WOW air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 579 reviews
3/10
No Skytrax Rating
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8/10

"a very positive experience"

(Ireland)

Trip Verified | San Francisco to Dublin via Reykjavík. I was aware of the extra charges many reviewers have commented on in their reviews. Therefore, when booking I could clearly see the true cost and was aware of additional fees. For two people (My wife and I) we paid €750 for a one way ticket from San Francisco to Dublin with a short stopover in Reykjavik. This included check in luggage up to 20Kg, carry on luggage (10 Kg) and a personal item (rucksack, handbag). This was more than sufficient and the extra fees paid for this luggage allocation are included in the €750. The flight from SFO- Reykjavík was on the Airbus A330 aircraft with a flight time of 8 hrs. Although the leg room was tight, it was by no means uncomfortable, once you took a regular stretch or walk as you should do on any airline. Limited food menu was available onboard. Staff were very friendly and attentive. The one negative was that the universal charge points beneath the seat were not working, however, the staff obliged by charging in their rest area. After a short stopover in Reykjavik we boarded a new Airbus A321 to Dublin and this plane had all the modern comforts of a brand new aircraft. Although we had to pay for food onboard both flights, the difference between travelling with Wow and Aer Lingus was saving in the region of €800 for two people with the stopover adding 2.5-3hrs to the journey. I found the stopover good to break up the journey and this may suit families travelling with children or those who value their Cash at the expense of a few extra hours travel. Overall a very positive experience.
AircraftA330-300 / A321-211
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Dublin via Reykjavík
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a very pleasant experience"

(United States)

Trip Verified | I got scared reading negative reviews and want to offer a different experience. We flew on a XXL (BIZ-Class) ticket from Baltimore to Frankfurt and back and had a very pleasant experience. WoW Air operates one of the newest aircraft fleets and all four planes we flew with were 2016 or 2017 build. Our ticket included priority boarding, seat selection, free luggage, free meal and drink. Nothing to complain about. Staff on the plane was exceptionally friendly and helpful. Now, here seems to be the trick: We did a little research and talked to folks who had flown WoW Air before and got some insights. Make sure you adhere to their luggage requirements. Understand that an XXL seat is a seat of the exact same size as any other seat, but it's in the exit row and gives you the additional leg room. There was mention, however in the magazine that the airline has started to add "real" Business Class seats to their Airbus 300 planes and plans the same upgrades, with confirmed seating option, to their 321/320 fleet. Know that you do not have in-board entertainment unless you bring your own I-Pad or pay 25$ to rent one. Understand that everything, from water to food, will cost you money. So the bottomline: If you pay only $126 on-way to Frankfurt and expect a 5-star service, you'd be thoroughly disappointed and write a review like the ones we read. If you pay about $400, you get the premium treatment and write a review like this. One thing I can't comment on, is how their service develops once something goes wrong, like many reviewers experienced. We may just have been lucky that everything went well.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBaltimore to Frankfurt via Keflavik
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"our flight has been cancelled"

(Canada)

Trip Verified | I had bought a round trip ticket with my girlfriend from Toronto to Amsterdam return via Keflavik. On the way back, we arrived in Schiphol Airport. We lined up to give our luggage and the person helping us informed us that our flight has been cancelled. She could not give a reason for this. We soon after received an email detailing this cancellation. It said it was cancelled due to "operational restrictions". We inquired and it was never made clear to us the reason for this. Either way, alright. Flight is cancelled lets check our options. WOW Air gave us an option of either getting a full refund on our flight, no refund but next available flight (which was in 4 days. I had a huge backpack and they were not willing to make hotel accommodations), or to later file for compensation. My girlfriend decided to opt for a full refund. Fair. She got her money back. I opted to file for compensation. In this case, we had to get back to Toronto in 2 days maximum. We then found the next available flight out. It cost us both around 900$ CAD each. Around $1800 total. So at this point she's out $500 and I am out the full $900. I then wanted to file for compensation. Here we are 8 months later. After waiting and waiting and waiting we were promised $1200 CAD compensation. I said great. That is perfect. However, last second I got an email informing me that the airline did not want to pay such a price and slashed it in half. Now we are only getting $600 CAD which will not come close to even covering my ticket home not to mention the discomfort of sleeping in an airport chair for 2 nights. I am now in the process of inquiring about this. I called a representative who was nice but basically couldn't do a thing but tell me he would speak with his supervisor. Not too confident on the outcome here. If you ever have the idea that WOW is cheaper and you want to save a buck keep in mind there is a good chance you will have to pay much more if anything goes wrong. This is not the only story out there like this. Also, I spoke with my dad who mentioned airlines sometimes cancel flights if they cannot fill the plane. Come to think of it, the group of people that got cancelled were about 10. Very interesting situation if that is the truth.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Toronto via Keflavik
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"by far the worst airline"

(United States)

Trip Verified | Brussels to Los Angeles via Keflavik. This is by far the worst airline. First they told me I have to pay 135 euro for my 1 check in luggage. Ok got a catch the flight. Got into the flight,I asked for water, they asked me to wait, then again I asked they said the CC machine need to be on. They said its 3.75 euro - I have to pay even for a water. Then I asked for food to buy. They said once we start serving we can help you, after long wait here they are 2 sweet lady's asking me if I need anything - I tell them nicely anything and of course CC in hand, they reply no more food available sir, we only have soup. Seats are small and when I say small I mean like no movement possible. I slept only maybe 3 hours with sleeping pill, very noisy aircraft old dirty. Never again ,even if wow is my Last choice I'm passing on. No music, games, tv or similar entertainment and of course no Wi-Fi.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussels to Los Angeles via Keflavik
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will definitely regret it"

(United States)

Trip Verified | Los Angeles to Amsterdam via Keflavik. This company is awful! They will not get their customers back, and therefore, will not make any profit with the way they treat their customers. My mom who doesn't speak English. She couldn't understand why they wouldn't let her on the plane and was trying to get them to talk to someone who could explain what is going on, but they refused to take the phone and talk to someone on the phone who could both help them and help my mom. Although the tickets are cheap, they do not include good customer service. They were rude and unhelpful. I flew with the same airline. Nothing was included in the price of the ticket, not even water or a simple carry-on. If you think you're getting a good deal with the airfare they offer, you will realize you were tricked into thinking that as soon as you purchase your ticket. I have never had a worse experience with any other airline so far. Do not use them or you will definitely regret it.
AircraftWW174/446
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Amsterdam via Keflavik
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No water unless you paid"

(United States)

Trip Verified | By the time we got the baggage and legroom for one it totaled to about the same as much better airlines. Six of us flew to Amsterdam from Los Angeles through Iceland. LA to Iceland is an 8-9 hour flight. No water unless you paid for it. I sat in the dry air for 6 hours before I finally caved in and gave up my credit card. We bought water bottles during the trip and filled them at the airport before our return flight. On the first long flight we didn't know how to recline the seats. I purchased the extra leg room but had to sleep sitting up. No one said anything about the red button until the second flight. The poor guy next to me was 6'4" and couldn't recline. Bring your charger. The outlets didn't work on the return flight. I asked the attendant (once I saw one) about it and she said they would reset it. There was no reset. All six people who flew, we were spread out, had the same problem. The three in premium class had the same problem as the ones in the cheapest seats. Eight hours and the batteries to our phones were dead. We had to charge them at the airport in order to call for our ride. We were in row 16 towards the front of the plane. We were roasting. The group in front were freezing. There was no air control on the return long flight. The staff was selling the duty free products, cigarettes and makeup, during every flight. It was making me nuts. The only good thing about the airline was that the staff looks amazing. Barbie and Ken perfect. They didn't do anything except charge credit cards but, they looked great.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmsterdam to Los Angeles via Reykjavik
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I was so upset"

(United States)

Trip Verified | Los Angeles to Paris via Keflavik. My friend and I checked in three hours early at LAX airport on 12th April for a much anticipated trip to Paris. From the beginning we noticed an uncaring, unfriendly attitude from everyone at WOW. We fell asleep whilst waiting to board (we are both almost 70) and arrived at the boarding 8 minutes before take off and refused boarding! There were two girls there, the first girl was going to let us on but her manager refused, stating they had called us over the loudspeaker twice. This was not true. They could have easily let us on board. This was pure meanness. We were offered no alternative flight and so we lost our money, not to mention the Hotel cost of $150 a night that was already paid. We had to drive four hours back home and look for another flight. We ended up finding one with Air Tahiti two days later and had to pay an additional cost of $500 each. I was so upset I didn't want to fly back with them either so I cancelled my return trip and have not even been refunded the taxes! It couldn't have been worse. This so called budget airline ended up costing me so much money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Paris via Keflavik
Date FlownApril 2018
Ground Service 12345
Value For Money 12345
no
1/10

"Don't be fooled by cheap tickets"

(United States)

Not Verified | Don't be fooled by cheap tickets! You will end up paying the same price, if not more than other airlines. So please save yourself the agony. I purchased my ticket only to find out out have to pay separate charges for bags (they're not cheap). There's no convenience with WOW air. They charge 20$/kilo if you go over and will refuse to check in your bags if you don't pay on the spot. WOW air doesn't provide free food or water. The person seated in front of me woke up coughing asking for water, the stewardess refused to give him the cup until he handed over his credit card and successfully made the payment. If you're thinking about booking because you can squeeze in a visit to the springs during your layover, forget it! It's a hassle and will cost you close to 100$ for 1 person to just reach the city centre.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Reykjavik
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no service on board"

(Canada)

Trip Verified | Toronto to Paris via Keflavik. Worst company, didn't check reviews before, my bad. Don't make mistake, no service on board without paying, you can't get water! Overall more expensive if you have normal airlines flight. Wanted visit Iceland using WOW in the summer, but now cancel all plans. Friends stay away.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Paris via Keflavik
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely miserable"

(United States)

Trip Verified | Keflavik to Paris. First time visiting Europe, age 21, stuck in Paris, because Wow air cancelled the flight. I was excited to try wow air because i love how they offer affordable travel. I was hoping to leave a good review and share recommendations to friends. However I would never ever book again because it is not worth what you end up paying after they cancel your flight home last second. They told me the soonest they could get me out of Paris was a week. I could not stay another week, as I had already been there for 6 days. I had to pay $1,300 to get home to the United States, to Chicago. I submitted a claim on Jan. 9 for reimbursement of my added expenses due to my flight being cancelled and I did not hear back until April 12 when they told me that they are not responsible for reimbursement because the cancellation was due to weather. Even though the plane completed its route all the way to Chicago, without certain passengers on it. They did not even reimburse me the cost of the fare that I paid to get from Paris to Chicago! They cancelled my flight, kicked me off an overbooked flight, and neglected to pay me back for a fare I was unable to use. Absolutely miserable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Chicago via Keflavik
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no