Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1227 reviews
3/10
3 star Skytrax Rating
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10/10

"plane new, comfortable, clean"

(United Kingdom)

Verified Review | Edinburgh to Alicante with Vueling. After reading other reviews I was worried about the airline choice I had made. However, both flights in and out departed on time and arrived at the destinations early. The plane itself was new, comfortable, clean and has leather seats. I went for an XL seat after reading the reviews, the plane was quiet so I tried a normal seat it was all good. I'm very impressed with Vueling and will fly again with them soon
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEDI to ALC
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"gladly book with them again"

(United Kingdom)

Verified Review | Manchester to Alicante return. Outbound we were advised at check-in there were only 26 people going to be on the flight. We waited in the lounge and upon checking the board, our flight status had been changed to a 20 minute delay, which was no big deal. Boarding was very quick due to only having to board 26 passengers. Once we were in the air cabin crew told us to sit where we wanted. The cabin crew were very nice, chatty and smiley. They didn't seem to have a great deal of food or drink on board so choice was limited, but on the plus side which is rare for budget airlines we were offered free water, We arrived in Alicante on time. Return we were delayed by 1 hour, once again didn't bother us. This aircraft looked a little older compared to the outbound flight but certainly not shabby. Cabin crew weren't as smiley as the outbound flight apart from one, but they were attentive enough. This flight was nearly full and fairly uneventful. I hope Vueling continues to operate flights from Manchester. I tend to choose my flights based on price, so if Vueling is still the cheapest when I am booking, I will gladly book with them again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to ALC
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"an absolute shambles"

(United Kingdom)

Gatwick to Rome. Make sure you read the terms and conditions and pay for seat. Vueling regularly overbook seats. They say you can check in at the airport at no extra charge. I am waiting to leave Gatwick (fog delay). Four empty seats for no shows, but have left three friends behind to wait for the next flight as they hadn't prepaid seats. They were in a wait list and first in line to take the no shows. An absolute shambles. I will never fly with them again
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to FCO
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"fly with Vueling again happily"

(United Kingdom)

Edinburgh to Barcelona return. My wife and I had booked Vueling Airlines as part of week long holiday in Salou. Having read poor reviews was a little apprehensive. Pleasantly surprised by smooth, friendly and efficient service. Staff polite and helpful at check in, especially at Barcelona airport where experienced smoothest check in process I have ever experienced. Cabin crew polite, efficient and helpful all through flight. Would fly with Vueling again happily.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEDI to BCN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"seats were so small"

(Germany)

Verified Review | Vueling flight from Firenze to Berlin was on time and check in was great. The seats were so small that I was in pain for the whole way, Cappuccino was from Nestle and cheap for 2.60 Euro. The announcements were mainly in Spanish to my surprise. Not many Spanish passengers, mostly Italians and Germany. Overall, fair value for money.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFLR to TXL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"overall a good experience"

(United Kingdom)

Gatwick to Florence return. This was our first time flight with Vueling Airlines. After reading bad reviews we were a bit apprehensive but all went smoothly. The seats were comfortable, with good service from cabin crew. The flights in and out were on time, overall a good experience and will use again.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to FLR
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a very good experience"

(United Kingdom)

London Gatwick to Rome. Great flight. The seats were comfortable and the aircraft was in good shape. Staff at Gatwick were very efficient and helpful, as were the flight attendants. The flight was smooth and although the cabin was quite warm, all in all it was a very good experience. Thank you.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLGW to FCO
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"crew were very attentive"

(United Kingdom)

No issues on my flight from Edinburgh to Barcelona on 15th September or return on 25th September. Check in at Edinburgh was speedy with a friendly cabin crew and flight left on time. I travelled on Vueling's "excellence" fare which guarantees a front row seat (middle seat empty) with unlimited drinks including alcoholic drinks as well any food you like as part of the fare. Return flight from Barcelona includes priority check in, fast track security and free access to the business lounge. Flight boarded on time from Barcelona but was delayed due to air traffic control restrictions outwith the control of Vueling. Once again the cabin crew were very attentive. Checked several times if I wanted any additional drinks or snacks. Overall I can only say positive things about my flights and would choose to fly with Vueling on my next trip to Barcelona.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEDI to BcN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"most incompetent, uncommunicative"

(Canada)

Barcelona to Seville. Truly the most incompetent, uncommunicative, scattered gate staff and check in procedure I have encountered anywhere. We checked in without boarding passes because the site would not give us one and 2 long distance calls to an agent before leaving Canada told us, you are ok, just show up at the airport and you will get one. we arrive early and there is no seat assigned to us. They oversold. We get on the flight and my luggage doesn't arrive with me, though my friend's does, thank God. For 2 days I called Vueling to see the status. Often the phone never got answered. Their English was horrific so I had to find Spanish people who spoke enough English to understand me then speak to Vueling in Spanish. It took two days for the call to come that my luggage would arrive just in time for our departure to our next destination. They found it. No hint for 2 days that they had found it. No one at the airport told me what I was allowed to buy to subsist until and if my luggage was found.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBCN to SVQ
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"luggage did not accompany me"

(United Kingdom)

Edinburgh to Marrakesh via Barcelona. Plane late leaving Edinburgh. Arrived in Marrakesh to find my luggage did not accompany me. Filled out PIR Form at Marrakesh Airport. Phoned every day to be told 'tomorrow' . Ended up going to the Airport on the Thursday and luggage was to arrive there at 23.00 on the Friday. Collected luggage on the Saturday and this was last day of holiday. Veuling want receipts for everything I had to buy. Unfortunately Marrakesh Markets do not provide receipts so I am out of pocket for sandals, toiletries and emergency clothing required for six days and two taxin trips to the airport! Surely there should be a daily allowance for passengers whose luggage you have lost and it should be an automatic payment and not the rigmarole that you put your passengers through to claim compensation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEDI to RAK via BCN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no