Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
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1/10

"failing to make refunds"

(United Kingdom)

Verified Review | Fuerteventura to Barcelona. Vueling Airlines has cancelled so many flights I've lost count. On this date they switched aircraft and the loading turned into a free for all. Spanish speakers seemed to be 'allocated' seats in their preferred positions, others like us were dumped in the back, and separated, despite paying for up front seats together. Crew ignored any request to change. You get the full measure of how good a company really is by their Customer Service responses. Vueling have made numerous promises to refund excess charges, but despite numerous promises of payment this has never come. I would never book too far in advance or make any large payment to this company, as they appear to be failing to make refunds.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFUE to BCN
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service"

(United Kingdom)

Verified Review | Barcelona to Birmingham. The worst customer service at the airport I have ever had the misfortune to encounter. Further more, on returning home and sending Vueling an email and asking them to comment on the facts I had outlined, they rudely sent a computer generated response stating I was not entitled to compensation. The word compensation or anything alluding to a refund or similar was never mentioned once in my email to them. Their behaviour towards customers is shockingly unprofessional but not unexpected. I will never fly with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBCN to BHX
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"they run such a very poor operation"

(Spain)

Verified Review | Working in Paris and living in Alicante, I travel home for the weekend on a very regular basis. Vueling are never, ever on time which, for a business traveller, is unacceptable. May I also wonder how I can pay euros 77 to fly Paris to Alicante and two days later fly the reverse trip for over euros 200? I travel to Alicante on 10 Nov 2016 and return to work 13 Nov 2016 and the cost is euros 890! I'd love to understand the pricing management and suggest Vueling provide regular business travellers, the folk that keep them going 12 months per year, with some form of stability. As they run such a very poor operation, they expose themselves to the most brutal criticism by being always late, poor inflight food/service/comfort, and rip off fares. easyJet are a refreshing difference, at least they take off on time.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteORY to ALC
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"staff friendly and helpful"

(United Kingdom)

Verified Review | Luton to Barcelona with Vueling. I had an amazing flight, staff were friendly and helpful. From check-in to boarding the flight it was all easy. The flight itself was pleasant and with the announcements the captain and crew kept us informed from start to finish.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLTN to BCN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"most unpleasant flight"

(United Kingdom)

Newcastle to Barcelona with Vueling. First trip to Barcelona and first with this airline. A party of 75 passengers and flight delayed by 4 hours. It was the most unpleasant flight I have endured in my life. Not only were the seats to close together, the staff were exceptionally unpleasant. Apparently there had been no backup crew to travel to Newcastle which caused the delay, is that the fault of the passengers? There was not a welcome and everything they did was quite unprofessional and begrudgingly. This is not the type of service you would expect when the customers are not the cause of the delay. On disembarking one of the passengers left a jacket with their passport which was realised when on the bus to terminal. When the crew were ask in airport they retorted there had been nothing left on the plane. We were not given any vouchers for delay and jacket was recovered from the plane. Quite an exasperating situation. No thanks to Vueling or their staff. Return journey total different experience but will not use this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNCL to BCN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no communication or representative"

(United States)

Verified Review | Plane boarded 2 hours late, with only one engine functioning. Taxied out onto tarmac. Sat 1.5 hours with no air conditioning, crying babies. Deboarded onto tarmac and took busses back to baggage in terminal. Waited over 2 hours for bags. No communication or representative. No email or phone call. No excuse. By the time we went through security again, there was no one at the designated meeting place for information. Vueling has no office or desk in Amsterdam. We now know why Vueling is the third worst airlines in the world. 40% late, and chance of missing connections. It's operated by Iberia, an even worse airline. We booked with another airlines for that flight and return trip. Still have not been reimbursed. They also owe $250 after any two hour delay per European law.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to BCN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"plane new, comfortable, clean"

(United Kingdom)

Verified Review | Edinburgh to Alicante with Vueling. After reading other reviews I was worried about the airline choice I had made. However, both flights in and out departed on time and arrived at the destinations early. The plane itself was new, comfortable, clean and has leather seats. I went for an XL seat after reading the reviews, the plane was quiet so I tried a normal seat it was all good. I'm very impressed with Vueling and will fly again with them soon
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEDI to ALC
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"gladly book with them again"

(United Kingdom)

Verified Review | Manchester to Alicante return. Outbound we were advised at check-in there were only 26 people going to be on the flight. We waited in the lounge and upon checking the board, our flight status had been changed to a 20 minute delay, which was no big deal. Boarding was very quick due to only having to board 26 passengers. Once we were in the air cabin crew told us to sit where we wanted. The cabin crew were very nice, chatty and smiley. They didn't seem to have a great deal of food or drink on board so choice was limited, but on the plus side which is rare for budget airlines we were offered free water, We arrived in Alicante on time. Return we were delayed by 1 hour, once again didn't bother us. This aircraft looked a little older compared to the outbound flight but certainly not shabby. Cabin crew weren't as smiley as the outbound flight apart from one, but they were attentive enough. This flight was nearly full and fairly uneventful. I hope Vueling continues to operate flights from Manchester. I tend to choose my flights based on price, so if Vueling is still the cheapest when I am booking, I will gladly book with them again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to ALC
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"an absolute shambles"

(United Kingdom)

Gatwick to Rome. Make sure you read the terms and conditions and pay for seat. Vueling regularly overbook seats. They say you can check in at the airport at no extra charge. I am waiting to leave Gatwick (fog delay). Four empty seats for no shows, but have left three friends behind to wait for the next flight as they hadn't prepaid seats. They were in a wait list and first in line to take the no shows. An absolute shambles. I will never fly with them again
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to FCO
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"fly with Vueling again happily"

(United Kingdom)

Edinburgh to Barcelona return. My wife and I had booked Vueling Airlines as part of week long holiday in Salou. Having read poor reviews was a little apprehensive. Pleasantly surprised by smooth, friendly and efficient service. Staff polite and helpful at check in, especially at Barcelona airport where experienced smoothest check in process I have ever experienced. Cabin crew polite, efficient and helpful all through flight. Would fly with Vueling again happily.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEDI to BCN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes