Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 510 reviews
6/10
4 star Skytrax Rating
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4/10

"Offered exit seating"

(United States)

Trip Verified | Danang to Hanoi. The Good: Sky Priority checkin with no wait (3 dedicated counters), Sky Priority security line. Offered exit seating at airport checkin (could not pre-select seats). Gave us access to the lounge when she noticed we were flying internationally the next day. The bad: Started boarding regular coach pax before business/Sky Priority. Then when an agent opened our lane, our BP scan was done in between the regular pax lane scans (only 1 scanner). Online check in, even with our FF# recorded, did not give access to Priority seats. Needed check in at airport (no answer why). Could only select seats Rows 32+. Service limited to a bottle of water. No entertainment (show the flight info on ceiling screens). On that A321 version VN has a row of seat partially obstructing the exit doors (photo). Never seen that before.
AircraftA321
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteDanang to Hanoi
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"staff are helpful and kindly"

(China)

Trip Verified | Sydney to Ho Chi Minh City. The Boeing 787 business class cabin has a 1-2-1 arrangement of full-flat seats whose private space is sufficient. On board they served two meals which are one dinner and one quick meal. Beef steak and desserts is delicious. There are 3 choices of main food for each meal. Beverage menu is abundant. Cabin staff are helpful and kindly. PTV contains a lots of movies, games and music. It is a pity that this Boeing 787 has no wifi on board.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteSydney to Ho Chi Minh City
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"was disappointing overall"

(United Kingdom)

Trip Verified | London to Bangkok return via Hanoi with my partner. Premium Economy was disappointing overall, based on the extra cost, comfort and service. The seats are nicely wider than in economy, with plenty of arm room, and there is plenty of leg room. Leg comfort is not great though. There is a flip up leg rest which only covers half of your calf. Beyond that there are foot rests attached to the seat in front, but you can't reach them with average length legs. We assumed that they are there just to stop you sliding down when fully reclined and asleep. It leaves you with aching calfs after a while. The seats are 2-3-2. If you get put in the middle of the "3" you can't get out if the people in front are fully reclined without making your neighbours fully put away their screen and tray. You certainly have to wake your neighbour to get up. The food was almost the same as economy. Pork or fish on the way out, and pork or chicken on the way back. Both with strange jelly like sweets - which we assume were Vietnamese. Cooked breakfast was sausage, egg and potato out, and bacon beans and egg on the return - better than the day/evening meals. Unusually for both of us we didn't finish any of the meals. Far from premium. Plastic cutlery out, metal on the return. I've eaten much better in economy with other airlines. IFE - all the movies had hard coded Vietnamese subtitles (can't remove). Headphones were the cheapest possible - out of two flights, two of ours had to be swapped for working ones. Uncomfortable and awful sounding. Again, cheapest possible. Staff on the outbound flight the attendants switched off the lights asap and sat in their area (between premium and business) and then disabled the call buttons. You can't call them, and you can't get up without waking your neighbour. My call button worked before lights out, and again when the next meal was served. Very naughty. Their general demeanour was pleasant, but often seemingly confused. On the return flight my partner's chair leg support would not work as the button was snapped off. This meant she could not sleep in comfort (try sleeping reclined with no leg support). The 1st attendant just said "sorry" and left. I then asked another for help and she brought a few pillows and blankets to try and prop her legs up. They just slid away after a short time. I pursued a solution. They offered nothing other than her moving to sit with someone else. Not great as I'd paid a premium (double eco) for a treat for us to fly together in comfort. I suggested they put her in business and I stayed put. Not a chance - no "upgrade" I was told (business was nowhere near full). I didn't want an "upgrade" - I wanted a working seat for her. In the end I slept in another seat next to a stranger and she used my seat. Totally unacceptable bearing in mind the only thing premium in their offering is the seat. Boarding passes printed on Economy stationary on our return flight, consequently no priority luggage marking either. Overall , other than the seats the experience is very "economy". Cheap in every way. Certainly not worth double the price of economy.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteBangkok to London via Hanoi
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"a comfortable flight"

(Australia)

Trip Verified | Nha Trang to Ho Chi Minh City. The aircraft used by Vietnam Airlines is very well laid out with a pleasant decor and comfort. The aircraft was clean and the seating comfortable for short flights. The leg room space seems adequate for tall persons. The staff were attentive and pleasant, but not very interactive with the passengers. All together a comfortable flight.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNha Trang to Ho Chi Minh City
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"ground staff were rude"

(Australia)

Trip Verified | Cat Bi to Ho Chi Minh City. We have been flying with Vietnam Airlines 4 times in the last three weeks. We found the ground staff were rude and not very helpful at all. At Cat Bi Airport this morning we had to change my niece given name on her ticket which we have been traveling last 3 time with no dramas. We stood at the service desk for 1.5 hour to get sorted and 200,000VND later. I’ll give Vietnam Airlines a miss next time.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteCat Bi to Ho Chi Minh City
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"it was a real zoo"

(United States)

Trip Verified | Flew Vietnam Airlines from Shanghai to Hanoi. Did not respect any kind of sky priority boarding, it was a real zoo. Tried to pack as many people as possible on a bus beyond reasonable safety standards. Switched airplane and old 1st/business class is far from advertised newer product. Not sure how Vietnam Airlines received a 4-star rating but will see over the next 4 flights if anything gets better.
AircraftA321
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteShanghai to Hanoi
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"found the service being largely inconsistent"

(Czech Republic)

Trip Verified | Flying from Sydney to Frankfurt via Hanoi in Premium Economy. Both legs served by Dreamliner. Service on the first leg was poor, selection of the meal/drinks very limited. I suspect, same as in economy and served with plastic cutlery. Between the meals the cabin crew were completely gone and did not come back even if I repeatedly used the Attendant button on my IFE. They were clearly more excited to talk in the galley rather then serving passengers. On long flights there is usually also some snacks available in the galley between dinner and breakfast. This was a 9 hour flight, but no snacks available. Limited selection of non exciting movies to watch make the flight a very boring experience. Oddly enough, there were also some documents on Vietnam (Saigon), but with Vietnamese audio only. Hanoi SkyTeam business lounge is nowhere close to that in Ho Chi Minh. The second leg to Frankfurt was significantly better (ex. IFE). Flight attendants were efficient, helpful and customer oriented. Premium Economy cabin of Dreamliner is very nice, configured 2+3+2 with comfortable seats and sufficient leg room. However, if the person in front fully reclines it is difficult to get out from the window seat. IFE technically perfect with a big screen, providing VN would download good content. I found the service being largely inconsistent and clearly under performing against 4 star Premium Economy standard. Based on my experience, I would not choose Vietnam Airlines again.
AircraftBoeing 787
Type Of TravellerBusiness
Cabin FlownPremium Economy
RouteSydney to Frankfurt via Hanoi
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"regret using Vietnam Airlines"

(Indonesia)

Trip Verified | I book a ticket through their website from Hanoi to Jakarta via Ho Chi Minh City, so I got 1 booking code with transit in HCMC. But when I check in at Hanoi I only got 1 boarding pass, not get the boarding pass from HCMC to CGK. When we arrive in HCMC its 11.30 pm and the flight from HCMC to Jakarta will be in the next day at 9 am, so we can’t go outside for book the hotel because I can’t pass the immigration. In the international terminal in Ho Chi Minh City they dont have any facility for baby before we passed the immigration, so spent all night in front the check in counter. I regret using Vietnam Airlines. This is will be the last time I use them.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHanoi to Jakarta via Ho Chi Minh City
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Would consider flying again"

(Singapore)

Trip Verified | Singapore to Kansai via Ho Chi Minh City. The first-leg (A320) from SIN to SGN had a slight delay of 15 minutes. Vietnam Airlines operates from the new Changi Airport Terminal 4 and uses a common lounge, which is reasonably comfortable and decent selection of food. For A320 the seat configuration is 2x2 with good and wide seat pitch, although without any IFE expected for a A320. Comfortable enough for a less than 2hr flight with dinner served. Flight attendants were efficient in general but communications generally lacking. For SGN - KIX (A350), able to use the Lotus lounge at Ho Chi Minh airport. However while the food selection is great (especially the beef pho), the scheduling of most departure VN flights at the same time (late night) means the lounge is fully packed like a market, almost war-zone like. Was offered access to another lounge but it's like 10-15mins walk away at the other end of terminal. Nonetheless staff is helpful in finding seats but first time experiencing a 'market-like' lounge. Business cabin is configured the standard 1x2x1 with fully reclined seat-bed and provided with an amenity kit, the cabin is bright and clean but not really aesthetically designed but more functional purpose. Seat and legroom is comfortable but perhaps some might find it tight if they are on the plus size side. IFE Screen is huge but browsing through the content it's quite limited in movies or any latest blockbusters. Flight attendant (japanese i guess? speaking in good english to me while handing me a tieng-viet menu) communicates well with cheerful disposition. Takeoff as scheduled and the A350 is quite a pleasant and stable flight. Cabin dim soon thereafter. A main issue is probably on the inflight meal schedule which took place 2hr-2.5hr into the flight. Given it's a 5hr or so flight it makes more sense to serve breakfast just before landing instead of interrupting passengers' sleep in between flight. In general aside from the meal schedule the flight from SGN to KIX was pleasant and comfortable. Flight attendants generally efficient but compared to SQ, CX or even TG the more personalized and enthusiasm is lacking. After landing saw this fellow passenger at the centre backrow (business cabin) splitting phlegm onto the floor and there's no response from the attendants. Presumably giving a benefit of doubt the splitting is into the sickness bag or something but i could see the 2 passengers in front of him feeling disgusted. Would consider flying again with VN all in all with expectations managed (not really sure the baseline for a 4 star airline), but more value definitely on the new A350/B787 aircraft
AircraftA350
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteSingapore to Kansai via Ho Chi Minh City
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Dreamliner flat beds, great staff"

(United Kingdom)

Trip Verified | Flew Sydney to London via Ho Chi Minh. I’m really pleased to see that Vietnam Airlines business is improving. Dreamliner flat beds, great staff, entertainment still a bit naff but we live in the age of iPads and downloadable Netflix so that’s not an issue. Food really good this time. Only complaint is the lounge at Ho Chi Minh where they sell space - leading to bad overcrowding. Air con was not effective in lounge either - it was much cooler in the terminal. Lounge food horrible. Sydney sky team lounge great.
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteSydney to London via Ho Chi Minh
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes