Virgin Australia

✅ Trip Verified | I arrived early and was given the option of leaving on a flight 1 hour earlier. Easy check in, friendly and helpful staff and the plane departed on time. Only water, coffee and tea is available for free which is no issue on such a short flight. Thanks for a great travel experience.

✅ Trip Verified | Check in was easy. Unfortunately the flight was delayed by over an hour - it could have been worse. Staff were very friendly and helpful. The only beverages offered for free were tea, coffee and water. All other drinks and food had to be purchased. This was no issue as it was a very short flight. Once I arrived in Melbourne baggage collection was very prompt.

✅ Trip Verified | I enjoyed the flight. The departure was on time, check in was easy and the staff were most friendly and helpful. The only free food and drink available was water, coffee and tea, which is no issue on such a short flight. Perhaps Virgin should also offer passengers the chance to pre purchase meals as Jetstar does. This would be particularly useful on longer flights.

✅ Trip Verified | First flight taken since COVID. Virgin seems like the new Jetstar. Flight was 2 hours late taking off and most of that 2 hours was spent sitting on the tarmac with announcements made by pilot that they were waiting for the final sign off from engineers. It was hot and we were travelling with our 83 and 92 year old parents. No water was offered during this time. They were starting to feel unwell. We were towards the back of the plane and no meal items left by the time the food trolley reached us. Not the fault of any of the staff but we had anticipated arriving in Brisbane by 1pm and having lunch there but instead we hadn’t even taken off. Not a great start to our holiday.

Not Verified | Horrendous, international 8 hour leg with no food and all the drinks ran out (alcoholic and non-alcoholic) about 3/4 across to Tokyo. No inflight entertainment, no pre-purchase comfort options, this carrier is operating somewhere between low cost carrier and Bobs back country bogan general aviation charter business. Good luck to the new CEO, she won’t be getting paid from my hard earned being spent on tickets ever again.

✅ Trip Verified | A long time user of this airline, 20 years. Historically, they have been fine. This time the problem was with the ground staff, and their handling of the matter. Their policy change meant my normal travel with items were taken away, value over $200 Aud. A pain, but not a big deal. During this process I was ridiculed by a member of staff, and promised follow up emails from manager. Since hearing nothing from the manager, I escalated the matter. Virgin Australia simply blank and ignore my emails and phone calls, their customer service is non existent, even at higher levels when the matter is escalated. It appears the company does not care about the service they are providing. People are now increasingly looking for decent, at a bare minimum, customer service, so with the above situation I cannot recommend Virgin Australia. My next domestic flights are booked with Qantas as a consequence.

✅ Trip Verified | A pleasant way to end my stay in Sydney. The FF flight left on time, check in was easy, the plane was clean and well maintained and the staff very friendly and efficient. Only coffee, tea and water were included, which is no problem for such a short flight. Food was available for purchase. It would be great if Virgin gave passengers the opportunity to pre purchase meals. This would be especially worthwhile for flights departing at lunch and dinner.

Not Verified | A functional flight. Full so not much room. Complimentary tea, coffee and water is provided Ground staff were helpful, encouraging us to reduce the weight of one suitcase to avoid a fee. Baggage collection was a breeze at Launceston.

✅ Trip Verified | I booked the flight and was given the option to take an earlier flight. Unfortunately this flight was delayed by an hour! On the positive side, check in was easy, the staff were friendly and the aircraft was clean.

✅ Trip Verified | Even though Virgin Australia sounds reputed, this is the worst experience I had. Came to Sydney airport to fly to Melbourne on 25th Jan and flight got cancelled. They gave me another one on next day 11.30am. Then received a message saying it is delayed. Came airport, flight is cancelled again. Went to service desk, all they had to say was “we apologize and there is nothing else we can do”. My whole long weekend was ruined thanks to Virgin Australia