Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 481 reviews
6/10
4 star Skytrax Rating
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9/10

"everything was well organised"

(Vietnam)

Verified Review | Travelled HUI-SGN on 1st July and back SGN-HUI 1 September 2017. A321. Everything went smoothly. It took less than 1 minute to check-in from Hue despite having a bit of overweight baggage. In Saigon maybe 10 minutes queue as I have no elite privileges. Departed on time and arrived before time, VN are virtually always punctual. Onboard, comedy entertainment showed on ceiling screens are a nuisance to me. I brought instant coffee sachets with me and was then given hot coffee twice (they provide hot water and paper mugs upon request). The flight was completely full, but everything was well organised. Business class section is now reduced to only 8 seats in 2 rows. They use a airbridge gate ("apron") in SGN, so disembarking and embarking goes quickly. Even then, luggage came out on the belt quickly after cabin doors were opened. In HUI they use bussgate which is a joke and waste of time and resources as the aircraft is always parked only 200 meters away from the Terminal building. A new innovation on their homepage is that they now display total fares from the start of booking, which is very transparent. Other airlines should follow, not at least the two LCC’s operating here in Vietnam where initial ticket fares of "0 VND" often ends up being more costly than those sold by Vietnam Airlines which is the only legacy carrier operating domestically. Ticket bought 2 months prior to first departure, altogether 85 USD for a return ticket with handluggage and 20+ kg luggage included. Miles credited Lotus FFP, though discounted tickets do not give much credit mileage.
AircraftA321
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHue to Hue via Ho Chi Minh City
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"can see a big improvement"

(France)

Verified Review | I have travelled with Vietnam Airlines multiple times (domestic and international flights), and can see a big improvement during the past 10 years, regarding the quality of the aircraft and the cabin staff service. There is room for the improvement regarding quality of service of the cabin crew. They could: Pay more attention when distributing the headsets, some customers didn't receive and had to ask multiple times (flight VN10 on 31 July 2017: Paris-HCM). Noodle soup: ask customers if they would like to have some (it should be systematic), because it is a favorite meal. Change the uniform multiple times during the flight (like in Asiana or Korean Air), it gives a real positive the image of a company. Call light: when the call light is on, the cabin crew should come and ask systematically.
AircraftA350
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteParis to Ho Chi Minh
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"disappointed for me"

(Japan)

Verified Review | Ho Chi Minh City to Hanoi, and disappointed for me due to following reasons. The airplane was an older model compared with other A321 jets of Vietnam Airlines fleet. The flight attendants had trouble with entertainment system so that they tried to close and open many times. Moreover, the food trolley had a problem in wheel which takes more time for the flight attendant to provide food for customers. In the past, I used to flight on this route which was usually operated by the good airplanes. Thus, this time was the worst flight in this route for me. I hope Vietnam Airlines could improve the quality not only for international routes but also domestic routes in near future.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh City to Hanoi
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"the worst Premium Economy cabin/seat"

(United Kingdom)

Verified Review | Vietnam Airlines from Ho Chi Minh City to Aberdeen via Paris. Definitely the worst Premium Economy cabin/seat I have ever flown in/on. The only difference between economy and premium is you get a pre-flight juice and steel cutlery - the menu is the same as economy and there was no written menu supplied - the seats are 3-3-3 and the leg room is a few centimetres more than economy. No noise reducing headsets. Overall a very disappointing experience compared to Qantas or Air New Zealand, even BA do a better premium economy! Not worth the extra payment.
AircraftA350
Type Of TravellerBusiness
Cabin FlownPremium Economy
RouteHo Chi Minh City to Aberdeen via Paris
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Fortunately, I was seated near the windows"

(Japan)

Verified Review | The flight between Ho Chi Minh City and Phu Quoc island takes around 40 minutes so that they do not serve food on the flight. Every customer was provided with a small bottle of water and a piece of wet tissue. Moreover, there was no entertainment during the flight. Fortunately, I was seated near the windows and could see the sights below. The flight went through Mekong delta which consists of the long rivers and the large rice fields.
AircraftA321
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh City and Phu Quoc
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"width of seat is narrow"

(Japan)

Verified Review | Tokyo Narita to Ho Chi Minh City. The delayed time was around 30 minutes. This flight was operated by a narrow body jet (A321). Hence, the width of seat is somehow narrow for me. Moreover, it takes a large amount of time for boarding since the flight attendants did not work well to reduce the boarding time. There are only Western style and Japanese style food for choosing. However, the beverages are various with both soft drink and alcohol beverages. For inflight entertainment, there was no inflight entertainment which was only appropriate for sleeping.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTokyo to Ho Chi Minh City
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I hope to fly again"

(Japan)

Verified Review | Hanoi to Tokyo Narita. This was the first flight with Boeing 787. It was a good experience during the flight. Since the weather was quite bad, the airplane sometimes lagged slightly. I could sleep around 3 hours. The airplane used changeable windows which could change the color of windows for reducing the light from sun. Most of customers slept during the flight. Moreover, the entertainment system were very good with several choices from game to music or films. I hope to fly again.
AircraftB787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHanoi to Tokyo Narita
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"will fly Vietnam Airlines again"

(Australia)

Verified Review | Melbourne to London via Ho Chi Minh City. I recently chose to fly with Vietnam Airlines rather than Singapore Airlines with whom I travel twice a year to London. Their Boeing 787 and 1-2-1 business seats are very good, whilst not as spacious as SQ's they are 'lie flat', comfortable and on all legs I managed to sleep. The service has improved greatly since I last flew with VN. The cabin staff were friendly and willing. In general their English was not to the level of the SQ staff but by pointing to what you required from the menu communication was no problem. On all 4 legs the main courses chosen were disappointing and most were left unfinished. The wines on offer were of good quality however. Upon take-off you are asked for your menu choice including accompany drinks. If you don't make a point then your first drink will come together with your starter. They should ask prior to take off whether you would like a drink after take off. I will fly Vietnam Airlines again as the ticket price is well below that of SQ, especially if for holiday rather than business. On both legs I stopped over in HCMC, a city I know well. the only comment on flight times would be that the SGN-LHR flies at 1 am. A couple of hours earlier would be preferable as by the time you take off you are very tired.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteMelbourne to London via Ho Chi Minh City
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"convinced never to fly with them again"

(South Korea)

Verified Review | The international part of our flight with Vietnam Airlines went very smoothly from Incheon to Ho Chi Minh City. The domestic portion to Nha Trang was complicated. 5 schedule changes since I bought my ticket. Just arrived to take my flight and told at the counter the flight was rescheduled again and told to come back later for check in. I'm actually fine with the time change, but the attitude of the check in agent has convinced me never to fly with them again. Her body language and tone made it clear it was my fault for showing up early and walked away when I asked a question on the new time for the flight. Have since asked 2 other airline employees for the new time and have been told 2 different answers. Flight not showing on the board and we are waiting.
AircraftA350 / A320
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteIncheon to Nha Trang via Ho Chi Minh City
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"tortured with long delays"

(Turkey)

Verified Review | Da nang to Hanoi. They send an e mail that they changed the time 3 hours later just before I was leaving for the flight. I tried to get contact to change it but no lines were available and you have noone to talk about it and even after that they had another 1 hour delay with the new departure time. We still have no one to complain about it. In the end we arrived around 2 am instead of 10pm . I don't recommend this airline at all to anyone unless you like to be tortured with long delays.
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDa nang to Hanoi
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no