as in the longer run the cheaper fairs will add up.