Vietnam Airlines

Flying to VN from MEL was fantastic. It was an 8 hour flight and I was able to sleep comfortably. The food was ok. The entertainment was fantastic although it would have been better if they have added more kids / family movies. The staff service was marvellous and the bathroom toilets were also clean and had no problems. Overall fantastic flight good entertainment and amazing comfort. I highly recommend Vietnam Airlines.

We did a few flights both domestic and international. The domestic planes are more comfortable than the international! Business class on short trips (1hr) is nice but really not all that different. Save your money. As for international I would not fly economy again if at all. Definitely spend the extra $$ and be comfortable for an almost 9 hr flight (Melb - Saigon). We were flying on Qantas flights on a VA plane. The staff are surly but it's no wonder. The planes are filthy and old and there is no fresh air in the cabin. After 9 hours the cabin reeks and someone vomiting didn't help but no fresh air? First drinks are ok but then on the second round you get Pepsi water or juice. Out of a big bottle. So hygiene? No amenity kits at all- not even an eye mask. Extremely poor food. Now I know why people fly the other airline. With 2 weeks between flights there was no difference in entertainment and choices are very limited.

MEL-SGN-CDG and return. We decided to try Vietnam Airlines as they offered Australia to Europe flights at a significantly lower price to other airlines I've used in the past. We got what we paid for and nothing more. Note that Australia and Europe flights aren't timed to connect with each other which means a 16 hour layover in each direction. This worked out well as we were able to exit the airport stay at a nearby hotel and freshen up before the connecting flight while our bags remained in transit. The only problem with this is you need to purchase apply for a visa before leaving MEL which can up to 140 AUD on top of the fare. The MEL-SGN flights on the A330 were fine however the 777-200 on the SGN-CDG leg is looking very tired. The seat back IFE is limited and works in channels rather than on demand. Most of the cabin crew could not speak much English. The food out of MEL and CDG was okay but the food out of SGN was terrible. Would fly with Vietnam Airlines again once they begin 787 flights.

Vietnam airline is one of the cheapest airlines to fly from Paris to Cambodia but the quality is bad. We did an upgrade to premium economy with my kid. The lights and TV entertainment worked the first hour and then it was dark until the end. The staff couldn't do anything as the flight was full. There was no space in the lounge area to benefit from any light. So 10 hours flight with no light to read a book or TV of any kind is a bit much for an adult let alone with the kid. I felt a bit ripped off and I am crossing my fingers really hard for my flight back to Paris in December where I will surely stick to the economy class. The service is basic as is the food.

Very impressed with level of service Hong Kong to Hanoi Food excellent esp seafood staff friendly and professional. Flight on time out and return. Very good ticket price.

Flew from Paris to Taipei via SGN. The flight was late leaving CDG without explanation and passengers were still boarding when the scheduled departure time came and went. The flight was an hour and half late getting to SGN and there were several passengers at risk of missing their connecting flight. While the plane was still taxiing on the runway the flight attendants took passengers with urgent connections up to the front for quicker disembarkation but without announcing to the rest of the passengers. Most other passengers began to get up and grab their bags and took the flight attendants over 5 minutes to start telling everyone to remain seated.

There was no entertainment on the way out on 3rd Oct 10.10am flight Gatwick and on my return on the 17th 10.15pm from Saigon - still no entertainment and I was not the only one where the screens did not work. Please service your equipment over 10 hours with no music or films can be very boring.

SYD-SGN-CDG and LGW-SGN-SYD. Legs to/from Sydney A330. SGN-Europe on 777-200. All flights landed on time. I found the seats comfortable and was able to sleep on most legs. Food was plentiful although not 5-star. Crew attentive. As previously mentioned lounge at SGN very basic. On the return leg the day stay in the Ho Chi Minh hotel is a big bonus. The only real negative which must be addressed by the airline is the very old business class seating on the 777. On my flight from LGW/FRA 3 seats did not recline and as the cabin was full resulted in three (understandably) very disgruntled passengers. It is simply not good enough to pay the large business class premium for a broken seat for 12 hours (and not fair on the crew either who bore the brunt of it).

I found the poor reviews on business class flights quite unfounded. We travelled from Sydney to London and found the trip excellent value for money. The service and food was excellent. The seats on the second leg were older style and not the shell style on the first leg but were still comfortable. The seats do not recline to 180 but are close enough that it doesn't matter. I could still sleep on my side and that is key for me. The lounge used in Sydney is Qantas and is great the lounge in Ho Chi Min is average. Compared to other business class seats and lounges yes Vietnam is behind the others however for the price you should compare to premium economy as that is the price you pay. In which case this airline is way ahead for me for value for money.

Kuala Lumpur to Ho Chi Minh onward to Nha Trang 20th February. After flying constantly with this airline around South Asia their flight timings changed. Ground staff and flight staff give the poorest service of any airline. Safety briefing often stops and is not continued. The airline lounges are of poor quality are dirty and staff are unhelpful. Try and find a better airline.