Virgin Australia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 995 reviews
5/10
4 star Skytrax Rating
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2/10

"unhappy with the way we were treated"

(United States)

Not Verified | We were subjected to a delay that interrupted our onward travel. Due to the delay of the flight out of Hobart, we missed our onward flight from Fiji Airways to Nadi, FJ934. We were also very unhappy with the way we were treated, and we were not kept notified of what was happening. There were no status notifications announced that we were able to hear, any announcements were spoken so rapidly and unclearly that we couldn't understand a word said. We only saw people finally boarding, so went to the gate and jumped on board after over an hour delay, with no information. There was one flight attendant who was very helpful (I wish I knew her name), but others were brusque and rude. We talked to the helpful attendant in flight, and asked if they would make an announcement to request that people remain seated to allow those with close connections to deplane first, but apparently the captain refused the request, as it was never made. There was no communication from the cockpit, and that bothered me, as I like to hear what the weather and landing is expected, it helps reassure me, as a nervous flier, that the Captain has things well in hand. Also, it seemed a rough and scary landing, even though the weather was clear and not very windy, as far as I know. All in all, a very bad experience, and the gate for our Fiji flight was closed by they time we made it there. As a result, we had to spend the night in Melbourne and had hotel, dinner and breakfast expenses. We asked for some compensation for our rude treatment and delay resulting in increased expenses, but this was again, rudely denied.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHobart to Melbourne
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Overall a good flight"

(Australia)

Trip Verified | Check in was easy with friendly and efficient staff. The departure was a little delayed, but this was no big issue. The staff were very friendly and helpful. The seat was quite comfortable and baggage collection fairly prompt. Overall a good flight.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"it was a good flight"

(Australia)

Trip Verified | Unfortunately my flight was cancelled, which was a bit annoying. at least I was informed the night before and was able to choose a flight at about the same time. Check in was a bit haphazard. It was hard to find the right queue. Otherwise it was a good flight ; good cre , on time departure and quick pick up of baggage.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"staff were friendly"

(Australia)

Trip Verified | A very enjoyable flight. Easy check in, the flight left on time and staff were friendly and well organised. The flight left right on time. My only minor issue was that baggage collection was a bit slow.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a great travel experience"

(Australia)

Trip Verified | I arrived early and was given the option of leaving on a flight 1 hour earlier. Easy check in, friendly and helpful staff and the plane departed on time. Only water, coffee and tea is available for free which is no issue on such a short flight. Thanks for a great travel experience.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

" Staff were very friendly and helpful"

(Australia)

Trip Verified | Check in was easy. Unfortunately the flight was delayed by over an hour - it could have been worse. Staff were very friendly and helpful. The only beverages offered for free were tea, coffee and water. All other drinks and food had to be purchased. This was no issue as it was a very short flight. Once I arrived in Melbourne baggage collection was very prompt.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAdelaide to Melbourne
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I enjoyed the flight"

(Australia)

Trip Verified | I enjoyed the flight. The departure was on time, check in was easy and the staff were most friendly and helpful. The only free food and drink available was water, coffee and tea, which is no issue on such a short flight. Perhaps Virgin should also offer passengers the chance to pre purchase meals as Jetstar does. This would be particularly useful on longer flights.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Adelaide
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Virgin seems like the new Jetstar"

(Australia)

Trip Verified | First flight taken since COVID. Virgin seems like the new Jetstar. Flight was 2 hours late taking off and most of that 2 hours was spent sitting on the tarmac with announcements made by pilot that they were waiting for the final sign off from engineers. It was hot and we were travelling with our 83 and 92 year old parents. No water was offered during this time. They were starting to feel unwell. We were towards the back of the plane and no meal items left by the time the food trolley reached us. Not the fault of any of the staff but we had anticipated arriving in Brisbane by 1pm and having lunch there but instead we hadn’t even taken off. Not a great start to our holiday.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Brisbane
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Good luck to the new CEO"

(Australia)

Not Verified | Horrendous, international 8 hour leg with no food and all the drinks ran out (alcoholic and non-alcoholic) about 3/4 across to Tokyo. No inflight entertainment, no pre-purchase comfort options, this carrier is operating somewhere between low cost carrier and Bobs back country bogan general aviation charter business. Good luck to the new CEO, she won’t be getting paid from my hard earned being spent on tickets ever again.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBrisbane to Tokyo via Cairns
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"customer service is non existent"

(United Kingdom)

Trip Verified | A long time user of this airline, 20 years. Historically, they have been fine. This time the problem was with the ground staff, and their handling of the matter. Their policy change meant my normal travel with items were taken away, value over $200 Aud. A pain, but not a big deal. During this process I was ridiculed by a member of staff, and promised follow up emails from manager. Since hearing nothing from the manager, I escalated the matter. Virgin Australia simply blank and ignore my emails and phone calls, their customer service is non existent, even at higher levels when the matter is escalated. It appears the company does not care about the service they are providing. People are now increasingly looking for decent, at a bare minimum, customer service, so with the above situation I cannot recommend Virgin Australia. My next domestic flights are booked with Qantas as a consequence.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGold Coast to Sydney
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no