Vueling Airlines

✅ Verified Review | Vueling overbooked this flight from London to Barcelona. I was travelling from Australia to Spain and this was the last of 4 flights over 48 hours with a small child. Vueling bumped me even though I paid my ticked four months ago and arrived at the airport 2 hours before the flight. Vueling also lost my luggage and did not provide me with my statuatory right of care whilst we suffered a five hour delay. We have still not received our luggage 24 hours later. They should be closed down.

✅ Verified Review | The Valencia to Paris Orly flight was delayed to more then 8 hours (from 20h35 to 04h25). In the airport there was nobody to give us any information about what was going on. They were just texting us messages (10 in total), saying that "sorry, your flight is delayed, we're working on it". By midnight, they made us mount to the aircraft, but after half an hour they told us that their team is tired, need rest and thus, we should descend from airplane back to the airport and wait another 4 hours till the next flight. We (about 200 passengers, many with little children) we forced to wait without food and water in the empty cold airport. Vueling didn't offer anything, even breakfast or coffee when we were finally ready to fly at 4h25. No flight compensation were offered. It was the worst flight experience in my life.

I have flown with Vueling many a time, as I currently live in Spain, and I have not had much trouble with them in the past. My only complaints were that sometimes they would send me an email reminding me to check-in online and sometimes they wouldn't. Sometimes the online check-in would allow me to choose seats and sometimes it wouldn't. However, my most recent journey from Paris Orly to Barcelona has made me never want to fly Vueling again. First, the flight was delayed 2 hours and 40 minutes. Then we boarded the plane, one hour behind schedule, and were told we had to disembark, without ever explaining what the delays were from. We were told our flight (originally 8pm) would leave in the morning. They just said the morning. What time? Who knows. They had some hotel rooms available at Charles De Gaulle airport and were going to bus people there, but they did not have enough rooms for everyone nor did they offer vouchers. Luckily I had a friend in Paris I could stay with but I had to pay for transportation to get there. I checked that night and the next morning to see when the flight was rescheduled to leave but there was no information. It just said to go to the airport and that the flight would leave the next day. Someone I overheard the night before said she thought the flight was rescheduled to 9am, so that was all the information I had. I arrived at the airport and found out the flight was to leave at 11AM. The only compensation I received was one sandwich at the first delay and one croissant the next morning. I'm sorry, but that is absolutely ridiculous. I don't understand how a company can be so disorganized as to not alert their passengers of the status of their flight, not the reason for the delay, nor make accommodations or compensations for the inconvenience. You may save $50 on the flight, but you could end up paying for a cab, a hotel, and one less day or work/school, etc. I understand this is not the normal experience, but the utter disorganization makes me nervous to ever travel with them again. I am considering canceling flights I already booked with Vueling.

Ibiza to Paris via Barcelona with Vueling. The Ibiza flight to Barcelona flight was delayed, causing us to miss the connection. No effort was made to rebook us on the next available flight, or ensure the baggage followed ok. No information other than the initial delay announcement was provided. During a three hour period, none of the customer call centers were reachable, putting our calls on hold for an eternity prior to inviting us to call back later. Vueling charge 9cts a minute for the privilege. Worst airline experience ever.

London Gatwick to Barcelona with Vueling. Checked in 3 hours early and it was only 2.5 hours later (after passing immigration) that we found out that the flight had been delayed for 5 hours. No form of contact from the airline - we found out only from the flight schedule displays when we tried to find our boarding gate. It appears they have moved us to their next available flight, offering us no explanation whatsoever and leaving us inside immigration with 5 hours to kill. Definitely won't count on flying with Vueling again.

Barcelona to and then Bilbao to Seville two days later with Vueling. Smart looking cabin, almost full on both flights. Crew allowed me to move to a less crowded row when boarding was completed. Vueling requires payment in order to choose seat (as most European low cost carriers), which I have not done. Did online check-in, however according to their website check in at the airport is free. Tight leg space (185cm height), but flights were short. Departures and arrivals on time. Was considering to buy a drink on board, however trolley passed late, so I did not. Very good value for money (80 EUR for two flights, booked 6 months in advance). Would use again for short haul.

Vueling flight cancelled from BCN to ORY due to air traffic controllers strike. At 01:40 I was sent an SMS directing me to a website for information regarding my 09:20 cancelled flight. The website suggested I go to the airport to “please contact Vueling staff at the airport if you wish to change your flight or request a refund”. I went to the airport at 06:00 and was told to wait in a line that snaked through the end of the airport. During the 4 hours I waited not a single representative of the airline came down the line of hundreds of children, parents and the elderly to let Vueling’s customers know exactly what the status of today’s or tomorrow’s flights was, as in “All our flights to Paris are full for today and tomorrow”, which would have allowed Vuelings customers to make alternative plans. When I arrived at a customer service window I was told there would be no refunds at the window and I must go on-line. “It’s easy”, I was told as he attempted to show me through the glass that separated us, me trying to see the computer screen over the shoulder of a woman standing between us. I assured him it wasn’t all that easy as I had tried to do it before the early morning ride to the airport. I have since spent 45 minutes on Vueling's website searching for the way to do this as “manage my bookings” provides no clue. This is above and beyond the 22 attempted calls made to the Vueling English language customer service department (both from the increasingly tense airport queue and home). All the calls timed out and disconnected after three to four minutes on hold or simply directed me to “call back in a few minutes” before the musical wait. I was told by the customer service gentleman at the airport that I have seven days to request the refund. My bet is it won’t happen.

Luton to Amsterdam with Vueling. I was pleasantly surprised. Of course it's a budget service, but as the flight to Amsterdam is only an hour long I didn't need any frills. Some people have commented on the lack of legroom in Vueling planes. I assume they were on a different aircraft type, as I am 6 foot 2 and was able to stretch my legs under the seat in front and found the flights very comfortable. The one gripe is that my return flight was delayed by 2.5 hours and there was no explanation why. Apart from this, I would fly Vueling again.

Flew Vueling Airlines from Prague to Gran Canaria via Barcelona. Good modern aircraft, friendly staff, greeted and welcomed on board - slightly dirty when I arrived at my seat. I had a long flight ahead of me with a connection so was looking forward to sitting back in my seat - this was not possible - none of the seats on-board reclined. I was even offered emergency exit rows but I said no because I know these seats do not recline for safety reasons. The seats appeared cheap - I was slightly surprised and disappointed - I sat at the back of the plane and no button to recline - not comfortable sitting upright for long periods. Would recommend however not for long flights or with connections.

Flew Edinburgh to Palma via Dublin. Vueling Airlines has not even got the basics right. Not possible to check in online, no through boarding passes issued at either Edinburgh or Dublin for transferring passengers in Barcelona which caused major mayhem at Barcelona resulting in connecting passengers missing onward flight. On top of that there is no control of onboard luggage which delayed the Dublin departure, with passengers carrying 2 or 3 bags onboard. My advice is never book a connecting flight with this airline. Also, the seat pitch at 28 inches is terrible. Point to point travel would obviously be better, I would be very reluctant to choose this airline again.