Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 536 reviews
6/10
4 star Skytrax Rating
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1/10

Vietnam Airlines customer review

(United Kingdom)

LGW-HCMC 1/12/12 - Flight was 5 hours delayed whilst awaiting boarding advised we would be further delayed. Finally boarded flight - firstly discovered av equipment was not working screen jammed on child's game no option to shut screen off completely. Having read previously reviews I ensured I had sufficient reading material. However raised matter with cabin crew - response was a shrug of the shoulders from first member of staff. Discovered the overhead reading light also not working so despite having a back up plan this fell foul of Vietnam Airlines also. The member of staff returned to me a period of time later advising she had spoken to the purser who informed that no options for an upgrade or alternative seating were to be offered. Managed to utilise inflight newspapers to cover screen which was not attended to by staff. I do not believe that the cost of my flight was particularly low when compared with other airlines. It is unfortunate that my return flight is also with this carrier however I am giving this as little thought as possible to ensure it does not affect my vacation.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Vietnam Airlines customer review

(United Kingdom)

LGW to HCMC return. Outward flight delayed 5hrs due to technical issues with dated B777 aircraft. Cabin crew were unfriendly however did provide food and drinks on request. Aircraft was dirty damage can be seen all around the cabin and the inflight entertainment was old and did not work both ways. Seats are old and uncomfortable however the flight was fairly smooth. Return flight delayed 9hrs due to technical issues with the aircraft again. This was the same aircraft as the outward flight so cabin quality was the same however the cabin crew were better on the return flight and provided a good service. The food was fine although they did run up of the European option as it was popular on the return flight. Due to the delay the airline put passengers up in a hotel overnight which was of a good standard. Final comments are that we were very concerned on the return flight due to the nature of the delays being technical issues with the aircraft and other posts here suggest that this is not unusual on this route. I will not fly long haul with this airline again however we had a good experience of an internal flight which I will comment separately. All luggage was received promptly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Vietnam Airlines customer review

(Vietnam)

HUI-HAN on a newish A321. Left on time and luggage came out fast. Might as well not bother having FAs on board though since all they do is give you a bottle of water and sit down and relax for the rest of the flight. Would be nice to have a few more beverage options if VNA really want to distinguish themselves from competitor airlines. At the very least they should offer tea/coffee.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(United Kingdom)

Phu Quoc island to Can Tho - this 40 minute flight was good. The plane seemed new and I would happily fly Vietnam Airways domestic based on this experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Vietnam Airlines customer review

(Vietnam)

Flew HAN-SGN on an old but clean B777. Flight left on time and luggage came out fast. The inflight food and beverages were a disgrace though. Apparently only water and Pepsi will be served now on this route! Not even a cup of tea or coffee. Frankly this is a disgrace given that the airline have recently increased their fares. Food consisted of a revolting vacuum packed sandwich with low quality meat. Given that they now have more competition than ever on this route you'd think they'd be trying to improve their service not make cut backs and provide their passengers with less options. Very disappointing. The quality of the food in their lounge is also terrible.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Vietnam Airlines customer review

(Vietnam)

Bangkok - HCMC. Plane was fairly new but already showing damage to seats lockers etc. People using phones on takeoff and landing without any action from the crew. On arrival the aircraft was parked (finally after a 15 min delay) far out on the boundary then a further 20 minute delay before disembarkation. The airport ATC is a disaster.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Vietnam Airlines customer review

(Taiwan)

Round-trip from Taipei to Siem Reap via Ho Chi Minh City. No long lines at check-in. All the planes (A321) seemed new inside and out and were quite roomy inside. I am tall and was especially happy with the amount of legroom. All of my seats were almost like Economy Plus seats on United Airlines. All flights left on time and arrived earlier than expected. The flight crew were not particularly friendly but were efficient. I have to say that the last flight was a bit hot and stuffy and I could have used some air conditioning but it wasn't horrible. Our bags were promptly delivered on both legs. It was a good experience overall and I wouldn't hesitate to fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Vietnam Airlines customer review

(United Kingdom)

Gatwick to Ho Chi Minh City. Flight out was the worst long haul ever. Plane was incredibly hot with no option for any air conditioning. Staff were unhelpful and rude. Inflight entertainment did not work. Return journey was an equal disaster. Flight delayed 9 hours due to problems with the plane. They made no announcements at all and we were just told it was cancelled. They shipped us all off to hotels which took 3 hours and we then had to be back at the airport 4 hours later so no real sleep obtained. On returning to the airport as they had taken our passports off us they then had the task of handing out passports to 300 odd people - no organisation and no idea. In the end passengers took the box of passports off them and dealt with it themselves. Actual flight back was ok and staff were a little more helpful and attentive - not surprising really. Both planes on our journey were dirty.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Vietnam Airlines customer review

(United Kingdom)

Flew London to Singapore via Vietnam. Aircraft is in need of a re fit the IFE is the older style and you can't stop start the programs but it worked. Crew friendly and the meals were good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Vietnam Airlines customer review

(Australia)

Recently used as part of a booking made with Qantas airlines but flying with Vietnam Airlines. The flight to and from was poor with the aircraft in need of some basic maintenance/repairs consoles not working and crew not interested in any complaints or requests. Food sub standard with no choices in what you got. I used the airline for all internal flights within Vietnam which was better that their international flights and pleasant with all aspects of the process without fault. I suppose you pay for what you get. Surprised Qantas putting their name to another airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no