WOW air

✅ Trip Verified | San Francisco to Amsterdam via Reykjavik. We were informed our flight would be delayed by five hours and we would miss our connecting flight but that we would be booked on the next flight out. When we got to Reykjavik, I think half of the travelers about 200 people had missed their connecting flights. We were routed to one line, all of us, and were told one by one that we were told to go to another line where we would be told our new connecting flights. We were told to go pick up our baggage and then go to another line to be told of our connecting flight. This took us until three hours later. They told us we were booked on the 6am flight and to be outside the hotel at 3:30 in the morning. While were were sleeping they sent us another email that we were now booked art 12 o’clock flight which was already delayed an hour, but we were to be ready at 9am for pick up. So loss of valuable vacation time and sleep! We could not even go to the town because of their ineptitude at the airport, plus they did not have sufficient staff to service all of the delayed people. While in one of the lines next to us was another line of people from a different wow flight waiting to find out their destiny. With the significant amount of delayed flights they have, wow should have this down to a science, but instead they are bumbling buffoons. They gave us a voucher for dinner, only one restaurant, and when we went to order they told us all we could order was the pizza and soda. I cannot recommend this airline, please heed my advise, until you see better reviews. Traveler be warned, travel with wow at your own risk, inconvenience, and displeasure.

✅ Trip Verified | I didn't have any negative opinions of WOW air until I got stuck in Keflavik, Iceland. I arrived to the airport 3 hours before my flight time and never received any notification via email, text or during check in at the airport. Once I got through security, only then did I slowly come to the realization that something was wrong. My gate was unlisted and all WOW air attendants at gates were absent. There was no one to ask for help except for the service desk in which 30-40 people were lined up, frustrated and angry, because almost all outbound WOW air flights were delayed to varying degrees. Only 15 minutes before boarding did I discover that my flight was going to be delayed from 9pm to 1am the next day. The worst part is that I met many other stranded people who had wasted 14 hours because of the complete lack of organization of this slapstick sideshow that calls itself Wow Air. My suggestion on future improvement for WOW air is that they halt all expenses towards their peddling ridiculous pink gaudy outfits for their attendants and redirect their time, money, and energy towards getting their customers to their destinations on time. This lackadaisical airline is an international equivalent of Frontier Airlines and despite an economical ticket, the real cost will be your time.

✅ Trip Verified | . Terrible experience! Flight gets cancelled due to plane issues, after 8 hrs sitting at the airport all 200 passengers got put in a hotel and promised to receive an email within 2 hrs for a new flight confirmation for next day. Nobody had received any emails till next morning after which people start calling , sitting for over an hour on hold, given wrong information. Eventually by late afternoon we were booked on flights to Baltimore and NYC. WOW air keeps asking us to buy our own tickets and refund us later. In Baltimore - same story - several hours at the airport and nobody booked. whoever could afford bought their own tickets. the others were sent to hotels and promised again an email for confirmation with a flight for next day WITHIN 2 HRS. No emails for the next 12 hrs. Its already almost 48 hrs , people are getting anxious and start calling. I personally called 3 times , first time stayed on hold for 45 minutes second 1 hour and 3rd 1.5 hours. Finally he tells me I am booked for a flight to Dallas with Delta at 6 pm. I go to the airport and meet the rest f the guys who were also told same thing. turns out flight was actually 6am not 6pm. Delta tells me they can send me to Atlanta and then Dallas but I have to pay $75 to reserve a seat and $25 for my baggage, otherwise there is no guarantee they will put me on the flight. Finally almost 60 hrs after the whole adventure started I am home in Dallas. I contacted many times WOW by email and nobody responded. Contacted the by personal message on Facebook with no response. Finally made a public post on Facebook and they responded told me to log in their website to claim for a refund. The log in requires a booking number, but I purchased the ticket though a third party so the booking I have doesnt log me in. I told them and they never responded back. I would never recommend them to anyone.

Not Verified | Edinburgh to Toronto via Reflavik. Do not fly with this airline no matter the seemingly low price! On our way home from Edinburgh, our flight was delayed 5 hours with no explanation. A representative told us to arrive at the airport the usual 3 hours before for check in, so we did. We get there and check in is closed. Then, because of the delay, we miss our connecting flight and need to spend a night in Iceland, without our luggage (because they lost it and were unable to tell us where it might be/when we would get it). At least WOW Air paid for everyone's hotel and food, as Iceland is expensive. Then, the next day, we try to board our flight home, and multiple peoples' tickets are denied. They assigned seats to multiple people. A line of about 50 was waiting for this to be resolved. Then, the plane leaves an hour later than scheduled after the confusion. We get to our destination and again need to sit on the plane as the doors won't open. When we finally get off, our baggage still hasn't made it and we have to wait and hope they ship it. They give little explanation, no apologies, and don't seem to know the information themselves. Our bags still aren't trackable. I do not trust this airline and neither should you. Horrible. And this is on top of their ridiculous fees for carry on and checked bags. And we had to take extra vacation days and paid double for parking as we arrives outside of our planned date and lost our deal. We're just lucky this was on our way home - this could ruin a vacation and I think it did for some other people.

✅ Trip Verified | Gatwick to Keflavik. My issue with WOW Air didn't start in Gatwick it actually started the day before in Stansted. My connection from Edinburgh was a bit late arriving to Stansted and the bags took longer than expected. I arrived to the check in counter with around an hour before my flight was departing. The first thing I saw when I got to the check in counter was a woman was being denied on the flight to Iceland, the flight I was getting on. The woman behind the counter could care less. And this was assured when I stepped away for just a minute to tell my two other travel mates we aren't going to be able to get on the flight. When I arrived back to the counter two minutes later the Wow employee was already gone. We decided to give Wow another shot and book a flight with them the next day departing out of Gatwick. After spending $300 a piece, so $900 total for one way tickets, we found out that we would have to pay another $100 just to bring our bags on. 51 pounds to check a small piece of luggage which is normally a carry on for every other airline and 37 pounds to bring on a small carry on item. Onboard when the refreshment cart came by, the staff asked me what would I like to drink? I responded water. She said, we only have bottled. I said okay, that is fine. She then responded with that will be 3.50 pounds. I just spent $400 dollars on a one way ticket and you can't pick up the bottled water for me?

Not Verified | Reykjavik to Cincinnati. We have not taken off. Still sitting at gate due to mechanical problems on another flight. It is 1.5 hrs taking off late, likely will be 2 hrs. While we all appreciate customer service to all travelers, it is inconsiderate to leave 200 people on uncomfortable seats for 2 hrs. Announcements were made that it would be a few minutes. 90+ minutes is a lot more than a few. They keep apologizing but should have let us deplane.

Not Verified | Gatwick to Detroit via Keflavik. Hands down the most miserable flying experience I have had. Akin to Ryanair but long haul. Wasn’t allowed a glass of water had to pay €3.50 for cheap mineral water. Gin and tonic was a rip off at €12.00, flights both delayed. They charge for everything if you add it all up with the inconvenience of being late and the additional costs you could fly direct with a reputable and rather nice national airline like Norwegian. WOW air bring a whole new meaning to airbus cramped, uncomfortable. Overall not impressed.

✅ Trip Verified | Amsterdam to Newark via Keflavik. I had a nightmarish trip home with WOW this week. As is common with budget airlines, you get a low fare, but must pay extra for food, drinks, a comfortable seat, etc., and the fees for checked bags are high. Fair enough, customers know this going into the purchase, and for many it might be a good choice. Our trip to Amsterdam via Reykjavik went smoothly, and I have no complaints at all. We carried our own food on to the flight, and paid to check our bags. But the trip home was awful, and explains to me why WOW has such a poor reputation. First, we were delayed five hours in Amsterdam. The first hour delay was due to weather, but the rest of it really did seem to be the airline's fault. We sat on the tarmac in a packed plane for almost 5 hours, and air conditioning was run only briefly a couple of times during those hours. The heat was extreme. The crew served beverages (for payment) only once, early on; given the heat and the delay, offering water for free would have been the humane thing to do. The children and elderly passengers suffered the most, I think. Due to the delay, everyone missed their connecting flights. The one service person left on duty to help about 150 passengers with connecting flights did her best, and we were put on a later flight to Newark. But not ONE of the passengers from Amsterdam who were rerouted to the Newark flight got their luggage. The three hours that we had in Reykjavik apparently were not enough to transfer any of our bags. Today, the luggage desk explained their very unusual way of handling delayed luggage. All American passengers' luggage is sent to Boston and then handed off to Fed Ex., and you won't get it for 3-5 working days after it is given to FedEx That will add up to a week for me, since the weekend will intervene. And I'll have to take another day off from work to wait for delivery. No one packs a week's worth of medications and toiletries (or clothes) in the carry on, since no one would anticipate such a long delay. So WOW charges high luggage fees, but has much slower and poorer delivery. It's not worth the savings. Avoid WOW, I certainly will, after this!

❌ Not Verified | Los Angeles to Stansted via Keflavik. Terrible from start to finish. I never thought an Airline could be worse than Ryanair, but WOW have taken that title. At least with Easyjet & Ryanair they are only short flights so you do not mind but with WOW what they offer, although cheap for a long haul flight WOW is awful. The charge for carry on luggage is incredibly high as is the cost of food & drink. I have no issues paying for this, but at reasonable amounts. The seats are uncomfortable and sub par for a 10 hour flight. The lack of entertainment, even paid is poor and the chargers did not work on both legs of my journey. My main issue was the poor customer service. My wallet was stolen in London 1 day before I returned. I arrived at Stansted and asked what are my options to pay for my luggage as I went to the bank prior to withdraw cash. After 5 minutes I was told to approach other customers and ask them to pay for my luggage on their card and take my cash? Hardly helpful. I refused. Due to the lack of wifi at Stansted I could not make calls so I asked to please use a phone to call family who could pay. I was told they had no phones? After 15 minutes (to her credit) the staff member allowed me to call from her mobile. Onboard the plane, the gentlemen behind also only had cash and was given water. When I asked another FA for a cup of water and she refused saying my only option was to buy water. When I explained I only had cash which they do not accept she said "Who flies without cards?". I explained my wallet had been stolen to which she apologised and after I begged for some water on a 10 hour flight she reluctantly offered boiling hot water which apparently was all she had. Forget customer service, what kind of world do we live when such simple aspects to help someone becomes a chore or challenge? This was easily the most uncomfortable experience I have ever had in all my years travelling. In the end I think I saved $20.00 in the difference to buying a ticket with Norwegian who I find a much higher level of airline. Waste of money with WOW.

✅ Trip Verified | Do not fly with them! Delayed flight from New York to Brussels meant that I missed my connecting flight in Iceland to Brussels. The Wow Air staff lied saying that I wouldn't miss my connecting flight as the pilot would "make up the time in the air". What angered me most was that the Wow Air employee told me there was no more flights out of their airport in Iceland that day (I was panicking as I had an embassy meeting in Brussels the next morning). Luckily I got WiFi and found out there were plenty flights - another flight leaving that day to Brussels with another airline. I paid $600 for that new flight. Afterwards I called, emailed, tweeted customer support for months with nothing. I also submitted a claim online on their website and months later I was told I could get a flight voucher for 700$ (however most of their trans-Atlantic flights are nearly $900 meaning I'd still be losing money). I declined and asked for a monetary refund - I got $742, whole process took 4 months so if you're asking for a monetary refund stick with it and submit a claim on their website.