Vueling Airlines

We travelled with Vueling from Amsterdam to Malaga return for the first and last time with Vueling. I could hardly sit because of the lack of space. The temperature in the cabin was on the way to Malaga terribly high and I felt that I was almost going to faint. On my request the captain lowered it. I was not the only one complaining. The airplane was too late for both flights: no information was given. All passengers had been waiting long before embarking. We were terribly thirsty. It took more than an hour before the cabin crew started to provide passengers with food/drinks, and even half-an-hour more before seat #8 was reached. There was hardly any food onboard. No wine or beer, a few bottles of water were left. On our way back I ate a ciabatta, not very tasteful. No food for vegetarians, so my wife took chips. On both flights it was impossible to understand the captain's English nor that of some of the cabin crew. The front toilet was locked all the time. On our way back we noticed that this toilet was probably the smallest of all planes.

Vueling Airlines from Rome to London Gatwick was a codeshare flight, booked via BA as a return flight on a business trip. Whilst you don't expect vast amounts of room in economy, it's always possible to balance a small laptop on your knees and get some work done. With Vueling there was no chance. There was so little room that you couldn't even extend your table. The man next to me was in so much discomfort with hours knees jammed against the seat in front that he was attempting to put the in flight magazine between his knees and the seat back as padding. Considering this was booked via BA, it feels like you've been cheated as the in flight service is significantly below many of the budget airlines. This is definitely one to avoid.

A dreadful airline. The plane and the flight from Birmingham to Barcelona were fine but getting on it is another matter. At Birmingham, there was no online check-in facility, meaning everyone had to queue, even with no bags to check, and then the desk only opened less than two hours before the departure time. Coming back, there was online check in but we were unable to print out boarding passes. We expected to find a self-service machine at the airport. None available and once again, we had a long queue. Flying with Vueling is like going back to the 1970s. I will not do it again.

Worst experience ever! We took a flight on 1st April from Amsterdam to Luton and the flight was delayed two hours without any announcement! The gates opened on schedule but we had to wait 2 hours past the initial departure time. On the 3rd April we returned back to Amsterdam and again there was a delay of 3 hours! The worst airline ever! No information was given about the delay, no serious apologies, people were left clueless on the airport just waiting for the flight to arrive. I feel worse for people who had to go to other cities and the only option to reach home was by taxi. The expenses that come along with that are even more than the ticket price. Such a terrible experience, and I will never fly with Vueling again.

✅ Verified Review | My daughter is back packing through Europe. She was traveling from San Sebastian to Split with a connection in Madrid and Rome and her bag got lost. It's been 5 days now - Vueling makes it very hard to contact them. They do not return her or my emails either and apparently I cannot reach them from Canada except when I call the head office which telling me it is a problem with my phone company! Which is not, I checked. So my daughter is without the bag which holds everything she needs right now. She is living a terrible experience. Of course there will be the issue to get money back for her extra expenses, which should be interesting. As her far away mother, I am worry and extremely frustrated with the lack of professionalism this company shows. My advise, stay away from Vueling....

✅ Verified Review | Our Vueling flight from Amsterdam to Luton was delayed by 2 hours which can happen, but an airline should keep it's customers informed. From the moment that we arrived at the airport check in desk to the moment we landed we were given very little information and no apology. Bizarrely we still had to check in despite the fact that they have an app that appears to have this facility. The check in procedure took significantly longer than one would expect. Whilst two of the ground staff were friendly, a third was openly rude and hostile toward frustrated customers. We arrived back in the UK at a much later time than we had anticipated after being on a flight where the cabin crew disappeared for it's entire duration, with little or no information available. Refreshments were also unavailable which is understandable given the shortness of the flight. Vueling was a very disappointing experience and one that I hope not to repeat.

Myself and a friend were returning from a wonderful 3 day break in Barcelona to Manchester, we went through passport control and were then left 20 minutes standing on a very cold staircase waiting for a transfer bus to the airplane, after boarding the bus we were immediatlty told that due to there not being enough "Crew" there would be a delay we were then put in a holding room with no exit, no drink or food facilities and no members of staff to inform us what was happening,. After an hour of passengers wandering around and being challenged by surly security staff we were then allowed out of the room and taken back to the original departure gate. Where staff accused us of delaying the plane and demanded to know where we had been (even though we had been in the room where they had put us) essentially through lack of communication between their staff they had lost us! We then had to repeat the process of going through the passport control and gate, eventually we were on the plane and took off 2.5 hours later. The delay if well managed would have been an inconvenience but these things happen, all they had to do was treat us with common courtesy if they had informed us fully what was happening and left us in the departure lounge with food, drink and updated information not many complained. The pilot apologised for the delay but said that there was a crew available and that there had been a technical problem. More confusion? Since returning home I have read other reviews about this airline and my experience appears to be common occurrence, the first and last time I will fly with them.

✅ Verified Review | Booked on flight from Paris CGD to Madrid with kid on 31 March departing 18.50. Upon arrival at CDG airport flight is announced cancelled (only flight cancelled on departure panel in T3). At the same time sms received on mobile indicated flight cancelled due to France strikes (in the national press, indication that CDG not affected by strike). Approx 200 person in front of customer service desk of 1 person. Waiting during 4 hours (from 15.30 till 19.30) still +100 persons in front and many behind us). Call center, web page of Vueling not working. Message on call center indicating to call back. After 4 hours and numerous calls succeed through spanish language option to speak to call agent. They refuse any compensation, hotel arrangements or book us on sister companies like Iberia, Iberia express or BA. Customer service agent indicate they cannot book us either through Barcelona as all Vueling flights between Barcelona and Madrid are cancelled. They also indicate that computers have been down for several hours. They agree to rebook us the next day on direct flight Vueling at 14.55 arriving 16.55 (same flight code VY8205) and they send us by mail new boarding cards. On 1 April, upon arrival and checking for new flight, they indicate that boarding passes are not valid (apparantly the previous day's flight is still open in their system. New boarding passes received, but on waiting list. After new visit to customer support counter, new boarding passes. Flight due to leave at 14.55 is delayed. Plane is still in Madrid, finally arrives 16.30, passengers set on bus towards airplane approximately 17.00. Approx 18.00 all passengers sitting in plane, pilot announced that no co-pilot (he has done maximum hours). At 18.39 with new second pilot on board plane takes off. Finally arrived at Madrid airport at 20.31 (official airport arrival time, curiously on Vueling web 20.22. We did get some free water on board and some voucher for sandwich while waiting in the airport. But compensation for 24 hours delay, extra accommodation, according EU regulation nothing. Recommendation: even amongst low costs airlines there are some good ones and bad ones, you can fly low cost but select those that assist their customers.

Just landed Barcelona on a Vueling flight from Tenerife - horrible, inexplicable lack of competence and service. On arriving at North terminal at 5:45am for 7am departure, we encountered very long check in lines; 50 minutes later, the counter agent gave us our boarding passes, then said we had to take our checked luggage and board a bus to go to the South terminal, explaining that their plane was at the wrong terminal. After another hour, we unloaded and loaded) our luggage from the bus; more long lines for 2nd check in of 150-180 passengers. Finally, in the air (2 hrs late) they proceeded to sincerely apologize but still charged for snacks and drinks (even bottled water). Finally arrived to a luggage fiasco with delays, waiting and repeated luggage carousel changes for another hour. Not once did they have adequate staff out front to explain and advise as to what was going on or to offer solutions.

✅ Verified Review | Vueling overbooked this flight from London to Barcelona. I was travelling from Australia to Spain and this was the last of 4 flights over 48 hours with a small child. Vueling bumped me even though I paid my ticked four months ago and arrived at the airport 2 hours before the flight. Vueling also lost my luggage and did not provide me with my statuatory right of care whilst we suffered a five hour delay. We have still not received our luggage 24 hours later. They should be closed down.