✅ Verified Review
| We were extremely disappointed with the service on our way back to Glasgow from Budapest in December 2016 with Wizz Air. We purchased extra services - such as priority boarding, which was not provided - we were all squeezed into a bus. The driver was not present, the engine was off, the heating was off - we were left waiting outside for 20 minutes (I am in my mid 20s, I was fine standing, but what about elderly passengers?) on a freezing cold bus. Let me point out, the flight is at 6.20 in the morning, so the outside temperature is below freezing. There were no staff at the bus who we could have raised our concerns with. While boarding the staff did not care about maintaining lines / queues / checking priority boarding details, we paid extra and had to queue behind a whole bunch of people without PB to eventually be squeezed into a cold bus. This wasn't my first time flying Wizz, my overall opinion is that the Staff at the airports are not motivated at all - I would even say that they could not care less about the passengers. The organisation of the boarding process is awful, we were met with a rude attitude - especially from the ground handling staff. Obviously this is a low-cost airline, so you are prepared to have some inconveniences, such as small leg room, extreme departure times, ridiculous baggage policies etc. I have flown with Wizz 5 times in the past 18 months - as it is the only direct flight between Glasgow and Budapest, however after the horrific experience last time we have decided to fly KLM via Amsterdam. Would like to point out, the cost is the same, or even cheaper, considering the same hand luggage allowance and the lay over is just about 2 hours at Schiphol. Will be looking to avoid Wizz in the future.