WOW air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 579 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"obliged to pay a compensation"

(Germany)

Trip Verified | Baltimore to Frankfurt via Keflavik. I am writing this review based on my experience with the WOW air customer service, after issuing a complaint. I was flying with WOW air in Dec 2016 from the USA to Germany. The comfort on the flight is low. Beverages and food are not included in the ticket fare. My flight left BWI 3 hours late. I missed my connection flight in KEF to FRA due to that. I was told, that I would take the same flight that I had missed on the next day. Instead, I was send to COP where I had to take another flight to FRA. This resulted in a 36h delay. There were direct flights available from KEF to FRA, but WOW air refused to book those. Moreover, I had to pay in COP again for my luggage. Up to this day, I did not receive any kind of compensation. I registered a claim right after Christmas in 2016. I called and contacted the customer service several times and was always told, that my case would be send to a supervisor as a priority. Nothing happened. WOW air is obliged by EU regulations to pay a compensation of 600€, but instead is intentionally delaying the process and hoping for its customers to abandon their rights.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Frankfurt via Keflavik
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"never travel this airline again"

(Canada)

Not Verified | Left Toronto on time. If I'd known before leaving Toronto that the connection from Reykjavik to Dublin would be 8 hours I would not have left Canada. There were literally hundred of people stranded with 3 planes that did not arrive. One from Dublin, Paris and Germany. So hundreds of people and no one thereto advise until 4:30am when one lovely man tried his best to advise people and who didn't have any vouchers to hand out and absolutely nothing to offer to elderly, people with babies, children and all the others got nothing. I tried to get on Icelandair which was leaving and was told that one ticket remained and one way was 850 US$. The planes and staff are fabulous, no water on board only ice cubes. Everything is very expensive and in US currency. I have yet to claim but don't expect to get any compensation. I would never travel this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Dublin via Reykjavik
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Literally the worst airline"

(Canada)

Trip Verified | Montreal to Amsterdam via Keflavik. Literally the worst airline I have ever been on. The employee at the Montreal desk did not give me the tag receipt for my luggage. When I landed in Amsterdam my luggage was not there. All they told me to do was fill out this form and wait for them to call me until they found. But I knew that these airline could careless about finding my luggage. So I called so many numbers and emailed the airline/ handling agent and they all keep telling me to wait. In addition, the handing agent is "responsible" for your luggage and not Wow air. I could not wait no longer because they gave me no information at all, they did not tell if it's delayed or if it's totally missing. Anyways I asked my mother to go the Montreal airport which was where I checked in to talk to a wow representative and after 2 trips going to the airport and 3 hours a employee finally went down to luggage loading area to look for it and magically their it was still in Montreal and it did not have a bag tag. I do not recommend choosing this airline. I know the prices are cheap but it's not worth it all the customer service is a 0/10. I am never going on this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Amsterdam via Keflavik
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"did not mind paying fees"

(United States)

Trip Verified | Frankfurt to Dallas via Reykjavik. Overall the experience with Wow Air was good given the fact that we knew it was a budget airline. We did not mind paying fees for checked bags, carry on bags, seat selection and more, because the fare was very affordable. We did not expect excellent service but we were pleasantly surprised. The aircraft were new and clean. Both flights were delayed about 30 minutes but the planes could catch up with schedule in the air and we happened to arrive almost on time.
AircraftA330-343
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Dallas via Reykjavik
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"did nothing to help"

(United States)

Trip Verified | Dallas to Gatwick via Keflavik. I normally do not write bad reviews, but I feel obligated to let others know about the trap that I fell into. If you’re planning on flying with this airline, please consider reading my experience and the lesson that I learned. I will certainly never fly with WOW air again. To summarize it, WOW delayed our flight nearly 8 hours causing us and everyone on our plane to miss our connections in Iceland. It was said that we were delayed because "technical difficulties that led to overbooking". We got to the Dallas airport more than 4 hours before the scheduled flight, but ended up waiting in a line of several hundred people for almost 6 hours before the WOW staff even bothered to show up at their check in desk. Apparently, there were about 3 plane-loads of people, and only 1 small plane, so they made a randomized list of who was going to get to fly that day, and we were "lucky" enough to be on it. Eventually, about 8 hours after the flight had ben scheduled to leave, we finally boarded the plane. Everyone on the plane had connections to somewhere in Europe, and it was pretty obvious that all of us would be missing those connections being so late. We were all worried and asked about what would happen. We were told that we would be "taken care of" once we got to Iceland, but instead, no one was there. Not a single WOW employee was in the airport who could help us. They did absolutely nothing to help anyone, basically stranding all of us in Iceland. Everything through WOW was booked for days, and we waited in lines for hours hoping for help, but eventually we had to book another flight ourselves through a different airline to get out of Iceland, costing me more than $1300 just to get to a destination I had already paid to get to through WOW. They had absolutely zero concern for helping anyone and basically canceled our flight after bringing us half way and into a foreign county. It was a horrible experience, and even though I was told I would receive a refund for the flight that they did not provide, I have still not received it more than 2 weeks later. Although I was lucky enough to get out of Iceland that day, I believe that most people did not. I remember leaving the line at the unhelpful service desk to look for other flights and seeing a line of a couple hundred people, including families and small children, sitting on the concrete floor waiting and hoping for Wow air to do something. I don’t have a problem with cheap airlines and I understand that sometimes unforeseeable things happen that cause problems and delays. But the way that a company handles problems matters. I have flown many times with many different airlines, and I have never had an experience as terrible as this one. If you have a week to spare, no plans made ahead of time, a lot of extra cash, and you don’t mind being stuck in an airport for days at a time, then go ahead - book a flight with Wow. Otherwise, you may want to look somewhere else. I will certainly never be lured into flying with this company ever again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Gatwick via Keflavik
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"tried to reschedule"

(United States)

Trip Verified | New York to Berlin via Keflavik. The worst experience of my life. Got to JFK and forgot my passport, tried to reschedule but Wow said no changes! A 1200$+ ticket totally lost. Unreal.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Berlin via Keflavik
Date FlownJune 2018
Ground Service 12345
Value For Money 12345
no
1/10

"staff clueless and indifferent"

(Canada)

Trip Verified | Flight from Toronto to Reykjavik was cancelled at last minute. I find out only after arriving at airport. Airport staff were clueless and indifferent. Was given an email address to claim refund. Four months later, despite over 20 letters and despite having completed their online claim form numerous times, have only been refunded for my air fare. Have received absolutely zero refund for hundreds of dollars spent on WOW air website booking hotel, tours and airport flybus. Their "customer swrvice" comes down to: delay, delay, deny claim, keep money. My advice: Stay very far away from this terrible company.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Reykjavik
Date FlownFebruary 2018
Ground Service 12345
Value For Money 12345
no
1/10

"did a mistake on the check"

(United States)

Trip Verified | Tel Aviv to San Francisco via Keflavik. Really bad customer service before my flight. I did a mistake on the check in and paid for an extra lauggage that I dont need called the customer service 5 min after I did the charge, spoke with 3 different people for more then an hour. At the end this guy over the phone saying that he cant help me and I wont get my money back. When I asked to speak with a manager they said that he's not available at the moment.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel Aviv to San Francisco via Keflavik
Date FlownJune 2018
Value For Money 12345
no
1/10

"get what you pay for"

(United States)

Trip Verified | You get what you pay for. Long story short the name on my ticket was different from my passport. Obviously a problem but normally easily fixable with other airlines. I was told by the woman on the checkin counter to call customer service and they would fix it. (Three people from my flight had the same issue resolved). I called customer service and was told they couldn’t fix it because my flight was leaving in less than 3 hours. The man hung up on me. I called back. He hung up again. Same guy two more times before they blocked my number. Called from a friends phone. Got through. He heard my voice, and hung up. Then after a while I got through to them and after them stalling for three hours (15 minutes after my flight left) they suddenly were able to change the name! It took 30 seconds to make the change and I lost the flight with no refund.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Dublin
Date FlownMay 2018
Ground Service 12345
Value For Money 12345
no
1/10

"same price as Air France"

(United States)

Not Verified | Although the flights seem cheap, it will end up costing you more if not the same if you booked with a better company and a lot less is included. I bought by ticket for about $550 to go from Newark to Paris but had a 7 hr layover in Iceland on my way to Paris then a 19 hr layover on my way back. I bought it because it was the cheapest flight I could find but after paying an extra $150 jut for luggage it was the same price as if I would have just flown with Air France. Luggage is not included and neither is food and drinks. The seats were not comfortable at all and very little leg room. My seat from Paris to Rejkavik had chips on the floor. They also changed to gate twice on me at the airport and did not inform anyone. Luckily, I went to the information desk to find out what was going on since it was boarding time. The flights attendants are not pleasant, they look at you like something is wrong with you. All four flights with Wow the attendant were all the same. Unless your traveling very light, like only a book bag, then maybe book with them. Other than that, they even charge for carry ons. When I was buying my luggage, which was $75 each way, I remember a carry on being $54 each way. They even check how big your back bag is though and if it doesn’t fit in this little metal thing they have they will charge you. I seriously do not recommend. I could have spent $700 on another flight and had everything included. This trip cost me much more than I wanted it to because no one wants to spend 19 hr in an airport so I rented a car to travel around. For 1 day it was $150 and gas to fill up a smart car which was just under half a tank was $50. Food is also overpriced in Iceland as well. I would definitely average $30 a person each meal.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRejkavik to Boston
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no