Virgin Australia

✅ Trip Verified | Worst airline ever, in terms of customer service or even getting them to do anything that's paying them money to get nothing or something paltry. Their check-in machines kept locking me out. I had to pay $300 just for a single piece of additional check-in luggage, and it wasn't over the total weight limit either. And this is just for the return leg only. They changed details like thrice. They refused to take my debit card and I had to argue and prove I was cash broke (show 4 empty wallets) for 30mins before they even attempted to swipe it to pay for above $300 "upgrade", which worked second try after a system error. Their website didn't work. Their Business Class upgrade is somehow cheaper than the additional check-in luggage. The ticket counter flat out refused me before and after trying to check-in at the unmanned kiosks to upgrade my baggage allowance. The phone people refused to talk to me after the website would not let me upgrade the baggage allowance. Also, my return flight was changed with them wanting to simply just not do it with no refunds and charge me a higher amount. However, after some convincing on the phone a few weeks before, they reluctantly rebooked a new return flight only a few hours after the original. It's almost it's my fault for booking a seat on a flight that is not profitable (nobody else booked or not enough cabin count).

✅ Trip Verified | What a pleasant surprise. Always thought VA was a low standard and/or a low cost carrier. We choose for VA because there was a lot of hassle going on with Qantas with exorbitant ticket prices. Given the only 1.15 h flight we gave VA a try. Their lounge was superb. Beautiful tarmac view, good food items, great showers (we arrived from SIN early morning and continued to Tasmania). Priority boarding for business class (only 8 seats in a 2-2 configuration). A fresh and clean plane. Great seats, a lot of legroom. A welcome drink was served. During the flight a more or less complete meal was served including ‘bubbles’. FA was very nice and did her utmost best to provide a feeling of warm hospitality. Remarkable was that the aisle between business class was separated from economy with a barrier (thick cord), purple acrylic glass separated the seats. It felt pretty private. Thumbs up and no doubts choosing VA on future flights again.

✅ Trip Verified | Virgin sent me a text at 4am on the date of my departure Saturday while I was on holiday camping telling me that my flight from Launceston to Adelaide had been cancelled and booked a route for the following day without consultation with me. This route unbelievably required me to leave Launceston at 6.30 am Sunday - despite my being in holiday and having nowhere to sleep, waiting for around 4 hours in Melbourne, then flying to the Gold Coast and from there arriving in Adelaide at 4.30 pm! It would have been almost quicker to catch the ferry and drive. No explanation for the cancellation. Will never fly with them again

Not Verified | Flight VA609 Friday 25. November 2022 11:15 When Boarding, at the gate I have been told that I will not fly today, I have been off-loaded because they are overbooked due to another cancelation. No alternative has been offered, I had to find out on my own. To mention I am flying frequently and spend quite a lot of money with Virgin. I claimed to be put back on this plane (thanks to the lovely ladies from ground staff in the lounge), that is where I am now but not sure where my luggage is or will be. Plane is already 35 min late due to unloading and reloading of luggage.

✅ Trip Verified | They canceled 1 hour before takeoff after checking to the airport. And they were so rude, replacing my seat 5 hours later and saying if you don t take it, you have to fly next day. So I had to accept it even though I had business meeting that evening. They offered refund saying I won t be able to book another airline cause they are all booked. They said it is due to windy condition but there was no sign of wind. Soon I found ticket 1 hour earlier so booked on my phone and asking for refund .. they said they can not refund but give me credit cause it is the weather that got them canceled flight. Even though they offered me refund before, so I had to fight to get refund saying they keep changing their words however they like to. They were not sorry or did not compensate for 5 hour delay. They were rather threatening throughout the procedure. Most unkind customer service at service desk. I hated whole flying experience. Will never fly with them again if I can. And refund has not come through yet ... I will wait and see

✅ Trip Verified | I enjoyed the trip. Check in was easy, as was the bag drop at Melbourne Airport. The flight was slightly delayed, but it was no big deal. The staff were friendly and helpful. The cost only included beverage or food and water, but for such a short flight that was no big deal. Overall a good experience.

✅ Trip Verified | Check in was very smooth and friendly. The plane was slightly delayed but only by a few minutes. Staff were both efficient and friendly. Only water was included, but I managed to purchase a beer and some nuts for a reasonable price. I didn't have to wait long to collect my bags. Overall a very good flight.

Not Verified | I just paid $950 for a flight from Perth to Sydney, it’s over. 4 hour flight and they didn’t even provide us with a snack for free. I strongly believe they should provide passengers a meal on this long flight especially when you are over charging. I will definitely be giving business to Qantas who provide free meals on the longer flights in Australia.

✅ Trip Verified | Worst airline I ever used and will never use again. I was travelling with two kids from Melbourne to Sydney On Sunday. They postponed the flight to Monday. I had no accommodation in Melbourne and had a medical appointment in Sydney on Monday morning. I waited 40mins on the phone to find a solution to my problem. What I got was zero sympathy and support. They also hanged up the phone when I requested the name of rude person I was talking to. Zero customer care. Zero taking responsibility to their mistakes

✅ Trip Verified | Horrible airline. Will not be flying with them again. I was supposed to fly a few days ago with Virgin Australia, but they delayed my flight 15 hours and did not provide a refund. Really unhappy with them.