WOW air

✅ Trip Verified | Stansted to Detroit via Reykjavik. During purchase, the schedule indicated that my flight would be on the 19th May at "00:50. I even checked with a representative that the flight was on the 19th when I quizzed here about getting there 3 hours before (for security processing). So according to the representative, that would mean the evening of the 19th. Imagine my surprise to receive this message: "Dear WOW air guest on flight WW122 DTW-KEF 19MAY18. This is a friendly reminder about your flight timings since it’s our experience that a departure time shortly after midnight tends to cause confusion. The departure time of your flight is shortly after midnight 00:50 and the check-in closes before midnight the day before the scheduled departure day, at 23:50. Have a WOW flight! Kind regards WOW air." This shows that they know about the confusion that their after midnight flights cause! When I received the message, I checked with the airline again, only to find that my flight was on 18th May in the evening (if I get there 3 hours before the flight). This conversation was difficult since it took the representative a while to understand the concept of arriving a few hours before the flight, and consequently had to check. I was then told the bad news that my flight was actually on the 18th May. In my opinion this is a very dishonest way of dong business! I had booked my hotel up until the 19th May, and it was really luck that I checked my messages, otherwise I would have missed my flight and probably would have been fleeced for a reschedule! Do WoW Air do this deliberately? I suggested to WoW Air to use the 24 hour clock system (incorporating the 24 to 25 hour indication) to avoid the confusion. For example, my flight schedule should have actually read: 18th May, at 24:50hrs. They told me that this was under consideration, but because complaints are currently not processed by the Aviation Authority regarding dishonest trading, I am doubtful that they will. They only offered me an apology, and no compensation for the extra night booked with the hotel. Be careful with their timings! Any "00:50" schedules are actually the day before

❌ Not Verified | Gatwick to San Francisco via Keflavik. Worst airline experience I have ever had. Their cabin baggage allowance is less than everyone else, meaning you will almost certainly have to pay their extortionate baggage fee for exceeding their allowance - unless you are going somewhere for such a short period of time you can make do with pretty much one set of clothes. They also charge you for any refreshments onboard - even water!

❌ Not Verified | Chicago to Keflavik. WOW air is billed as an economy airline and that’s what it is. However I found their staff to be friendly and competent. We were double charged for our cabin bags and I believe this is how they make their money. My luggage was lost on a direct fright from Chicago to Keflavik, Iceland on day 1 of a 16 day European vacation. It took 10 days to get my luggage returned to me. This was a very frustrating process but Wow air baggage services put in much effort to locate my luggage. They updated me by email at least once a day until it was found and subsequently returned to me.

✅ Trip Verified | Copenhagen to Toronto via Reykjavik. My experience was so positive, I needed to share. Cabin crew was extremely friendly and helpful. The pilots were informative and provided information to the passengers when needed. There was also a minor medical incident with one of the passengers during the flight that was handled flawlessly by the crew, so much so that a majority of the flight had no idea there was an issue. The pilot went above and beyond to check on the passenger as well. The plane was clean, bright and comfortable. Certainly a great value for the price. I would highly recommend flying with WOW.

❌ Not Verified | Toronto to Copenhagen via Keflavik. First time to fly with WOW Airlines, I was very apprehensive and nervous because of all the negative reviews. We paid the WOW Plus so we could have a carry on and a checked in luggage. In spite of all the bad reviews, we had an uneventful flight going and coming back. As previously stated in other reviews, there's nothing that WOW will offer, no water, no coffee, no entertainment, no food, extra charges for carry on, checked luggage, and extra leg room, so if you're okay with these, then go ahead. But if you are a tall person, the regular seats are really, really very tight, you might want to consider paying for comfy or extra leg room. We arrived 30 minutes early in Iceland, and the rest of our flights were on time. The only time staff would go down the aisle was to sell beverages, food, ipad, duty free and to collect trash. Flight staff were cheerful, professional, friendly and I should say young and good looking as well. The only thing negative I experienced was with the ground staff, upon check-in at Toronto, lady at the counter said that we didn't pay for checked in or carry on luggage, and I said we did, she said no, I showed her my phone and my printed ticket, still she said no and said "Show me, show me", in spite of the tickets already "shouting" in front of her that said included, she refused to budge then finally she said, "oh there's another group of 3 with the same last names." Yeah right - our last name is not common at all, so that showed, she was careless, quick to judge and quite rude, too. Ground staff are really quite strict with carry ons, they check at the gate, if you paid for one and you had a shopping bag, they'll let you put that inside your carry on, so, what I did was to get extra duty free bags and used those. They do check the weight as well, if you have over weight luggage, be ready to pay $21/lb, but they'll give you the option to move some stuff to your carry on instead. I don't think I will use this airline anymore, not worth the trouble, after all the fees and extra charges, fare comes up the same with other airlines (but with food, water, entertainment, etc)

✅ Trip Verified | London Gatwick to San Francisco via Keflavik. Most pathetic airline - rips off people - the cabin baggage size is smaller than normal airlines. Oversize cabin baggage rates are atrocious. Was forced to pay almost £260 at Gatwick by the most unhelpful check in staff. So, if you are ever thinking about WOW, because it "seems" less expensive - think again and again. Add up the rip offs on cabin baggage and the service (charges even for water onboard). The total cost is way more than other classier airlines. Don't be fooled. And the service is terrible across the board.

✅ Trip Verified | Boston to Berlin via Keflavik. The lower fare is not worth it. My flight was cancelled on 2.11.18. I did not receive a call from WOW that day, so I called, and was on hold 5 hours! My flight was supposed to leave on Sunday, and I was rebooked for the following Friday. I paid extra for a priority seat and boarding, and this was not honored on the rebooked flight. They said I would be reimbursed $100/day for the days delayed. I have been unable to collect this despite numerous calls to the "customer service" number (India). This airline stinks.

❌ Not Verified | Keflavík to Boston. I don’t recommend WOW air at all. Although ticket prices were great, they charge you a bunch of fees and for everything else (a bottle of water was $3.29). But the main reason why I discourage this company is for their customer service. All their employees are rude and talk down to you. Arriving to the airport I went to the self check kiosk but apparently in Keflavík they don’t open until 12pm. So I went into the baggage line since I need to drop off my bag. An employee finally arrived around 12:22 yelling at everyone that they need to you the kiosk because the line was too big. But the kiosk still didn’t work. On the plane itself, the staffs didn’t greet anyone but were on their phones. One looked at me asking if I needed help finding my seat, but I told her it’s ok, I know where it is, and she told me to stop and show me her ticket because she didn’t believe me. Then on the flight she continued to watch me and harass me for the shades being down, and me grabbing something from my bag underneath while the plane wasn't taking off or landing.

✅ Trip Verified | Toronto to Keflavik. My girlfriend and I were a little skeptical about flying this airline after reading all of the negative reviews, but after our round trip vacation from Toronto to Iceland and back, we had no idea why this airline had so many negative reviews! Maybe our standards for a good flight were low, but if it weren't for all of the pink, we couldn't tell the difference between this and a Delta flight. My recommendation is to just know what you're getting into before you leave and you will not have any problems. There isn't any complementary food or beverage service, solution? Eat before you leave and buy a drink at the airport before the flight. Our luggage got their fine and in great shape. I have read a lot of negative reviews about how WOW lost passengers luggage - it's not their fault! The airport handles the luggage, not the airline! So stop giving WOW a hard time over this issue if it happens to you. Another negative review I have seen is people complaining about the airline switching their seats around - we booked our flight 4 months in advance and chose seats and those were the ones we were given. We also got to the airport 2.5 hours before our flight (like you should for an international flight) and were able to check in perfectly. More negative reviews I saw were about how they don't give you your boarding pass if you spell your name wrong when you book - how is this different from any other airline? Even if you somehow spell your own name wrong at the time of booking, I believe you can alter it up to 24 hours before your flight - WOW even sends you a reminder email (and text if you sign up for it) to make sure you have spelled your name right and have all of the necessary documents to travel to the country you are going. In conclusion - for 900 dollars total, my girlfriend and I got a round trip flight from Toronto to Iceland with 3 checked bags (we camped and brought our stuff so we had to have a additional bag for that stuff). The next cheapest option was going to be around 1400 for the two of us. We had a great experience on this airline and were surprised how great it was after reading all of the negative reviews before hand. The seats were fine and they actually had more legroom then some of the domestic US flights I have taken. Our luggage got there safe and sound and we had no problems with our boarding passes because when we booked we looked at our passports and put our names in the computer the way they are spelled on the passports. WOW air definitely has my trust and we will fly with them over and over again - 5 stars from me!

✅ Trip Verified | Montreal to Barcelona via Keflavik. I had a very distasteful experience with WOW Air. On the 29th April they didn't allow me to get onto my flight. I booked this flight with three months advance. It was my first time traveling with Wow Airline and I was pretty excited with this trip because I was doing a stopover in Iceland and I have planned to visit the Blue Lagoon, so I reserved and paid in advance to get in, as I only had around 8hrs in land. As a frequent traveller you can imagine my surprise when I was doing the checkin at 5pm at Montreal airport and the ground crew told me that WoW airline will not aloud me to travel because in my reservation there was only my first and my surname, missing my middle name. As a frequent traveller, I take care of all my reservations and I always use the same information, my first and my last name. Apart of that I also provide my passport number and the expiring date. So the person that have booked this trip could only be me, no one else had the same data. I tried to talk and explain my situation to the gentleman at the airport and he told me that he couldn't help me so I asked to speak with his supervisor, Anne Marie. The ground crew supervisor told me that I couldn't travel for the same reason. I have tried to find different solutions but I guess she wasn't patient enough to help me with that. After 4min conversation she told me to speak with the customer service supervisor by phone. I was really frustrated to understand that no one took responsibility for the problem and no one could or wanted to help me. Once again, I follow her instructions and I called the customer service supervisor. I explained my situation and I asked for help finding out a solution. I have suggested a lot of thinks like paying for adding my middle name on the reservation, paying a fee to enter at the flight. But his answer was the same as everyone else, he couldn't help me and he is following rules and the airline policies. All this situation was really frustrating and it also shows us (the passengers) that you don't invest the enough time/money in your customer service. During the three times i have speak with people that work for your Wow Air, no one ever provide me a solution or tried to help me. Everyone just told me that I will have to buy a new ticket for the day after and wait at the airport. After all I find out they always do that when their flight is overbooked. So they find this excuse to don't allow us to get in and make us paying for another flight and losing twice the money. Apart of that the customer service is just bad, no one ever want to help you. I'll never travel with WOW Air again.