✅ Trip Verified
| Dallas to Gatwick via Keflavik. I normally do not write bad reviews, but I feel obligated to let others know about the trap that I fell into. If you’re planning on flying with this airline, please consider reading my experience and the lesson that I learned. I will certainly never fly with WOW air again. To summarize it, WOW delayed our flight nearly 8 hours causing us and everyone on our plane to miss our connections in Iceland. It was said that we were delayed because "technical difficulties that led to overbooking". We got to the Dallas airport more than 4 hours before the scheduled flight, but ended up waiting in a line of several hundred people for almost 6 hours before the WOW staff even bothered to show up at their check in desk. Apparently, there were about 3 plane-loads of people, and only 1 small plane, so they made a randomized list of who was going to get to fly that day, and we were "lucky" enough to be on it. Eventually, about 8 hours after the flight had ben scheduled to leave, we finally boarded the plane. Everyone on the plane had connections to somewhere in Europe, and it was pretty obvious that all of us would be missing those connections being so late. We were all worried and asked about what would happen. We were told that we would be "taken care of" once we got to Iceland, but instead, no one was there. Not a single WOW employee was in the airport who could help us. They did absolutely nothing to help anyone, basically stranding all of us in Iceland. Everything through WOW was booked for days, and we waited in lines for hours hoping for help, but eventually we had to book another flight ourselves through a different airline to get out of Iceland, costing me more than $1300 just to get to a destination I had already paid to get to through WOW. They had absolutely zero concern for helping anyone and basically canceled our flight after bringing us half way and into a foreign county. It was a horrible experience, and even though I was told I would receive a refund for the flight that they did not provide, I have still not received it more than 2 weeks later. Although I was lucky enough to get out of Iceland that day, I believe that most people did not. I remember leaving the line at the unhelpful service desk to look for other flights and seeing a line of a couple hundred people, including families and small children, sitting on the concrete floor waiting and hoping for Wow air to do something. I don’t have a problem with cheap airlines and I understand that sometimes unforeseeable things happen that cause problems and delays. But the way that a company handles problems matters. I have flown many times with many different airlines, and I have never had an experience as terrible as this one. If you have a week to spare, no plans made ahead of time, a lot of extra cash, and you don’t mind being stuck in an airport for days at a time, then go ahead - book a flight with Wow. Otherwise, you may want to look somewhere else. I will certainly never be lured into flying with this company ever again.