Virgin Australia

✅ Trip Verified | I had the option of boarding a plane set to depart 1 hour prior to my intended flight which was great. Unfortunately it was delayed by over 40 minutes. Staff were very friendly and helpful. Food was minimal but that's ok given it was a short flight.

✅ Trip Verified | An enjoyable flight. Easy and friendly check in. The plane left on time. Service was friendly and very helpful. The food was limited. Just tea, coffee and water with snacks to purchase but that is no problem given that it was a short flight.

Not Verified | Virgin cancelled our flight from Sydney to Perth on the 14 December 2022, and did not let us know until we arrive at airport, then booked us to Perth via Brisbane and only just made the flight. Then a 10 hour wait before flying to Perth. Arriving at Perth airport the next morning, missing a whole day in Perth, with out of pocket costs for three meals, luggage storage, and taxi fare. We also paid our travel agent $200 extra to get a early flight which was more wasted money.

✅ Trip Verified | I enjoyed my flight. Check in was easy. The plane left on time. The flight attendants were very friendly and efficient. The meal served (Thai Chicken Curry) was very tasty. Maybe they could serve a more substantial sweet than a small chocolate. The wine served was excellent.

✅ Trip Verified | Unfortunately there was a delay of 1 hour. Otherwise a pleasant flight. Easy check in, friendly flight attendants and a clean plane. Possibly they could offer more options for food Eg the option of pre booking and pre paying a meal.

Not Verified | We had booked and had an email confirming meet and assist support for our Autistic son who also has anxiety issues. On arriving at Cairns to check in the details of the support were not on his booking even though we had been assured it was. After speaking to a supervisor our son was taken through security but then left alone at the gate. The agreed support was that he would be taken to the plane, this did not happen. We called Virgin again to reconfirm the support would be in place at Sydney again assured it would be. When he landed at Sydney again no support he had to ask and show the email. He was then meant to be escorted to collect his hold bag and escorted to terminal 1 where he would be handed over to the airline supporting him on his onward flight. What actually happened was he was taken to collect his bag then shown the platform told to get on the train and get off at the next stop. He was then left completely alone. Virgin Australia completely failed in their duty of care for a vulnerable adult

✅ Trip Verified | Flight was delayed due to weather issues, and was rebooked for the next day, delayed again and finally flew later that day. Comfortable flight eventually, and the domestic lounge in Sydney was excellent too. Followed up on missed flight related issues and was handled promptly and very professionally by Roshelyn & Christine the guest relations people. Thank you.

✅ Trip Verified | I enjoyed the flight. There was a slight delay with departure, but that was no big hassle. The staff were very friendly and helpful. There was limited food available (they ran out of juice ) but that was no big deal on such a brief flight.

Not Verified | Not a single time it has been on time, even international flight get delayed by an 1 hour. Flown recently 3 times with it, but every time same issue. I thought previously that it could be genuine reason and booked next time, but no, there management is worst

Not Verified | Flight from Perth to Gold Coast and return 3 days later. Before outbound, selected lowest bid for upgrade to business. Luckily didn't get it on the outbound as realised while boarding, business class looked terrible and definitely not worth paying anything extra money for. Not even sure if they serve food, likely also need to purchase? Anyways, trying to withdraw my bid for the return flight seemed impossible. Links to cancel resulted in error on multiple attempts. Tried logging in again and select lower bid. No contact numbers etc. On the morning of the return flight, I received a congratulations email on the offer accepted for upgrade. At the airport, I explained that I didn't want this. It was very close to impossible, but perseverance and 2 phone numbers later, I got downgraded (nobody can put you through to this department - it's 'separate from Virgin'). However, still had to complete an online refund request form. Did all that, flew normal economy and received an automatic email reply stating receipt of email and a ref no. 2 Weeks later, no refund. Phoned the number in that email. They couldn't understand that ref no. Gave my original flight details, but they couldn't give me the email or phone number of this 'bid-upgrade' department as 'it's separate from Virgin' (again). It's now 2 months later, heaps of emails back and forth and every single email comes back stating their terms and conditions state it's non-refundable. I've used all my points on Velocity accumulated through credit card purchases to clear all my ties with Virgin and out of principle, won't fly them ever again, if I can help it. Even if they are cheaper.