WOW air

✅ Trip Verified | Paris to Montreal via Keflavik. I had never ever seen an airline like this. It’s been 7 months that I’ve been waiting for my 900$ compensation for a cancelled flight. I was stuck in Iceland for 24h. They keep telling me the payment is in process, but they are never paying me. It’s in process since 5 months. No respect for the aerial transporters european laws, no respect for the clients, no respect for nothing! Never book a flight with them.

✅ Trip Verified | Toronto to Delhi via Reykjavík. I fly regularly every 6 months and tried many airlines but WOW air is the worst of all. When you look online the price would be very low and when you go to booking they keep adding price for seats and baggage (I had to pay $113 for 12kg check in luggage and $65 for carry on luggage). In the end it cost me as much as any other airlines. And you have to buy food and even water and no entertainment on 10 hour long flight. It was raining in Keflavik airport and they took us to the plane in a bus and we have to walk and climb the stairs in rain and cold. I would never recommend this airline to anyone. You think it is cheap and yes it is very cheap airline,s but at the price of any good airlines.

✅ Trip Verified | Pittsburgh to Paris via Keflavik. The flight was much better than I expected. My original flight got cancelled, but I was given the chance to be reimbursed or to select another flight (this was about 2 ~ 3 weeks before the departure date), I chose to travel on a different date, and all was fine. The seats were ok, not smaller than usual now-a-days and also not uncomfortable. I was well aware that everything was paid for, so I brought food and water onboard, which is what I usually do anyway. I had a checked in suitcase, a carry-on backpack and a plastic bag for my snacks, I had no problem whatsoever with these. The flight to Paris was delayed by about half an hour, which they claimed was because we were to wait for passengers from another delayed flight. I can’t complain, I would have liked them to do this for me as well, if I were in their position. Overall, I think the airline is good. It is very cheap, and you get what you paid for. I understand many people complaining and I am sorry that they had such bad experiences, but to be fair, I’ve also experienced some terrible things from more expensive airlines as well.

✅ Trip Verified | Los Angeles to Frankfurt via Keflavik. This is the worst airline in the world. Plane was late 5 hrs. Give you 5$ for food at the airport for a 9hr flight. From five hours turned out to be one day in Reykjavik due to cancellation of the flight,no food or water provided. For hot water they wanted to charge me. After the one day delay, the next plane arrived 11hr late at the destination. I missed my flight. They said they can do nothing about it- "sorry have a great flight" . Had to spent another 300 Euro to buy ticket for the missed flight myself and find my own accommodation in Germany. After placing complaint online - automatic response. On the second flight to my destination from Reykjavik they charged me 70 euro. I have no CC so they told me I have to come up with exact cash, cause they dont have change. I had to run around the Airport to see if some place would give me change Otherwise I am not allowed on the plane. The lady who sold me the ticket, before me getting on the plane - asked me if I paid for the ticket. If you need anything you gotta call India - customer service cause WOW doesn't have headquarters anywhere not even in Iceland. When you call they tell you - I'm sorry we have to follow the rules you can place a complaint.

✅ Trip Verified | Chicago to Frankfurt via Keflavik. We have a big delay from more then 2 hours. I miss my connection flight to Frankfurt. Wow air not give us any food or even a water. The put us in an old hotel. No information and only “you can open a claim to us” in the service hotline. I spend more the 50$ only for phone calls to wow. Don’t book this airline. I booked ana xxl seat and get downgrade to row 29 and must now fight with Wow air to get my money back.

✅ Trip Verified | Frankfurt to Los Angeles via Reykyavik. It's a pity that there is no option to give you zero stars because the flight conditions are fully unacceptable. You cannot perform 9 hour flight from Reykjavik to Los Angeles without offering your passengers even one cup of free water. Your name meets well to your passengers experience. What if the credit card is not working and I don't have cash with me? I can understand that prices are sometimes cheaper than competitors, but passengers have to be informed about this condition before the flight. It was my first and last flight with wow air.

Not Verified | Newark to Keflavik. My daughter and 2 friends traveled to Iceland for a week vacation. Wow airlines left their luggage behind. So the first 24 hours with no luggage. Next day the luggage landed in Reykjavik. They had rented a car and were already on their way to the golden circle. If you’ve been there you know their are no stores to buy what they needed without spending an exorbitant amount. WOW air assured them they would get their luggage to them and the girls gave their itinerary. Every day they called and every day a driver never showed up. Excuses, excuses etc. Imagine spending all this $ to go to Iceland and have No boots, gloves, hats, no warm clothes. It was terrible. Some friends of theirs flew in on day 6 and picked their luggage up at the airport which was apparently sitting for 6 days! They went home the next day. Wow was sent all the correct paperwork. No response month after month. They even had the nerve to charge them luggage fees. Zero customer service, never saw anything like this. Do not fly this terrible airline.If you do, wear everything you need or you will be left out in the cold like these poor girls were!

✅ Trip Verified | Baltimore to Paris via Reykjavik. Wow denied me access to this flight because I had booked with my nickname. I fly several times per year and have never had this issue before. Today they decided to use this as an excuse to not allow me to board. I arrived early to the airport and there was plenty of time to think of a solution but they offered no assistance. $30 refund for a $300 ticket and they're telling me to just buy a new ticket. I was a loyal customer for years, since they opened. I didn't mind paying for snacks on board, the outrageous $80 fee for checked luggage (compare to $40 for the average low cost), or even the small seats and tiny tables. But here they could have made an easy fix, and they chose not to. They will change their policies on you if they see any opportunity to get some money from you. I wanted my overall rating to be 0 but the website doesn't allow me to go below 1.

✅ Trip Verified | Keflavik to Montreal. I was dreading this trip after reading reviews, but want to give credit where it's due. I paid for a "Big Seat" which came in around £140 for both legs of the journey and good value in my opinion. Easily the most comfortable budget long haul that I've done. Plane in Reykjavik had a problem after we boarded but they had us off and loaded to another in around an hour. Staff seemed perfectly friendly to me. I followed their luggage rules to the letter given all the bad reviews! I fly twice a week with SAS who charge as much as I paid for this trip to go from Manchester to Copenhagen and their service is absolutely no better at all. So overall I am happy. Just book the big seats!

Not Verified | Chicago to Frankfurt via Keflavik. Absolutely the worst airline ever. They charge for everything, including carry-on bags—you can’t even get a glass of water on the flight. And ALL of these extra costs are grossly inflated. Trust me, this ticket may seem like a good deal, but once you have paid all of the extra fees this is just an overpriced airline with horrible service. No food, no water, no carry-on, no WiFi, no entertainment, dirty bathrooms, rude staff. I would never use this airline again, and I recommend you avoid it.