Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 709 reviews
6/10
4 star Skytrax Rating
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8/10

Vietnam Airlines customer review

(United Kingdom)

Return leg Hanoi to LGW 1 Aug 14. Dreading this flight due to the seats on the outward flight so I will deal with this first what a difference this seat was 56A (VNA149) much better support and a foot rest so the gamble is the plane you are flying on. IFE worked but dated and limited due to films on the outward leg (feedback from children). Crew were again very good and attentive and food (why do you get offered a meal at 2 am how about a snack and a decent breakfast) was good although ran out of my choice but the alternative Viet breakfast was excellent. A passenger emergency was handled very well on the flight. All in all I feel for VN they have been let down hugely by the late delivery of the new Boeing 787 and we the customer have suffered. I will gladly look forward to flying them again and if all is well on a new plane with a service that I feel will be up with the likes of SAA and Emirates.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(Indonesia)

SGN-DAD return both legs with well maintained A321. Plane has good legroom but monitors only for safety video after that disappear. For over one hour domestic flight it's still bearable. Only one bottle of mineral water provided I thought I would have received snack refreshment as this is full service carrier and flight is over 1 hour. VN needs to work it out to achieve 4 star level and catch up with its ASEAN peers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Vietnam Airlines customer review

(Australia)

Gatwick to HCM. The seats were old and most of the individual lights were missing as was ours. My seat's footrest would not raise fully my wife's would not fully retract so sleep was not a serious option. The entertainment system did not work so we were given ipads. The earphones were not compatible with these so the sound was inaudible. The Business class toilets did not work from the outset so these had been barred from use. My overhead reading light and the hostess call button part of the entertainment system controls did not work as the cord was fractured. Obtaining the hostess was only by walking into the cabin between business and economy. So for 12 hours: No sleep no video with sound no light for reading and no hostess to assist me attending the economy toilet during a period of severe turbulence. Oh and water regularly dripped from the ceiling. The staff were grumpy and never got one food order right. We chose Business Class because we felt that our age we needed some comfort. Big mistake.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
8/10

Vietnam Airlines customer review

(United Kingdom)

We travelled from London Gatwick to Ho Chi Minh and find that our apprehensions after reading some negative reviews were groundless. We were in economy but the food and beverages kept flowing through the night. The crews may not be eloquent in English but the service can be compared to that of Singapore and Emirates Airlines! They were able to keep our two boys entertained helping them to behave and were very helpful with the bassinet. Looking forward to another great time on our way back to London on August 1!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Vietnam Airlines customer review

(Ireland)

Had read these reviews beforehand and was incredibly worried about taking a 12 hour journey with this airline but as all multi stop options took 30 hours plus we decided to bite the bullet. Completely exceeded expectations really attentive crew meals were wonderful free instant noodles and sandwiches were a nice amenity toilets were fine planes were fairly modern and entertainment kept us thoroughly entertained. It's obviously not Emirates but I don't know what a lot of the reviewers on this we're expecting. If you have a bit of a delicate derrière I would advise bringing a cushion (I was fine on the way there but after a few days of long bus journeys the way back was a bit of a long sit).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Vietnam Airlines customer review

(United Kingdom)

LGW to SGN VN50 16/7 flight an hour late leaving due to a security alert looking at what happened on the same routing the next day fine by me. Back to the flight IFE worked at every other seat apart from mine unbelievable they tried to fix it without any luck so back to tablet I had with me. Meals were all fine hot and all the selections were available inflight snacks nice treats soft drinks were offered several times and drinks where available throughout. Apart from the worst seat in flying history 13 hours in the next best thing to a park bench is beyond a joke after ramming pillows and blankets at the back of the seat so as to be close to the overhead locker I really say no more I am not looking forward to the return leg. I would like to think this is work in progress and the only reason I couldn't recommend the airline is the cost to health services round the world who will have to pick the bill for damaged backs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Vietnam Airlines customer review

(United Kingdom)

I flew to Gatwick from Ho Chi Minh City the flight took 13 hours. The whole flight was a nightmare due to a 3 year old child screaming blue murder for the whole of the flight. The stewards and stewardess and parents made no real attempt to deal with problem to the discomfort of everybody in that particular section of the aircraft. Why is it not possible for passengers to seek compensation from the airlines for having to endure a nightmare experience similar to the one I endured along with my fellow passengers?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Vietnam Airlines customer review

(Australia)

Flew MED to SGN and return in Business Class. Staff Service Food and Flight were excellent. We have flown Singapore Malaysian and Thai Business class prior to this and the whole experience with Vietnam Airlines was up there with them. We will definitely travel Vietnam Business Class again. Highly Recommended.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Vietnam Airlines customer review

(Australia)

On our way back from our tour through Vietnam on flight VN773 we experienced lots of problems. The entertainment system was not working they changed our seats and when we asked for coffee we were told there were none. Very poor salty breakfast without coffee or tea. Toilet floor full of water and no toilet paper.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Vietnam Airlines customer review

(Hong Kong)

Flew from HKIA to Hanoi to Paris and back again. The HK to Vietnam routes were decent with newer planes and ample leg room service was also great. On the way to Paris however the planes were older with less leg space and hard as rock seats. To make it worse cabin temperature was increased I have never been warm on a plane before and it made for an uncomfortable 13 hours. Service wasn't the best either there weren't enough menus for everyone. Food was alright. Inflight entertainment system was something to be desired bring movies or books. Basically you get what you pay for a bargain. Will probably fly them again for shorter routes but will stay away from the longer hauls.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no