Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 489 reviews
6/10
4 star Skytrax Rating
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8/10

"Food offering on board is poor"

(Vietnam)

Trip Verified | Hanoi to Hue on 9 December 2017. A321 aircraft, we left on time. Gate-boarding by air-bridge. New CIP Lounge they offer in Hanoi is excellent in all aspects and better than many international lounges. Nice panorama view, good food, many hot dishes offered, good workspace, and spacious environment. Food offering on board is poor: 2 cold, western open sandwiches are totally inedible to me. It has been the same ridiculous sandwiches on this route for 10 years. Drinks offering better including four beer brands offered. Not much innovation on this airline, but punctuality and effectiveness weighs more to me as the alternative LCC’s operating these routes are in high risk of irregularity.
AircraftA321
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteHanoi to Hue
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"only impressive things was the meal"

(Thailand)

Trip Verified | Hanoi to Moscow. The only impressive things were the meals they served. Everything else was not. The flight attendants were not as mannered and well-trained as those of some other airlines. I wonder why they allowed the Vietnamese passengers to take out the food they brought from outside and eat aboard. Many stood up, walked out of their seats and grouped together in other area to talk and eat noisily. When they finished, they irresponsibly left a lot of garbage there and went back to their seats. Many Vietnamese passengers didn't care about the belt-fastening symbol that was lit, so they stood up and either talked or picked their stuff from above their heads. They didn't care about their safety? No flight attendants came to tell them to stop doing that. They just walked past them. The aircraft was quite noisy when the Vietnamese weren't asleep.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHanoi to Moscow
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"is a reliable airline"

(Vietnam)

Trip Verified | Ho Chi Minh City to Hue on 3 December 2017. Nice aircraft, A321, flight on time. Check-in quick and smooth. No additional value of online check-in if one has to drop luggage anyway. Purchased on-line “prepaid additional luggage” 20 hours prior to departure and it cost me only 10 USD instead of 40 USD if paid at the counter. No IFE but flight info was displayed on small, shared, ceiling screens. Gate-changes. No airbridge provided in any of the two airports. I don’t like boarding by bussing around in airport during bad weather and rains. Good information from crew. FA’s have nothing to do onboard as there is no service and should be reduced in numbers. No meal or snack given on board – but FAs were having meals in their kitchenette. Luggage delivered on the belt at arrival quickly – some 5 Minutes time. Good value for money, some 45 USD in total as purchased during campaigns. That includes 20 kg inscribed luggage plus hand-luggage. Eventless journey, boring, but Vietnam Airlines is a reliable airline. At times very cheap.
AircraftA321
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHo Chi Minh City to Hue
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Overall experience is great"

(Vietnam)

Verified Review | Hanoi to Ho Chi Minh City. Overall experience is great. Everything went smoothly from the ground to boarding. Attendants were great. The fish rice breakfast is fine compared to value. No inflight entertainment as it's a short duration trip. Security checkpoint at Noi Bai was fast. Will fly again for sure.
AircraftA321
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHanoi to Ho Chi Minh City
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Very nice attendants"

(Vietnam)

Verified Review | Everything went smoothly from Haneda International Airport to Noi Bai International Airport, except the immigration line at Noi Bai International Terminal (T2) was terrible. Lines were not respected and the immigration officers are careless to the waiting people in lines. Services at HND and on the flight were great. I was served with Japanese style meal and good beverages. New aircraft. But the seat was a little small. Very nice attendants even though they need to improve their English pronunciation and errors a lot.
AircraftA350
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTokyo Haneda to Hanoi
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"attendants on board are professional"

(Vietnam)

Verified Review | Flew Seoul Incheon to Hanoi. Vietnam Airlines has improved a lot over the last few years with new and large aircrafts. The overall experience is great: good ground services, lounge, smooth check-in. The attendants on board are professional, especially the Korean attendants - very nice and professional. The meals are great as well with Korean style meal. I will surely fly again with Vietnam Airlines in the future.
AircraftA350
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteSeoul Incheon to Hanoi
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"Information provided extremely poor"

(Vietnam)

Verified Review | Travelled Hue-Saigon, 5th October 2017 on an A321. Arrived 2 hours early on a Sunday morning. Flight got cancelled due to persistent typhoon outside and heavy rains and flooding. Waited for next flight and next flight but also cancelled - eventually the airport was shut down and I and other passengers were taken back to town by a bus. Had to find own accommodation. They then send me an email in the afternoon where they have rescheduled me on a new, inserted extra flight on 6th November (the following day). All passengers for the day were stranded. I then had big problems with onwards flights as I would not able to show up in Saigon even on the same day. Vietnam Airlines tried to help me but were not professional enough to sort it out and failed. Instead, I managed to solve it myself by postponing the next connection by two days to be sure to catch the planes in SGN. As for VN, I then came to Phu Bay airport the next day and they instantly checked me in on the extra flight. I was offered to go on an earlier flight at check-in counter, they would inquire as people were still checking in. Later in the lounge they provided me another boarding pass for the earlier flight. Very convenient as there is nothing to do in Phu Bai airport lounge as it is boring and and service deteriorates. No beer, no fresh coffee, no toner in the printer, no hot food. What a shame for a 4-star airline. The brewery is located only one km away and sells 4 cans of beer for 1 USD – much cheaper than all the soft drinks and milk offered in the lounge. The flight followed schedule. Food on board ridiculous, three micro-sandwiches which go in one single mouthful, but its not worth eating. Drinks better (e.g. 4 brands of beers offered) and FAs very alert. Only 2 rows of 4 seats makes business class feeling cramped despite good seats. Bus-gating in both airports with special business class shuttle. Luggage smoothly handled and arrived in few Minutes. Its not yet a 4-star airline: fairly good, but with significant faults. VN ground-staff handled the typhoon issue to a tolerable level but could have done better and provided more options and accommodation to passengers. Should have send passengers to Danang Airport 80 km away but did not offer. Information provided extremely poor and were very slow to rebook or take any action.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteHue to Saigon
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"polite but otherwise unremarkable"

(Australia)

Verified Review | Sydney to Ho Chi Minh City. Used Optiontown to upgrade, and was confirmed by email 4 days prior to departure. Previously, our connectiing flight onward to PNH had been cancelled, resulting in a misconnection and I spent hours convincing the agent/airline to reaccommodate us without charge. We ended up leaving Sydney 24 hours earlier and the airline provided hotel, meals, transfers in SGN. Frustrating experience but it all worked out in the end. Checkin was quick and easy, but there was a slight to-do because we didn't have a Vietnam visa for our 24 hour stay (the airline sponsored us on arrival so we didn't have to pay for it). Was given an immigration express pass and bags priority tagged. Flight was about half full. Boarding was quick and easy. Seats are 2-3-2. Chose window/aisle 14AC towards the rear to avoid any toilet flushing/galley noise at the front. Don't think it was too bad though. Legroom is good, but if the person in front fully reclines it's difficult to get out from the window seat. Meals/drinks are the same as in economy. You just get served first. 2 melts were tasty, but don't like champagne from a plastic glass, or plastic cutlery. Cabin crew were polite, but otherwise unremarkable. IFE worked well and there was enough to keep me occupied.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteSydney to Ho Chi Minh City
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"crew polite, but unremarkable"

(Australia)

Verified Review | Used Optiontown to upgrade, and was confirmed by email 4 days prior to departure. Previously, our connectiing flight onward to PNH had been cancelled, resulting in a misconnection and I spent hours convincing the agent / airline to reaccommodate us without charge. We ended up leaving SYD 24 hours earlier and the airline provided hotel / meals / transfers in SGN. Frustrating experience but it all worked out in the end. Check in was quick and easy, but there was a slight to-do because we didn't have a VN visa for our 24 hour stay (the airline sponsored us on arrival so we didn't have to pay for it). Was given an immigration express pass and bags priority tagged. Flight was about half full in both PY and Y. Boarding was quick and easy. Seats are 2-3-2. Chose window / aisle 14AC towards the rear to avoid any toilet flushing / galley noise at the front. Don't think it was too bad though. Legroom is good, but if the person in front fully reclines it's difficult to get out from the window seat. Meals and drinks are the same as in economy. You just get served first. 2 meals were tasty, but don't like champagne from a plastic cup, or plastic cutlery. Cabin crew were polite, but otherwise unremarkable. IFE worked well and there was enough to keep me occupied.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteSydney to Ho Chi Minh City
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"quite some way to go"

(Denmark)

Verified Review | Ho Chi Minh City to Paris on A350 in Business. Great aircraft and quite comfortable completely lie flat seats. Friendly and well meaning service. The rest is quite a mixed bag - food poor for business class and never got what I selected from the menu (dinner and breakfast), big and impressive screen but very limited selection of non exciting movies to watch, spacious lie flat seat but economy style blanket, between the meals the cabin crew were completely gone - made the cabin very calm but on a 12+h flight one could expect some drink services / clean up of the cabin during the flight. All in all, well meaning airline but quite some way to go and make sure to download your own entertainment.
AircraftA350
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteHo Chi Minh City to Paris
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no