"unhappy with the way we were treated"
Alice Root (United States)
Not Verified | We were subjected to a delay that interrupted our onward travel. Due to the delay of the flight out of Hobart, we missed our onward flight from Fiji Airways to Nadi, FJ934. We were also very unhappy with the way we were treated, and we were not kept notified of what was happening. There were no status notifications announced that we were able to hear, any announcements were spoken so rapidly and unclearly that we couldn't understand a word said. We only saw people finally boarding, so went to the gate and jumped on board after over an hour delay, with no information. There was one flight attendant who was very helpful (I wish I knew her name), but others were brusque and rude. We talked to the helpful attendant in flight, and asked if they would make an announcement to request that people remain seated to allow those with close connections to deplane first, but apparently the captain refused the request, as it was never made. There was no communication from the cockpit, and that bothered me, as I like to hear what the weather and landing is expected, it helps reassure me, as a nervous flier, that the Captain has things well in hand. Also, it seemed a rough and scary landing, even though the weather was clear and not very windy, as far as I know. All in all, a very bad experience, and the gate for our Fiji flight was closed by they time we made it there. As a result, we had to spend the night in Melbourne and had hotel, dinner and breakfast expenses. We asked for some compensation for our rude treatment and delay resulting in increased expenses, but this was again, rudely denied.
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Hobart to Melbourne |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Overall a good flight"
148 reviews John Curtain (Australia)
✅ Trip Verified | Check in was easy with friendly and efficient staff. The departure was a little delayed, but this was no big issue. The staff were very friendly and helpful. The seat was quite comfortable and baggage collection fairly prompt. Overall a good flight.
Aircraft | Boeing 737 800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Melbourne |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"it was a good flight"
148 reviews John Curtain (Australia)
✅ Trip Verified | Unfortunately my flight was cancelled, which was a bit annoying. at least I was informed the night before and was able to choose a flight at about the same time. Check in was a bit haphazard. It was hard to find the right queue. Otherwise it was a good flight ; good cre , on time departure and quick pick up of baggage.
Aircraft | Boeing 737 800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"staff were friendly"
148 reviews John Curtain (Australia)
✅ Trip Verified | A very enjoyable flight. Easy check in, the flight left on time and staff were friendly and well organised. The flight left right on time. My only minor issue was that baggage collection was a bit slow.
Aircraft | Boeing 737 800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Melbourne |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a great travel experience"
148 reviews John Curtain (Australia)
✅ Trip Verified | I arrived early and was given the option of leaving on a flight 1 hour earlier. Easy check in, friendly and helpful staff and the plane departed on time. Only water, coffee and tea is available for free which is no issue on such a short flight. Thanks for a great travel experience.
Aircraft | Boeing 737 800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
" Staff were very friendly and helpful"
148 reviews John Curtain (Australia)
✅ Trip Verified | Check in was easy. Unfortunately the flight was delayed by over an hour - it could have been worse. Staff were very friendly and helpful. The only beverages offered for free were tea, coffee and water. All other drinks and food had to be purchased. This was no issue as it was a very short flight. Once I arrived in Melbourne baggage collection was very prompt.
Aircraft | Boeing 737 800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Adelaide to Melbourne |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I enjoyed the flight"
148 reviews John Curtain (Australia)
✅ Trip Verified | I enjoyed the flight. The departure was on time, check in was easy and the staff were most friendly and helpful. The only free food and drink available was water, coffee and tea, which is no issue on such a short flight. Perhaps Virgin should also offer passengers the chance to pre purchase meals as Jetstar does. This would be particularly useful on longer flights.
Aircraft | Boeing 737 800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Adelaide |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Virgin seems like the new Jetstar"
E Dorsen (Australia)
✅ Trip Verified | First flight taken since COVID. Virgin seems like the new Jetstar. Flight was 2 hours late taking off and most of that 2 hours was spent sitting on the tarmac with announcements made by pilot that they were waiting for the final sign off from engineers. It was hot and we were travelling with our 83 and 92 year old parents. No water was offered during this time. They were starting to feel unwell. We were towards the back of the plane and no meal items left by the time the food trolley reached us. Not the fault of any of the staff but we had anticipated arriving in Brisbane by 1pm and having lunch there but instead we hadn’t even taken off. Not a great start to our holiday.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Melbourne to Brisbane |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Good luck to the new CEO"
Brendan Lohman (Australia)
Not Verified | Horrendous, international 8 hour leg with no food and all the drinks ran out (alcoholic and non-alcoholic) about 3/4 across to Tokyo. No inflight entertainment, no pre-purchase comfort options, this carrier is operating somewhere between low cost carrier and Bobs back country bogan general aviation charter business. Good luck to the new CEO, she won’t be getting paid from my hard earned being spent on tickets ever again.
Aircraft | Boeing 737-800 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Brisbane to Tokyo via Cairns |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"customer service is non existent"
L Warren (United Kingdom)
✅ Trip Verified | A long time user of this airline, 20 years. Historically, they have been fine. This time the problem was with the ground staff, and their handling of the matter. Their policy change meant my normal travel with items were taken away, value over $200 Aud. A pain, but not a big deal. During this process I was ridiculed by a member of staff, and promised follow up emails from manager. Since hearing nothing from the manager, I escalated the matter. Virgin Australia simply blank and ignore my emails and phone calls, their customer service is non existent, even at higher levels when the matter is escalated. It appears the company does not care about the service they are providing. People are now increasingly looking for decent, at a bare minimum, customer service, so with the above situation I cannot recommend Virgin Australia. My next domestic flights are booked with Qantas as a consequence.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Gold Coast to Sydney |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |