✅ Verified Review
| Burgas to Budapest. I wasted over 5 hours because they failed to provide instructions in a language I could read. After canceling my flight, it's almost impossible to get a response from them in order to obtain the compensation I am entitled to. At the airport, the flight seemed to be delayed somewhat. At 9:45 am I got a message saying the flight had been canceled and I could rebook another one, with no further information. I tried to get information online but the WiFi had crashed under the increasing amount of people in the airport. After waiting in line at the information desk they told me they had no information at the time, but that the airport was closed and it wasn't due to the weather. When asking why the airport was closed, she simply replied: "I can't tell you", hinting that she knew, but I wasn't supposed to. After waiting around around for half an hour or so, they finally announced that we were allowed to leave the airport. I asked what that entailed exactly considering they were saying the flight hadn't been officially canceled, and they said I had to sign in order to receive further information. I asked to read the letter first, but they declined. I signed and received a letter in Hungarian which nobody was able to translate for me. Next they put me on a bus and dropped me off at the departure again. I was told to get in line where I'd paid the exorbitant airport check-in fee of 35 EUR earlier. It was a huge line which was hardly budging. Due to the enormous amount of people, I spent 2.5 hours waiting in line. When I got to the front, the lady told me she had no information. When I asked if there was anyone from Wizz airlines to talk to, she said she didn't know, and I had to queue up at the information desk which had a line of similar length. I expressed my doubts that they would be able to help me there and wanted to record her telling me that I had to go to the information desk so that they wouldn't send me right back. After standing in line for 30 minutes, I was told I had to go back to the place I just came from. The other lady came over and they argued a bit in Bulgarian, without directing attention to me at any time, or explaining anything.