Virgin Australia

✅ Trip Verified | Horrible airline. Will not be flying with them again. I was supposed to fly a few days ago with Virgin Australia, but they delayed my flight 15 hours and did not provide a refund. Really unhappy with them.

Not Verified | Still apparent that Virgin Australia are running ghost flights, flight cancelled at 1am with no explanation. Only option to fly via Brisbane to get to Melbourne 8 hours later. Missed a family funeral but as expected offshore call centre has no appreciation of this concern. Virgin very much a budget airline once again.

✅ Trip Verified | Put in complaint as flight cancelled and when asked for rebooking made it Mon instead of Sun. Then flight cancelled again Mon and airline rebooked for Tues. Already missed 1 day work couldn't miss another. Told had to get back to Sydney for work. Told could get flight to Canberra and then bus back to Sydney. No other options. Told them to cancel booking. Now been told have to wait 12 weeks or more for a refund. Totally unacceptable

Not Verified | Sad to find out that Virgin Australia is still double booking flights, got pushed onto a later one, the lady on the phone changed her story and said it was moved due to maintenance, but I'm at the airport now and of course that flight is still running on time with no issue at all. Feeling pretty inconvenienced at the moment and it made worse when the the lady over the phone to lies to me and can't even admit it. I thought Virgin would be better than Jetstar. At least they already booked me onto the later flight before they sent the email rather than making me deal with it.

✅ Trip Verified | I flew with Virgin Australia from MEL to PER in September 2022. As a Platinum frequent flyer, I have access to the Virgin Australia lounge at Melbourne Airport T3. While I was unwinding at the lounge, VA surprised me with an upgrade to Business! Thank you VA. Whilst VA is only flying Boeing 737-800, the surprise upgrade on the East-West leg meant that I will be fed with delicious food and nicer seats. The seat was comfortable, and has a power point for me to charge my iPad or iPhone. For dinner, I had the chicken parmigiana which was delicious and VA service is brilliant. The crew keeps coming around fo keep us well fed and hydrated. My luggages arrived safely in Perth! Overall, I prefer to fly VA in Australia. The suggestions I have for VA to improve are: 1) Upgrade more fleet to either Boeing 737 MAX or Airbus A320/321 neo; 2) Lend or procure more twin-aisle fleet such as Boeing 787 to expand its route or network of services.

✅ Trip Verified | Plane in a very good condition and clean. Nice and friendly welcome from crew. Flight was on time and safety procedures were done physically. After take-off, inflight service started after 45 minutes from buy Menu, also you could buy Amenity kit. There is Virgin app where you can see flight path and basic games and TV series. Overall very nice flight.

✅ Trip Verified | I enjoyed my flight. The staff were friendly and helpful. Check in was quick and easy. The flight left on time. All food must be paid for which doesn't matter with such a short flight .

✅ Trip Verified | Check in was very easy. There was a slight delay in departure but was no big deal. The staff were very friendly and good humoured as well as very well organised. The food was quite good and the wines served were excellent. Overall a great way to finish a break.

✅ Trip Verified | The flight left on time. Check in was easy and staff were helpful and efficient. In economy Virgin Australia only provide free tea, coffee and water. Everything else must be paid for,.

✅ Trip Verified | On the trip from Brisbane to Gladstone we paid extra in order to pre-booked our seats. When we boarded we were given seats in the back of the plane, no window and no leg room 9my husband is 6ft and my son really close to 6ft). Well my husband had to sit with his legs into the aisle and son stretched his legs in front of my seat, which meant I had to twist myself in my seat. When I asked for the seats I booked and paid extra for I was told travel agents have no authority to book seats, the check in staff decide who sits where and if I don't like it we can get off. There was no snack or refreshments on the flight either - despite this being listed on the itinerary. Staff is extremely rude and when I filed a complaint I was brushed off with we decide what seats we allocate, so take it up with the travel agent. If you don't like it fly a different airline!