✅ Verified Review
| I booked a Wizz Air flight from Birmingham to Wroclaw. They kept all the passengers waiting till the last minute to proceed to the boarding gate. Once they did, they turned everyone around without giving any information, except for the plane not being ready. They kept everyone waiting for 20 minutes and asked to return whatever they bought at the airport and follow them to a Wizz Air customer desk. This is when we found out that the plane never departed from Wroclaw (it was supposed to fly to Birmingham then back) and the flight is being cancelled. Not from the people that were supposed to help us or give out information. My dad gave them a call in Poland as the flight was long cancelled to find out that the plane has a technical issue. All of the passengers had to go through a single service desk. 200 people. 1 desk! The Wizz Air customer service representative loudly exclaimed that he is not going to deal with anyone and will go home if people do not stop asking questions without waiting in line. It was around midnight already and many people did not not know what was going on, lots of them had no way to get home at this hour. Customer service was horrible, they just gave out "your rights" forms with a grumpy look on their faces without answering questions. We had the right to reschedule a flight to some other airport at the closest possible date. Wizz Air is supposed to provide shelter, food and transport in these cases. Do you think they did any of that? They don't care about their customers. When I asked them about it they told me to file a complain online. If it wasn't for kind people passing on information between each other, lots of them would not know what was going on. Luckily I came to the airport with my car, so I was able to book a flight at Luton next morning. What about all these people that did not have an option like that? When I got into the car I called the customer service quoting my rights and asking for help regarding my car park and dealing with the cancellation. The guy I called had no clue what to do in situations like these, he was no help at all. I hang up in anger as they charge ridiculous amounts for the calls. I left the car park, booked another one at Luton and rushed home because the morning flight was at 9am. Thats when I found out that I had a return flight booked back to Birmingham. I called them to get this flight changed as well and they charged me 30 pounds for changing the booking even though I quoted the whole situation. The flight was supposed to take place 3 weeks ago. I still haven't been contacted by Wizz Air to receive my compensation and refund. I called customer support today and they just kept on asking for reference numbers and had no idea which one was correct. Then he informed me I will be contacted within 30 days but he thinks that there is no need for a refund. I am very disappointed by their service, flight quality, the space between seats is so small. The customer service is the worst I have had.