Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 505 reviews
6/10
4 star Skytrax Rating
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4/10

Vietnam Airlines customer review

(United Kingdom)

I took 2 domestic flights during May both on A321s. Seats are comfortable especially as I was able to secure a seat in the emergency exit row so enjoyed a few inches extra leg room. Both aircraft's clean and well kept. Both flights were on time which was good. However you only get a bottle of water on these flights and the crew did the minimum. On both flights once they had handed out the drinks the crews disappeared until just before landing. I also thought that their attention to ensuring passengers had seat belts on and had stopped using their electronic devices at the time requested was minimal. At least baggage claim at both destinations was prompt but all in all I was not impressed and would avoid them if I went to Vietnam again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Vietnam Airlines customer review

(Australia)

Flew return Sydney-Hanoi via Saigon. Everything was on time and the luggage arrived. There was an army of staff waiting in Saigon to direct the Australians catching the connecting flight to Hanoi. They collected our luggage for us to transport it to the Domestic Terminal and they drove us in a bus even though it was a short walk. I found all meals onboard delicious. The 9 hour flight went by extremely quickly because there were plenty of movie choices. My only disappointment was when I flew VN from Saigon-Bangkok last year they gave us bottles of water for the Sydney flight they were filling up very small cups only.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Vietnam Airlines customer review

(United Kingdom)

Gatwick-HCMC. Departure time brought forward 3 hours what should have been a direct 12.5 hour flight was to become 16.5 hours. Despite checking in 3 hours before departure and being 2 of only 42 Gatwick boarding passengers were told that all seats were taken prior to our arrival and nothing offered with extra legroom. Asked why we were unable to book seats online told system not available as yet - although it appears that those boarding at CDG some 5 hours later were able to. Unable to check-in luggage for internal connections at HCM. Service onboard miserable. Sent my prawns back as they were tepid and received tepid chicken instead. Sent it back. Aperitif arrived after dinner. Video system not working. Refused to eat yet again tepid breakfast and couldn't get off quick enough on final arrival at HCMC. The thought of another 16.5 hour journey is ruining my idea of a relaxed holiday.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Vietnam Airlines customer review

(United Kingdom)

Gatwick to Hanoi and HCM to Gatwick. Also used for internal flights. Booked as direct flights to/from Vietnam but were changed at last minute. We were required to stop and disembark at Frankfurt on way to Hanoi and on the return leg we stopped at CDG for 1.5 hrs. Planes tired and inflight entertainment limited for a long haul flight. No vegetarian meals provided on internal flight - told that these should have been booked in advance but were not made aware of this prior to flight. On return leg requested aisle seat not provided and a baby basket was erected in front of our seats for another passenger without any prior warning or consultation and which trapped us into our seats. Staff could not have been more unhelpful in resolving. Generally found the staff (whether inflight or at check-in) unfriendly and not willing to listen or assist. Would not recommend for international flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Vietnam Airlines customer review

(Australia)

Travelled to UK/Europe with very few complaints. Very first flight delayed 5 hours meaning we missed our connection in Ho Chi Minh but that was because of a typhoon and although it was a little chaotic when we arrived the airline put us up in a lovely hotel and paid all our meals until we left the following night. Yes the seating is a little cramped the meals average the entertainment system a bit hit and miss but all flight staff seem friendly and helpful and the price was great.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(United Kingdom)

BKK-SGN-BKK Business. This was a short flight but a reasonably pleasant one. Service was good form crew. On short flights hot meals were served with drinks and refills. There was no need for entertainment so did not pay attention. Planes were A321 - fairly new and clean. No problems on either flights. Lounge at Bangkok was Louis Tavern (a CIP lounge) and fairly basic and VN airlines (Skyteam) lounge at SGN which is bigger and better equipped. All in all good flights.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Vietnam Airlines customer review

(United Kingdom)

Flew from Gatwick to HCM. The whole plane was very scruffy the food and entertainment out was ok though only Asian breakfast available and the staff were on the whole pretty good however on the flight home the entertainment system didn't work the food was poor and if possible the plane was even scruffier than the one we flew out in. On the whole until the upgrade their fleet I would not fly with them again. Even if it means having a two stop flight it would still be more desirable than flying with VA.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Vietnam Airlines customer review

(United Kingdom)

Flew Gatwick to Hanoi in Deluxe Economy. Possibly the worst quality aircraft I have ever been on. Tatty seats with the covering on the arms falling off dirty and uncomfortable no padding left in the seat cushion and for 11 hours it was uncomfortable. To create a deluxe economy class they have simply removed one row of seats from the economy cabin to give a greater seat pitch no extra width or any other perks whatsoever. Flight attendants were okay food average and inflight entertainment worked. Overall for the extra we paid not worth the money. I would rather fly via Bangkok on a quality premium economy than waste my money with VA again.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Vietnam Airlines customer review

(Thailand)

Bangkok-Hanoi-Seoul-HCMC-Bangkok. Flights from and to Vietnam operated by A321. Check-in was fast onboard was clean new with generous leg room. Food was nice with one drink round. Staff were helpful some robotic but not rude. Flight to Korea on a wide-body A330 new nice interiors very comfortable seats and AVOD with a good selection of films. Same food as on short flight. Return flight however was on B777 with old interior very cramped uncomfortable hard seat and leg room smaller than A320s - all head rests were not functional. Food was good and crew of a good standard. Overall the experience including transit was acceptable. All flights on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(Australia)

Domestic flights are great - I have flown them for the past 3 years usually doing at least 3-4 flights each year and both in Economy and Business Class - flights always on time and the staff were helpful and courteous.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes