Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 506 reviews
6/10
4 star Skytrax Rating
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4/10

Vietnam Airlines customer review

(Vietnam)

VN921 from VTE to SGN. Vietnam Airlines have monopolized this route and despite charging top dollar didn't even provide food or alcoholic beverages. The flight stops off in PNH where everybody has to get off and wait and we were delayed. Staff were generally friendly and welcoming although the purser was very unreceptive when I asked why food and alcoholic beverages were not provided.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Vietnam Airlines customer review

(Germany)

Travelled from FRA to SGN in 777 and SGN to SIN in A321. Flight from FRA to SGN was good and the service was excellent. For dinner and breakfast there was a great choice between different meals food tasted good and was more than enough. The transfer in SGN was easy. The staff at the transfer counter were friendly and had already my boarding pass to SIN and the lounge invitation ready for me. So no waiting time at the counter. The 2 hours flight from SGN to SIN was eventless and good. For lunch there was a choice between 3 different meals and staff was friendly.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Vietnam Airlines customer review

(Australia)

Travelled from Melbourne to Hanoi return the flight over was very good on an A330. Service was great and very comfortable seats. Unfortunately the return flight was on a B777 the economy section was crowded with very old seats with no personal entertainment screens. Seats had a particularly hard section (meeting your lower back) and did not recline at all. The internal electric's were not working so our section could not turn on or off personal lights contact service crew etc and to make matters worse one light was permanently on and could not be turned off. My partner had a small box for some sort of wiring in his foot space. We were very pleased with the flight over and the two domestic flights but the return trip was the worst flight we have been on the staff did their best but the economy section in the B777 needs to be refurbished asap.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Vietnam Airlines customer review

(Australia)

Flew from Melbourne to HCM return (8.5 hours each leg). The plane (Airbus 330) was full going over and it left and arrived on time. It was an uneventful flight with the crew efficiently serving meals and regularly coming around with drinks (water juice etc). The entertainment was reasonable although we flew three weeks apart and the movie selection had not changed in that time. On the return trip (mid week) the plane was only one third full. I am 6 foot tall and found the seats / legroom okay for an economy class seat. I would fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(Poland)

I travelled with Vietnam Airlines three times. Although the airplanes I flew in were not brand new ones they were well equipped and offered enough leg space. Inflight entertainment could be better AVOD system is available on the long-haul flights but there were not many interesting channels available. Staff service especially on the long-haul flight was superb much better than on many European airlines I travelled with. Finally I now know that it is possible to serve delicious food onboard even in Economy class. I can really recommend flying Vietnam Airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Vietnam Airlines customer review

(Australia)

I travel to Vietnam almost every 12 months and take senior school students on tour there every two years so I have had many internal and international flights with VNM. Last two trips were on cramped A320s no leg room at all and my taller students some well over 6ft had to sit bolt upright all night and even then their legs were jammed into the seat in front all trip. Even I at 171cm could not recline seat enough to be slightly comfortable. If someone in front reclines their seat it's in your face literally! They used to fly 777s on the Melbourne and Sydney routes these were quiet and comfortable. Their scheduling suits going either way and I used to think they were a good airline and recommended them to friends. No longer. I'd rather travel via Singapore or Hong Kong and spend more time in transit than fly with them again. They seem to have a contempt for their international customers' comfort. Internal flights by contrast are usually fine except that Vietnam Airlines is developing a habit of "rescheduling" flights due to some inscrutable problem really probably because the flight isn't full and they cancel it so you can sit around airports for hours waiting for the next plane and no reason or apology offered.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Vietnam Airlines customer review

(Vietnam)

HCMC-Hanoi 27th June VN 1140. Very enjoyable short flight good inflight food - tasty and fresh. Cabin crew attentive and interacting. Seating very good. Despite being a short flight overall very pleasant to travel with. Only suggestion would be to have also water handy on the pre-drink tablet currently only sweet juices offered water must be asked for.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Vietnam Airlines customer review

(United Kingdom)

LGW-SGN 9.6.12 return SGN-LGW 22.6.12 Deluxe Economy - we were advised of a change of flight times but not told why and were informed when got to check in that we were going via Frankfurt both going out and on the return. The reason we booked with Vietnam Airlines was due to the direct flights between LGW and SGN. We travel with our son who is 3 and previously flown Singapore Airlines which is only a 55 min transfer at Singapore unlike the almost 2 hours spent in Frankfurt. We would have chosen to fly Singapore Airlines if we had known that the flight would not be direct. Apart from the non direct issue the flight itself was comfy we were in deluxe economy which is comfortable and spacious and just what was needed on a long flight. There is plenty of leg room and the seats recline a long way. This was worth the extra money. The child's meal on the way out was good but on the return all the food was below standard. Our 3 year olds child meal was prawns wrapped in noodles and salad for breakfast. Our own meals on the return were again not great and only just warm. The entertainment system did also not work on the return trip which is a huge disappointment.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Vietnam Airlines customer review

(Australia)

Flight: In last month. An excellent trip with lovely attentive staff. Modern A330 aircraft and more than adequate AVOD. Terrific vegetarian food offered (a nice surprise) and many drinks rounds.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Vietnam Airlines customer review

(United Kingdom)

London Gatwick - Bangkok via HCMC. Plane was Boeing 777. Smooth check-in in London. Our plane had a technical stopover in Paris for 2 hr to pick up more passengers and refuelling. Even with the technical stopover we still arrived 1hr early. Inflight food and drink service was very good. I pre-ordered Asian Vegetarian meal which arrived and was tasty. Seats are a bit hard but ok. Inflight entertainment ok but old and on loop. On arrival in HCMC airport we were guided by ground staff to international departures to catch our flight to Bangkok Thailand. Luggage was transferred automatically. I would use this airline again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes