✅ Trip Verified
| Budapest to Madrid. Wizz Air flight 2351 on Wednesday, July 18 left 6 hours 28 minutes late. During that time we were on the plane for four hours, during which time a passenger deplaned for "family" reasons, an extensive security check was done on belongings in the plane, more passengers wanted to deplane (apparently scared by the extensive security check) and then everyone had to deplane. We were hardly instructed on where to go on the way back to the terminal, "go up the stairs", and given no prior instructions on how re-boarding was to take place. In the commotion, five passengers, including me were left stranded in Budapest. For Wizz Air, we were automatically to be blamed, and had to pay for a new ticket if we wanted to reschedule. Perhaps the smart passengers stayed standing in front of the departure screens, but I was told that the plane was expected to take off at 11 PM. After missing dinner and not drinking for hours, I needed to sit down and try to cancel my Madrid hostel reservation online. Then much earlier than expected I heard an announcement. That was the only boarding announcement although two authorized agents stated that "many" were given. It didn't look like any information was given on the screens. The five that took a few minutes more to respond to the announcement could not pass a barrier that was no longer successful in reading boarding passes. There were no agents around that could help. Looking everywhere we asked an orange-clad worker to find someone who after his second call on his cell phone told us we were lucky, that we just had to wait right there at that spot because the airline had to change the crew. But, alas, nobody came for us. Then, to add insult to injury, we were told we had to pay again to reschedule. The other four did that. I refused and tried making all contacts possible to ask them to reconsider. After all, I would have expected that would be the correct thing to do. At this point I have plenty of reason to believe that I will not get my money back, like many before me. If I do, it may only be because I paid with a credit card and my credit card company comes through to protect me. No way I would ever recommend this airline. I never thought I could ever be treated in this way, by an airline or by any company.