✅ Verified Review
| We booked our flights in April and only chose 'Business Class' because I don't fly well and needed a window seat at the front of the plane. Wow's 'Business Class' seats were available, indicating our rows 2 and 3 selections with window seats, and confirmed in April. A week before departure, without notification, I noticed that our seats were changed from the 3rd row window to the 25th row exit, no window - middle and aisle seats - for the long haul arms of the return trip! I called WOW immediately and was told the plane was changed and other people already had our 3rd row seats. But we booked 5 months ago - did everyone from rows 1-11 book before then? I explained I don't fly well and why couldn't someone else be moved 22 rows down the plane, no window, instead of us, who paid almost $1,000 more to be at the front. I asked for another flight. She said "sorry" there wasn't one. She said we'd get $47 back for being moved if we applied for a refund. Ridiculous! I emailed WOW that our involuntary downgrade was unacceptable and requested to be moved near the front, but I didn't get a reply to my email until after we returned to Canada. Even at the departure gate the airline rep. told us the flight was overbooked, with no hope of moving us near the front of the plane. The email response was "We would like to inform you that there is no Economy or Business class with WOW air, it is just the inclusions which make a difference." Because we were moved to an exit row, with extra legroom, they considered that "you have been provided with the seats for which you have paid for." But obviously not the location we paid extra for. They conceded that we didn't get quite the legroom we paid for, and will be issuing a $29.24 credit. The email next said "Moreover, we would like to inform you that booking WOW Biz does not always include the best available seat, it depends upon the availability." WOW air lured us into believing the only way to sit near the front of the plane comfortably with legroom, was to purchase their Biz Class seats, for which they clearly indicated on the plane seating diagram for our flight. Then they changed the plane a few days before departure to one with 2 less total seats, even though the flight was overbooked, and moved us 22 rows down, no window, and gave us $29 compensation for that.