Vietnam Airlines

✅ Trip Verified | Bangkok via Hanoi to Hue in Vietnam February 2024. A321 aircrafts, both on time. Due to Lunar New Year, the flights were full, only business class had some seats left. Interline desk in BKK refused to issue my BP earlier than 3 hours early for departure. This issue did fortunately not bother the Skyteam lounge who accepted me with pleasure based on my ticket and status. The lounge is improving, now with champagne and a good, varied buffet. Could improve with a bar, a noodle station, and longer opening hours. My arriving luggage was delayed and had not yet arrived in BKK from my previous flights. As it was already checked in to Vietnam, the airline took fully charge to retrieve it for me. However, I had to depart BKK without my suitcase onboard. I made a PIR report in Hanoi and VN traced it for me in the following hours. They could transfer it to me a day later, as they had to wait for it to arrive in BKK first. They succeeded well, informed me well, and a day upon arrival in Hue it was delivered effectively and free of charges to my residence by motorcycle. Both flights had ten passengers of 16 seats available in business class. Seats were huge and comfortable. New Year dragon decorations in the aircrafts and in the Lotus lounge in Hanoi was a nice touch, well timed and well done. Welcome drinks (incl.champagne) on the 1st leg. Onboard, I was pampered well by the kind, respectful, and proactive staff: champagne, wine, four kind of beers and hot meals with three options. New type of icecoffe served as a new signature drink, “cloud coffee”. The FAs encouraged me to try out everything catered. They were proud to show me that VN business class catering has now improved significantly on this regional flights. Two FAs were assigned for business class alone; they were extremely attentive, polite, proactive, informative, fast, appeared very pleased, and were and truly pampering for each individual. I was addressed as Sir throughout. No individual IFE and no WiFi for these short flights. The domestic Lotus Lounge is huge and delivers a lot; it is a good asset for the airline. The domestic leg was fine as well - surprised to see that now also hot food/snacks are offered. I had pork satays with noodles and salad. In Hue airbridge debarking was pleasant. The luggage issue arisen from previous flights was handled well by VN, who traced it and delivered it at my doorstep the following morning.

✅ Trip Verified | Thank you to wonderful crew on all flights to Paris and return to Perth. Your service was very good indeed as was most the food on offer. My wife did not like some but I did and kids thought ok too. Your inflight entertainment needs a bit of updating but in saying that there was enough, maybe add some more western movies and TV Your online booking service and app is not the best in the world. When I log in to my account I still have to re-enter booking reference and add my email. This is annoying as I already logged in so should be there anyway. It is not an easy system to use and can only guess older generation would struggle big time. Your counterparts such as Emirates and Qatar and Qantas have much more user friendly system. Price for families tickets were awesome. I will use you again and thanks again to you VA.

Not Verified |  My wife and I flew Vietnam Airlines Business from Paris to Melbourne in August 2023. We were overall very pleased with the standard of the aircraft and level of service. It was not Singapore quality but quite satisfactory. Having obtain a Vietnam visa to leave the airport in Ho Chi Minh during a 14 hour stopover was a bit of a pain but that is not the airlines fault. Based on last years experience we decided to use Vietnam Airline again for return Business Class tickets from Melbourne to London. The first problem was the online booking. The site is quite tricky to negotiate and often you have to get all the way through before you are advised the flights don’t exist. When you do get to actually book the site will not accept your credit card. I contacted the “Helpdesk” which could not have been less helpful. Eventually I had to download the VA app. and do the booking through that. I then had another issue I need sorted. I rang the “Helpdesk” but despite perseverance was totally unable to follow the staff members English. She was also very curt and hung up while I was still endeavouring to follow what she was saying. I then emailed the several addresses on the VA website setting out my query in detail. Responses from VA took around 7 days and were universally dismissive. They did not address my concerns at all and the one line reply essentially amounted to , “we cannot and will not offer assistance”. Very unprofessional and frustrating. It appears once off the ground the airline shows some potential but on the ground it is still very much stuck in a communist mindset.

✅ Trip Verified | I had the misfortune of booking this airline for a family trip to Da Nang, Vietnam. The airline emailed on multiple occasions to adjust the flight time and seating ahead of the trip. 24hrs beforehand, it was not possible to complete online check-in despite getting multiple emails from Vietnam Air asking me to check-in online. On the day, queues at the flight check-in desk were out of control and it took two hours to check into the flight. The airline didn't open the check-in until 30mins after the scheduled departure time. The flight departed two hours behind schedule. Inside the plane, my daughter's screen didn't work. The coffee on board the flight was good and the service was OK too. After arriving two hours late, we missed our connection from Ho Chi Minh to Da Nang. An alternative booking was made for 3 hours later. Upon arriving in Da Nang we were informed that our bags had been left in Ho Chi Minh (this seemed to affect at least 20-30 people on this flight). We were promised their return by 11.30pm that night but didn't receive until 12.30am. The bags eventually arrived soaking wet.

✅ Trip Verified | My family of 11 booked our flight to Vietnam in Dec 2023, flying via HCM to Dalat. Even before we set off, the airlines emailed us 3 times to inform of flight changes due to operational reasons. It not only caused us stress due to disruption to our tour schedule but also incurring international call cost to make alternative arrangements. There is also inconsistency in their procedures. When we call their customer service line, we were told that because our transition time is less than 100 minutes, we have to change to a later flight and asked us to email in our request. After I have sent in my request for change, I received a reply that said that their ground staff can help us with our transit even though our transit time is only 95 minutes. The only consolation was that the customer service of their air crews were good. Vietnam Airlines needs to improve their flight schedule planning in order to call themselves a 4 star airline.

✅ Trip Verified | Check in was a breeze but there after everything went down hill with lounges, service & journey. Our check-in was 05.30am for a 7.10am departure and we headed to the Lotus Domestic Lounge and it had a poor selection of food just Viet Soups and Noodles no real breakfast items of such just fruit and sweet rolls. We had coffee and thought we would get some form of breakfast offering in Business Class for a 7am departure, how wrong was we on board the crew looked tired and offered a juice and cold towel service not a bad start. I could smell something from the galley thinking maybe croissants or a meal. Once we took off we were offered Coffee or Tea then waited and waited and nothing. I left my seat to use the bathroom and the crew were huddled in the galley with the curtain closed eating hot food and looked shocked. Never before have I taken a short business flight and not been offered a cookie or pretzel and the flight is scheduled at 1 hour 15 minutes so plenty of time to give some service , but sadly not to be Vietnam airlines we pay a premium for what? On descending they come from behind the curtain full from breakfast whilst us fools paying business class had our pants taken down. Awful flight from start to finish.

✅ Trip Verified | I swear I will never take Vietnam Airlines again. This is the worst flight experience I ever had. I am travelling with this airline with connection time more than 12 hours. And I actually suffer to just wait outside the boarding gate during this period. No crew from Vietnam Airlines guiding. No food and beverages provided as promised. No transit tour provided as broadcast. How can this airline nominated as 4 star airline with such poor service. Before my flight, I actually contacted the airlines and was assure that the staff will take guide me through when I arrived Hanoi Airport. At the end, no one knows. I go to the airline connection flight counter, no one there. Go to LOTUS Lounge, said not entitled to. Felt I am paying for 4 star airlines and treated as in I am taking budget airlines. The flight VN531 was also very terrible. Is just a budget craft without inflight entertainment and small seat. Luckily I didn't upgrade to business class when checked in because the business class is actually just a curtain away from economy class. Trust me, I shocked when I onboard the flight just now. The flight supposed to fly at 3.25pm, but only move at 4pm. Supposed to arrived at 6.55pm, at the end arrived at 7.30pm. I wonder the flight duration took longer than estimated because the flight is old? Very huge turbine noise when the flight flying up. Anyway, I just felt blessed that I arrived safely. Conclusion, I paid for so called 4 star flight but ended with budget airlines service. Listen to me, I am writing now while overnight at Departure Gate of Hanoi Airport. Not worth for your trip with Vietnam Airlines.

✅ Trip Verified |   This review is for people considering flying with your pet with Vietnam Airlines. The only word, a nightmare from ticketing to all the check-in processes. Ground staffs at both SGN and DAD are both useless and heartless with no clear procedures, not owning any responsibility, having attitude toward travelers. I had my tickets issued, giving all the necessary information of my puppy to have her with me on board and got the validation of VNA, then VNA called back, just saying that she had to be checked in without further notice or explanation! Upon check-in process in Saigon, I showed all the docs as requested, then the check-in agent informed me that they need the approval of the captain of the flight… point that had never been communicated. The “supervisor” came to repeated the same words, not taking ownership or consideration of someone traveling with a pet, then who might be “refused” by the captain, under the pretext of safety for my pet! The whole thing went on and on with them saying that if you are not happy, call VNA. And they are VNA staff. On the way back, VNA staff at DAD airport asked me to show another paper which was not requested on the other flight. Then they said they need the approval of the captain again as we are not in rules! The whole procedures went on and on and they did not event clearly know their procedures. When I challenged them, they asked me to call VNA while I talked to the highest person at the VNA office there (or pretendedly). That agent dared lecturing me for my next flights’ knowledge when VNA staffs was not event cohesive on their own procedures! And for her, the fault is on SGN airport staffs’ side! The top of it was that one agent informed me that my pet will be sent out to the aircraft as an “oversized” luggage!!! Then again, the highest person of VNA at DAD airport had to show up again, and again it’s not her fault. I had to precise to them that the procedure is to have someone personally take my pet to the aircraft and then bring her from the aircraft to the terminal. Therefore, please consider before putting you into the troubles with the ground staff of VNA, as they are arrogant, heartless and non comprehensible and they are not event trained to have the same procedures and standards! Expect to have multiple explanations and you should know your points and rights if you don’t want your pet to be let behind because of a bunch of untrained staff. VNA cabin staff have improved tremendously and I am flying all the time with them, but ground staff, only one word, a nightmare. As a part of this whole experience, VNA should have 0/10 and they should own it to improve and to be truest what they pretend to be!

✅ Trip Verified | If you want to fly with this airline, better add one hour to your check-in time at airport or get business class to get priority check in. I arrived at Changi airport at 12pm and there were already long queue in front of check-in counter (seem like longest one in the whole terminal). I have to wait for almost 1 hour to check in my baggage and get my boarding pass. I've never had to wait that long before, even if with cheap airlines.

✅ Trip Verified | This was my 30th domestic flight this year on Vietnam Airlines and my review of this flight is representative of my overall business class experience with this airline. The good things are: fast check-in and security at departure, fast deplaning and luggage pickup at arrival, outstanding cabin service. The bad things are: uncomfortable and overcrowded lounge at SGN, uncomfortable and overcrowded boarding experience at SGN, business class seats on the A321 aircraft ALWAYS have a broken headrest, you are locked in if the person ahead of you decides to recline and row 1 is usually reserved for VIP’s.