WOW air

Not Verified | Copenhagen to Keflavik. I recently had a very disappointing incident concerning luggage with WOW. At the gate I together with quite a number of other passengers was charged round $US100 extra because my carry on case was marginally larger the the extremely small dimensions specified by WOW. As an international traveller, I can't possibly have a specially small case just to suit WOW. My case is on the small side if anything and to my knowledge acceptable to all reputable airlines. Having paid the excess, I was directed to go on board where of course my bag fitted perfectly into the overhead locker. No need to put it in the hold apparently. As someone who has run a business for over 40 years, I know that firms that pull cheap stunts like this are well down the highway to insolvency. Customer satisfaction and their recomendations are the backbone of a successful business. What else is going on? Think carefully before choosing your airline?

✅ Trip Verified | Berlin to Cincinnati via Keflavik. My nightmare with WOW starts the 26/10/2018 at Berlin, not only because I was traveling for almost 2 days without any support from WOW air what so ever, but also because my bags are still lost somewhere between Berlin and San Francisco. It all start in Berlin when my flight to Keflavik was delayed by almost an hour, from 12.25 pm original time to 13.45. That meant that my connecting flight was almost impossible to reach. Before boarding, I got another email stating that my SFO flight was also delayed but only by 40 min (WW161 KEF-SFO 26OCT18 original time was 15.10 delayed to 15.50) Once landed in Keflavik it was imposible to reach my flight, even when my boarding to SFO was announced I was denied to cut line in customs by WOW personal. They stated that I had time. So when I lost my flight, I went to the WOW counter and was given the solution of flying to Cincinnati even when there was a flight from another airline to SFO that same day. The flight to Cincinnati was at 21.00 the same day. Also, they didn't give me a connection from Cincinnati to SFO, they stated that they where working on it and that we where going to get help by a WOW representative once we got to Cincinnati (other people where in the same position). This never happened, no WOW representative was there once we got of the plane, simply because WOW cease to exist in Cincinnati a few days ago. So, I never got a confirmation of a suppose connecting flight to SFO (some people did and others like me didn't. Their connection was from Cincinnati to Newark to SFO adding a 10 hour plus journey also there was a DELTA flight directly to SFO but was denied by WOW costumer service - I talked to WOW support to try to fix the situation but it was helpless, they even gave me a wrong booking number for my supposed connection, it was named to another person. Luckily I was helped by the United counter, an after an hour of back and forth, they could figure out what WOW messed up. Of course that I had lost my chance to get into the 6 am flight to Newark, so I had to wait for the Cincinnati- Denver 9.25 am flight, and then catch the Denver- SFO at 11.55 am local time (both of this flights where on United) And also, another layer to this nightmare, is that my bags are still lost. They never arrived to Cincinnati in the first place. So to summarize, I was traveling for almost 40 hours, with my bags still lost, and of course the total abandonment of WOW (no food vouchers, no personal, no nothing)

Not Verified | Frankfurt to Toronto via Keflavik. They are the cheapest airline I've ever seen. You are charged for everything, baggage, carry on luggage, all food and you even have to pay for water on the flight, nothing is offered for free. On my first leg of the flight it felt like I was riding on a bus. There was one bathroom at the back of the plane for 30 rows X 6 seats per row. There actually was another "hidden" washroom but you would never know it was there if I didn't see one of the crew using it. Also when I checked in I had a minor spelling mistake in my name, an L instead of and I, and they wouldn't let me on the plane unless I paid 72 Euros, for the check in woman to change one letter. This was outrageous but I had no choice but to pay it. Be very very careful when you book a flight with this company as all the extra charges can end up being more than with a decent airline. Buyer beware and lets hope the consumer speaks and stops flying with this outfit. WOW is all I can say. They wont be around much longer.

✅ Trip Verified | Copenhagen to Reykjavik. Absolutely disgusting behavior from the staff. Almost all the passengers were conned into "paying for their carry on luggage" at an almost 150% premium. The staff were just interested in making money rather than being helpful. It has to be the most disturbing experience of my flying life. I was threatened to be not allowed on the plane because I was discussing with my partner about the extortionate fees!

Not Verified | Pittsburgh to Berlin via Keflavik. I was hesitant to fly WOW because of all the bad reviews but I was pleasantly surprised. There is not one thing that was bad about our flights. Every plane was on time and our baggage was there when we landed. No waiting at all. Check in was very easy and the attendants were very helpful since this was my first time flying overseas. The flight attendants were extremely nice and very professional. The seats were comfortable with plenty of leg room. They are a no frill airline but they do have onboard food and drink service that you can pay by credit card.

✅ Trip Verified | Paris to Chicago via Keflavik. Terrible check in even though we had premium seats. Had to board connecting plane plane in Iceland on the airfield using roll out steps. Night time and was cold and open to the weather. Due to weather we had a three hour delay near Chicago but were not told the reason for hours later and they did not keep us appraised of what was happening. No TV on a seven hour trip in order to watch a movie. Would never recommend or fly WOW again. Flew to Europe on another low cost airline and had a great trip.

✅ Trip Verified | London to Los Angeles via Keflavik. Worst customer service I’ve ever experienced. After cancelling my flight I had to call them & fight for 45 mins to get a refund! 2 weeks later I still don’t have my money back despite chasing daily! Appalling company.

✅ Trip Verified | St. Louis to Gatwick via Keflavik. Wow air is a fantastic airline as long as your expectations are accurate from the get go. If you want to fly USA - Europe for $200 but expect in seat entertainment, cushy padded chairs, and complimentary food and drinks, you're dreaming. The seats compare to a domestic flight, slightly padded, and a bit uncomfy after a while. But I have no complaints about WOW Air. We flew with a backpack only so can't comment on luggage handling. In flight experience was great, I brought my kindle and slept/read the entire time - got my own food and drink at the airport, and had a wonderful trip.

✅ Trip Verified | Frankfurt to Los Angeles via Keflavik. Baggage arrived a week later on our California tour. WOW-Air does not pay! During our 23-day individually planned US tour, my baggage did not arrive in Los Angeles or could only be delivered to Los Angeles seven days later. This was, according to the airline Wow-Air in Boston. In this baggage were all my clothes and all the cosmetics of both of us. This led to significant disabilities and rescheduling of the individually planned round trip. WOW-Air offered me instead of the required € 763 (expenses for clothes, cosmetics, medicine, contact lenses, increased fuel costs and parking fees) only a lump sum of $25 per day. This is €137 and is just a fraction of the cost we had in addition. In doing so, you plead that I can continue to use the newly purchased clothes and cosmetics at home. This is logically not possible, becaus many cosmetics in the end was duplicated and could not be taken home for space and weight reasons. In addition, all these purchases would not have been necessary if my suitcase had arrived properly. In USA you have to visit an eye specialist for new lenses. Even the eye specialist costs in the amount of 100€ were not considered. In addition, 13 calls were required to receive the case after a week in Los Angeles. I submitted a screenshot of it. But this cost assumption is denied. Just the detour from Death Valley to Los Angeles Airport cost us a whole day and is ignored by WOW-Air. WOW-Air employees are consciously playing against each other and sticking to their delay strategy. I have already sent a lot of information and evidence twice, but they continue to be ignored. The way in which a paying passenger is handled here is extremely disrespectful. It becomes clear that WOW-Air is not interested in a fair solution to the problem. Nor are you interested in customer satisfaction. This was our first and will have been our last flight with this airline.

✅ Trip Verified | Pittsburgh to Copenhagen via Keflavik. They delivered me to my destination and back, with no hassle. I made sure to pay for my luggage as I was buying my ticket online, so as not to have unpleasant surprises at the airport. There are no frills, just a seat on an airplane. They were fast at check-in. Cheapest flight I found.