✅ Verified Review
| Travelled Hue-Saigon, 5th October 2017 on an A321. Arrived 2 hours early on a Sunday morning. Flight got cancelled due to persistent typhoon outside and heavy rains and flooding. Waited for next flight and next flight but also cancelled - eventually the airport was shut down and I and other passengers were taken back to town by a bus. Had to find own accommodation. They then send me an email in the afternoon where they have rescheduled me on a new, inserted extra flight on 6th November (the following day). All passengers for the day were stranded. I then had big problems with onwards flights as I would not able to show up in Saigon even on the same day. Vietnam Airlines tried to help me but were not professional enough to sort it out and failed. Instead, I managed to solve it myself by postponing the next connection by two days to be sure to catch the planes in SGN. As for VN, I then came to Phu Bay airport the next day and they instantly checked me in on the extra flight. I was offered to go on an earlier flight at check-in counter, they would inquire as people were still checking in. Later in the lounge they provided me another boarding pass for the earlier flight. Very convenient as there is nothing to do in Phu Bai airport lounge as it is boring and and service deteriorates. No beer, no fresh coffee, no toner in the printer, no hot food. What a shame for a 4-star airline. The brewery is located only one km away and sells 4 cans of beer for 1 USD – much cheaper than all the soft drinks and milk offered in the lounge. The flight followed schedule. Food on board ridiculous, three micro-sandwiches which go in one single mouthful, but its not worth eating. Drinks better (e.g. 4 brands of beers offered) and FAs very alert. Only 2 rows of 4 seats makes business class feeling cramped despite good seats. Bus-gating in both airports with special business class shuttle. Luggage smoothly handled and arrived in few Minutes. Its not yet a 4-star airline: fairly good, but with significant faults. VN ground-staff handled the typhoon issue to a tolerable level but could have done better and provided more options and accommodation to passengers. Should have send passengers to Danang Airport 80 km away but did not offer. Information provided extremely poor and were very slow to rebook or take any action.