Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 539 reviews
6/10
4 star Skytrax Rating
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4/10

"delay for over 2 hours"

(Indonesia)

Trip Verified | Dalat to Ho Chi Minh. Flight VN 8381 had been delay for over 2 hours. I'm not complaining about the delay due to weather condition, but due to airline regulation delay after 2 hours and before 6 hours they should prepare food and drink. But the officer on duty said if the delay not because engine, the airline only provide drink, how you can explain that?
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDalat to Ho Chi Minh
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"remembered by the staff"

(Vietnam)

Trip Verified | Flew HAN-HUI on a Saturday evening on 9th June 2018. Check-in took only 30 seconds – this is typical for business travel on domestic routes (inc. of SkyTeam priority members). They announced by email in the morning a delay of 1 hour, which was fine for me and somehow not surprising on a Saturday evening. Lotus lounge in Hanoi T1 is huge and very well arranged and catered. Enjoyed quick WiFi and had a shower in one of 3 neat shower-cabins. The flight was on the usual A321 with 4 rows of biz-class. We were 6 persons in that cabin and the caretaking was fine. Newspapers provided. As usual on domestic, the food makes no sense to me, but it is levelled out by the drinks offering inclusive of not less than 4 brands of beers. I was recognised (remembered) by the staff which were extremely hospitable. The boarding was on a comfortable jet-bridge.
AircraftA321
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteHanoi to Hue
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"most improved airlines"

(Thailand)

Trip Verified | Vietnam Airlines has to be once of the most improved airlines from booking online to actually travelling. I first traveled on this airline from Hanoi to Phnom Penh in 1984 and it was a shocker. But this year I have had 5 trips with this airline this year and as I could only find my ticket for one flight I will restrict my comments to this flight. Hanoi to Ho Chi Minh on one of Vietnam's A350-900, which is a great aircraft: better than the Boeing 787-9 although the latter is also good and Vietnam Airlines uses this aircraft as well. Smooth check-in, easy boarding and friendly cabin staff. Only downside was a pathetic snack that is not characteristic of Vietnam Airlines international flights. But the solution a Pho Bo at the airport before boarding and perhaps a Bia Saigon or Bia Hanoi. My only gripe is the difficulty in checking online for some sectors and fairly poor frequent flyer program.
AircraftA350-900
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHanoi to Ho Chi Minh City
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"massive improvement in 5 years"

(Australia)

Trip Verified | A giant leap in 5 years It's been 5 years since I last flew with Vietnam Airlines and I was less than impressed back then. But a very good price and the convenience of direct flights had me back in a blue and gold Boeing 787 flying Sydney to Ho Chi Minh City and returning 8 days later. Others more talented have sung the praises of the 787 and its mostly true. There were noteworthy variations between the flight over and the return. It is these disparities that VNA needs to address if it is to progress in the airline rankings. Boarding in Sydney on a cool morning the cabin was uncomfortably hot and fully open air vents didn't help. Push back was almost 30 minutes after scheduled departure and take off almost 15 minutes later. An annoyance in my seat was the overhead reading light which continually turned on by itself. It wasn't until I began using the IFE that I discovered the remote control on the top of the seat armrest not only activated the light, but the crew call alert, and the stop/play/end on the IFE. If a passenger uses the armrest that has a control, they're going to have an eventful flight. The cabin crew call alert was heard every few minutes throughout the flight. It's set off accidentally so often, the crew ignore it. This design flaw requires rectification. Every pre-recorded cabin announcement was almost inaudible, as they have been on past VN flights. Announcements by the crew were audible and the flight deck announcements were too loud and a little distorted. Meals were quite good and tasty, and the cabin crew were more friendly than they have been in the past, although it seems there may be a rule that cabin crew are not allowed to smile. SGN back to SYD was quite a contrast. Boarding commenced 30 minute prior to departure and was well organised. Push back was close to scheduled departure and we were airborne without much delay. In-flight comfort kit was distributed along with a menu. Again, the armrest remote had the crew call alarm going off continually. Dinner was served about an hour after departure and was superb. I had the beef stroganoff which was delicious. Drink service was generous and the crew very attentive. Overall, the IFE choices are a marked improvement with fairly good choices of movies and TV programs - keeping in mind it is Vietnam Airlines and about 80% of passengers are Viets. Breakfast was also excellent and the crew very attentive. All cabin announcement could be clearly heard and understood and the toilets cleaned about every 30 minutes. The crew were far more "passenger-focused" on this flight and more friendly. There was quite a variance in the service standards between both flights and its these inconsistencies that VNA needs to rectify if they are to get the sought-after 5 star rating. In closing, the Vietnam Airlines product is a massive improvement in 5 years and one can only hope it continues.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh City to Sydney
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"crew welcoming and attentive"

(Australia)

Trip Verified | Hanoi to Ho Chi Minh, A350-900. There were no separate queues for bag drops or check in at Hanoi Airport just one long line of passengers waiting to check in for Vietnam Airlines flights to Ho Chi Minh City. I spent 45-50 mins in line waiting to check in and drop my bag off .On line check in is available for Vietnam Airlines domestic flights but this would only save time if you were travelling with hand luggage only.I was allocated a exit row seat 29K. The security queue moved extremely slowly there was only one official checking ID's against boarding passes and four security screening lanes in operation despite the large numbers of passengers travelling..Despite turning up at the airport 2 hours before my flight I made it to the gate 15 mins before the flight was due to depart. We were bused to the A350-900 which had operated the earlier Seoul-Hanoi flight The crew were welcoming and attentive, the seat was comfortable. The flight took off about 15 mins late due to the delays in the processing of passengers at check in and security.. During the flight we were offered a small snack box which contained Vietnamese biscuits and a few savoury items a soft drink was offered shortly afterwards.No alcoholic drinks were available to economy class passengers on this flight. On long haul aircraft (A330,A350,B787) Vietnamese Airlines has a wide variety of new release movies ,TV shows and games on its IFE, however the they are not available on domestic flights. Instead a prank show was aired for all passengers during the flight he majority of passengers seemed to watch the moving map instead. The flight arrived 5 mins early into Ho Chi Minh City despite the late departure. The luggage arrived within 10 mins of the flight arriving at the gate.
AircraftA350-900
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHanoi to Ho Chi Minh Vity
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"meals were lukewarm"

(Australia)

Trip Verified | Purchased an economy ticket Sydney-Paris return having flown with them on many trips, the last 2 trips really changed my mind to travel with them again. It took 36 hours travel time and 4 sectors Sydney-Saigon-Hanoi-Paris and 2 transfers Saigon and Hanoi where we were left to find our own way to the domestic airports where we had to get a visa to cross the road and no gate direction and the 2nd a shuttle where we weren’t told where to catch the bus. We were given meals that were lukewarm on their Dreamliners and no choice of food at all. One breakfast Hanoi-Paris full of Europeans a Chicken dish with vegetables, bottled water was lukewarm throughout the trip. On the return flight we have a stop over of 15 hours where we were denied the transit tour and not even provided meals.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSydney to Paris via Hanoi
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"staff is friendly and helpful"

(Vietnam)

Trip Verified | Hanoi to Ho Chi Minh City. A good airline operating mostly within Vietnam (domestic) and international flights. Standards are good, good value. The staff is friendly and helpful. Good Food and Drinks served on flight. The In flight entertainment system is awesome and keeps you engaged all along. Excellent choices of movies old/new.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHanoi to Ho Chi Minh City
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"said I can't change my flight"

(Australia)

Trip Verified | Hanoi to Bangkok. Enquired about changing my flight. Asked the ground / ticket booking staff they were unhelpful and dismissive. They said I can't change my flight for a fee but on the website it said I could - at the ticket booking office. The customer service was terrible. Now stuck waiting at the airport for 8hrs.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHanoi to Bangkok
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"lunch served was completely a joke"

(Vietnam)

Trip Verified | Travelled HUI-SGN, 10/4/2018 on A321. Flight punctual and check-in in Hue Airport took only 2 minutes. Lounge in HUI functions but is the most uninspiring lounge I have been to. IFE on board is a torture of forced showing crazy gags. Only 2 rows in Business class which make the cabin feel very cramped, despite seats being huge. The lunch served was completely a joke with 3 cold, freezing micro-sandwiches on white, soaked bread. What an embarrasment to the Vietnamese cuisine. Drinks better, e.g. they offer 4 brands of beer onboard. Tedious bus-gating in both airports - separate bus for business class. Luggage quickly delivered.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteHue to Ho Chi Minh City
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"IFE onboard is a torture"

(Vietnam)

Trip Verified | Ho Chi Minh City to Hui on A321. They had announced me earlier about ½ hour postponed schedule which forced me to change my flight to the next day. After some mistakes on their side I got the flight I wanted free of extra charges, but had to stay-over a night in Saigon. Check-in took some time due to queue but the security at Domestic took 30 Minutes to pass. Flight full, on time. I brought instant coffee bags and they served me hot coffee – otherwise catering is limited to Coca-Cola, Pepsi, and still water. IFE onboard is a torture of forced showing (common ceiling screens) of stupid gags with hidden camera. Very embarrassing for a 4-star airline to associate itself with such 3rd rates broadcastings. Bus-gating is very annoying, they pack their gate-transfer buses like sardine cans, so there is no space even if standing. In HUI its even more ridiculous as the airport is always idle but you are not allowed to walk the 2-300 meter from the airplane to the Terminal despite there is no other security issues. You have again to endure this tedious, lengthy, humiliating sardine packing just to create local employment. To pack the bus with 70 people takes 15 Minutes, to unpack it takes 5 Minutes, The drive itself takes 25 seconds.
AircraftA321
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHo Chi Minh City to Hui
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes