Vueling Airlines

✅ Trip Verified | I can't comment on the quality of a Vueling flight because we never got off the ground. When we arrived at SCQ Spain airport on 18/6/23 we found our 18.15 flight to Gatwick was delayed. After a long wait finally the boarding time came up as 20.10hrs, but still boarding wasn't started for around half an hour later. Everyone is now sitting on board the plane luggage in overhead lockers, doors closed when an announcement is made that the staff have now been working for too many hours and the flight is cancelled!! Wouldn't they know that before we got on the plane? We are told to get off the plane and that someone on the first floor would help us. There was someone there, but they knew nothing and didn't know what to tell everyone, they soon disappeared. Every now and then a staff member would appear and the plane load of 200 plus people would converge on them demanding to know what was going on, but still they couldn't tell us anything! This went on till around 22.30hrs gradually people started slipping away as they were getting sick of waiting around they were making their own arrangements for accommodation and travel. We were told by some people who managed to speak to a staff member that they could not offer us another flight to our destination till 23/6/23 five days after we were meant to be there! Exhausted and sick of no helpful answers we gave up waiting, booked our own accommodation that night arriving there starving hungry after 2300hrs. Fortunately someone had the sense to start a WhatsApp group for passengers before people left so we could find out what other people were experiencing. Some people who stayed around and refused to leave had their accommodation that night arranged and paid for them including breakfast, but they didn't get in till around 0100hrs. That should have been offered to everyone immediately. We ended up catching a bus to Porto the next day and flying with another airline the morning after that, so we had to pay for another night's accommodation in Porto. Our travel agent has applied for a refund of our tickets, but there has been none so far 4 weeks later. I applied for EU compensation through Vueling which has been paid. I also applied to Vueling for reimbursement of our accommodation on the night of the cancellation as well as the bus we took to Porto, and the 2 nights lost accommodation in the UK as these were costs we incurred as a direct result of the flight cancellation. They have reimbursed me for the accommodation on the night of the cancellation only so am trying to recoup the rest on travel insurance. I had to supply all my receipts and boarding pass for the other airline to Vueling, I don't know why when all they paid for was the one night. So if you do book with Vueling and your flight gets cancelled don't expect any customer service to help you or full reimbursement of your out of pocket expenses. My advice is don't take the chance. We found the replacement flight with Easy Jet quite good.

✅ Trip Verified | My husband and I were traveling from JFK to Venice. We had a connecting flight from Barcelona to Venice with Vueling. The first problem we encountered at JFK we had to pay for our luggage from JFK to Barcelona and then to Venice even though we did not have to check in our luggage at Barcelona. They charged us 350 Euro for 3 pieces of luggage. They didn't charge us for the weight. They charged by the pieces. Our luggage went straight from JFK to Venice but we were told because it was a connecting flight we had to pay for them from Barcelona to Venice which did not make any sense at all. The flights were delayed going to and coming back. We didn't know that we had to order our meal and pay for it ahead of time. Can you imagine that after your flight was delayed sitting in the airport for several hours and finding out you don't have a meal? Coming back two pieces of our luggage were left behind. We were told that they only have one flight coming out of Venice so we have to wait at least 24 hrs. I will never travel with that airline again.

✅ Trip Verified | Worst flight experience of my life. Its a budget airline, but it was a short haul direct flight from DUB to BCN, so I didn't really mind. The trouble started when my checked luggage didn't arrive at BCN. I followed the airport signage to the lost luggage desk and waited an hour, only to find that the lost luggage desk didn't serve Vueling airlines, and I had to go to another desk hidden way at the other end of the baggage area. The Vueling employee at that desk said she couldn't help me and pointed at a cardboard sign with a QR code to file your own lost luggage PIR report on your phone, assuming you have one. Spent the next day in BCN shopping for new clothes, suitcase, etc, as I had a cruise the following day. 2 days later, I get a call from DUB airport saying they found my bag and I gave them my PIR number. The next day the PIR report says my bag has been located and its on a flight to BCN and I'll be notified when it gets there. Guess what - it never arrived. I've called almost every day and no one can help me or give me any information. Its now been over a month, well past the 21 day limit, and they are still 'reviewing my case' and I have been unable to receive any compensation for my missing luggage. Never again, buyer beware.

✅ Trip Verified | Vueling lost 1 of our 2 bags on a short flight from Barcelona to Amsterdam on July 15th. Terrible service as they are unable to do anything. Can’t claim anything until bag is in possession or after 21 days. I’ll never fly with Vueling again!

✅ Trip Verified | Vueling lost 2 of our 3 suitcases. They were unresponsive and when replied had no information. How you can lose 2 suitcases on a hour short hop flight is unbelievable. My son was traveling to a an international volleyball completion and they lost all of his sports gear. My wife and I were taking a 4 week touring break around Spain and Portugal to celebrate my retirement. They lost all of her belongings on day one. Still heard nothing. Can’t claim anything until 21 days have passed. This airline is a joke. Choose an alternative.

✅ Trip Verified | On time in challenging operating conditions. Kudos to Vueling for operating our flight on time yesterday during the Italian Airport worker's strike.

✅ Trip Verified | They overbooked the flight but didn't allow us to cancel the tickets. Two of us were flying but we only got 1 seat. They were not able to communicate in English and answer our questions, only kept repeating that we cannot do anything and can only wait until the end of the boarding to know if one of us will be denied boarding. Worse still is that we have a connecting flight in two hours, but there's no recommendation of a solution for our situation, they only want to make max. profit out of you and don't even bother to talk to you.

✅ Trip Verified | Checked our family in a non existing row in the plane. Row 32 on a 31 row plane. Once at the airport had to check in again with seats all over the plane. One person to assist hundreds of people, let's say as if no one at all. Once at the gate: plane overbooked, rude staff probably fed up on handling the same situation on most flights since there was two other family in the same situation.

Not Verified | Had the best experience with Vueling Airlines and we used assistance and had the best service there. Wen got off flight straight through, staff were friendly and kind. Will definitely use this service again.

Not Verified | The worst experience ever. The staff lacks knowledge and language and they do not have the slightest level of politeness in dealing with customers. Imagine that you have booked two seats on the plane, then you are surprised that the employee tells you that there is only one seat, then you argue with the staff that you have reserved two seats, and time passes to come and another says to you, "Yes, you are right. You have two seats reserved" and you discover that the first employee is wrong. After that, you have to pay a large amount of baggage fees that do not fit the size of the bags. You reluctantly pay because you would like not to miss the plane. Then when the staff finishes the procedures you missed the plane and worse than that instead of apologizing for their mistake you have to pay for the flight again and the bags again. My vacation was ruined. I advise everyone not to deal with Vueling Airlines at all.