✅ Trip Verified
| London to Bangkok return via Hanoi with my partner. Premium Economy was disappointing overall, based on the extra cost, comfort and service. The seats are nicely wider than in economy, with plenty of arm room, and there is plenty of leg room. Leg comfort is not great though. There is a flip up leg rest which only covers half of your calf. Beyond that there are foot rests attached to the seat in front, but you can't reach them with average length legs. We assumed that they are there just to stop you sliding down when fully reclined and asleep. It leaves you with aching calfs after a while. The seats are 2-3-2. If you get put in the middle of the "3" you can't get out if the people in front are fully reclined without making your neighbours fully put away their screen and tray. You certainly have to wake your neighbour to get up. The food was almost the same as economy. Pork or fish on the way out, and pork or chicken on the way back. Both with strange jelly like sweets - which we assume were Vietnamese. Cooked breakfast was sausage, egg and potato out, and bacon beans and egg on the return - better than the day/evening meals. Unusually for both of us we didn't finish any of the meals. Far from premium. Plastic cutlery out, metal on the return. I've eaten much better in economy with other airlines. IFE - all the movies had hard coded Vietnamese subtitles (can't remove). Headphones were the cheapest possible - out of two flights, two of ours had to be swapped for working ones. Uncomfortable and awful sounding. Again, cheapest possible. Staff on the outbound flight the attendants switched off the lights asap and sat in their area (between premium and business) and then disabled the call buttons. You can't call them, and you can't get up without waking your neighbour. My call button worked before lights out, and again when the next meal was served. Very naughty. Their general demeanour was pleasant, but often seemingly confused. On the return flight my partner's chair leg support would not work as the button was snapped off. This meant she could not sleep in comfort (try sleeping reclined with no leg support). The 1st attendant just said "sorry" and left. I then asked another for help and she brought a few pillows and blankets to try and prop her legs up. They just slid away after a short time. I pursued a solution. They offered nothing other than her moving to sit with someone else. Not great as I'd paid a premium (double eco) for a treat for us to fly together in comfort. I suggested they put her in business and I stayed put. Not a chance - no "upgrade" I was told (business was nowhere near full). I didn't want an "upgrade" - I wanted a working seat for her. In the end I slept in another seat next to a stranger and she used my seat. Totally unacceptable bearing in mind the only thing premium in their offering is the seat. Boarding passes printed on Economy stationary on our return flight, consequently no priority luggage marking either. Overall , other than the seats the experience is very "economy". Cheap in every way. Certainly not worth double the price of economy.