Vueling Airlines

✅ Trip Verified | Venice to Paris. The airline didn’t send me booking confirmation on the email, I had only screen shot of it, I didn’t get email that flight was cancelled, so had no time to arrange new, find out about it in the last minute in the airport. Vueling provide to all passengers new ticket for next day, hotel, food and transportation but it doesn’t worth it as plans was ruined. For myself I’m going to put this airline in black list!

✅ Trip Verified | Brussels to Barcelona. I give Vueling 1/10, because the website does not allow for negative marks, otherwise it would have been 0/10. Funny enough, I did not even get on the plane. And I will now try to never ever get on a Vueling plane. While standing in line at the gate with the aircraft visible, my 21h20 flight was cancelled 5 minutes before foreseen boarding time. No explanations given but a quick message through the speakers « go back to departures hall and find a booking desk ». Knowing there was an SN Brussels Airlines flight for Barcelona the next morning at 06h40, I first made sure to quickly book one the 4 last remaining seats with my smartphone. Not having checked in any luggage as per a good habit, I then just left the airport, avoided mingling with the 200+ passengers who were now angrily shouting at the booking desk in the arrivals hall, and I checked into the nearest hotel. About 2h later, I received an email from Vueling with my boarding pass to Barcelona the next day, leaving in the late afternoon from ... Paris Orly, about 375km from Brussels! Worst airline ever.

✅ Trip Verified | Rome to Dubrovnik. I flew with Vueling as my travel agent booked it for me. My new bag was wrecked completely. Basically, no care what so ever was given to my bag. Vueling do not have a counter at Dubrovnik and none of the numbers on their website worked, so I recorded with baggage delays/lost+found, I was advised it would be very unlikely that Vueling would pay for damage. A damage report was filed and I was advised to provide this to Vueling. After chasing vueling for weeks they advised that they will not cover as I have a damage report and not a product irregularity report! Do not waste your hard earned money on this joke of a Company. They have no care for your items, no apology, no reimbursement of damage, with no Customer Service at all.

✅ Trip Verified | Barcelona to Mykonos. Worst airline in Europe. Expecting a 3 hour delay in my trip. It seems that's their practise and they do nothing about it.

✅ Trip Verified | Barcelona to Paris. I lost my baggage and they are being very irresponsible in helping me to retrieve it. I was supposed to receive it yesterday and I haven't received it until today afternoon. The customer service has no idea who to contact regarding the same.

✅ Trip Verified | Basel to Barcelona. Our flight from Basel to Barcelona was initially delayed, and then cancelled. Judging by their customer service, this airline has poor management and action plan system. Vueling does not have any representative at the airport, all customer relations were handled by Swissport. Hence, all queries we asked regarding the cancellation were replied with vague responses or prompting us to ask Vueling directly. 4 hours after the cancellation and with no clear guidelines, Vueling decided to reroute our flight to the next day from Geneva instead of Basel. We had to travel by bus for 3 hours from Basel to Geneva (organised by them). Once we arrived at Geneva airport, no staff was present to help us with accommodation or transport. Thus, we had to figure this out ourselves by inquiring the information desk. Claims and airline statement request were a nightmare too.

Not Verified | Check in online was straightforward and, unlike some airlines, we were able to check in weeks before our flight. (I just wish the ground crew smiled a bit more but the conditions of the airport probably accounted for that?) Unfortunately, our flight was twenty minutes late arriving in Barcelona; however, they were quite keen to board us fairly quickly to get us away as soon as possible. What happened next was out of the airlines control, but of the ATC in Marseille who were apparently working on a go slow basis. We were kept informed with the situation in Spanish and English; we sat on the apron (so we could depart at a moments notice) where the temperature climbed to approx. 36 Celsius but the crew were prompt in providing cool water and they kept the air conditioning working. Despite an annoying delay, Vueling did their best to ease the situation, and we couldn't fault them for that. As soon as we departed, the crew remained attentive and informative.

✅ Trip Verified | Barcelona to Kyiv. Booked my flight with Vueling company three weeks before departure. My credit card was charged, confirmation email received. Four days prior departure I tried to check in, but received an error message. After a few attempts to my shock I came to find out that my booking was canceled with no notification sent to me! No email of cancellation notification was sent, but I keep receiving their add/news emails. Vueling customer service is unresponsive, no one answers neither phone calls, nor online chat. There is only three days left before my scheduled flight, and no way to contact Vueling to find out what is going on! Needless to say that all my travel plans are tight up to this flight! Literally the worst flight experience ever!! Don’t understand why they are still on the market. Have no words to express my feelings

✅ Trip Verified | Luton to Florence. Pretty awful - flight to Florence delayed shortly before by several hours, then completely cancelled as we walked into the airport. I could see from the staff behaviours in the "zoo" that followed that it was only going to get worse so at the significant expense I felt I had little alternative but to book an alternative flight the next day. Further texts from them indicated that even the replacement flight they had provided to get customers to their destination, effectively a day and a half later, hadn't reached its destination the next evening. I have written to them for compensation, but no response received so I doubt they actually intend any compensation (in contravention of their obligations and consistent with other reviews). Opinions on Vueling I now see are consistently bad so if you actually want to travel as intended I would avoid them; it makes you wonder what the regulator actually does when such dreadful organisations can continue to operate from the UK. No service, no staff service capability, no effective regulation, no compensation and ultimately in our case and many others no actual functioning aeroplane. The thing is if this is indicative of their operational capability, God knows what is going on behind the closed door of what could only be considered a self-evidently dysfunctional organisation.

❎ Not Verified | Madrid to Ibiza. Vueling is by far the worst airline to fly on, very poor customer service, rude, and not helpful at all. Our luggage did not arrive at Ibiza and no one to answer or provide support. The supervisors were not even available to address issues, completely oblivious to customers. To add fuel to fire, they have a super small metallic box for putting hand luggage into to test the size of onboard cabin which is designed to make people pay 70€ extra money. Disgraceful airline, I would not recommend anyone to fly with Vueling!